poltronesofà - Glasgow Reviews 

1,654
TrustScore 4.5 out of 5

4.6

Great Western Road Retail Park, Allerdyce Road, G15 6RX Glasgow, Lanarkshire,, GB


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Rated 4 out of 5 stars

I was given some advice about the items I was interested in and then left to browse around the store till I picked the suite I liked ,no harassment all very friendly.

Rated 5 out of 5 stars

Everything went according to plan. Post ordering we were well aware there would be two or three month lead time. We received notification re delivery a week and half prior to delivery date an... See more

Rated 5 out of 5 stars

Purchased a new sofa from the Clydebank store in June with a delivery estimate of mid August. Sales process was perfect for me. I wasn't followed around the store by sales people and the salesperson w... See more

Rated 4 out of 5 stars

We were keen to follow up our interest in the suite that we had seen on TV adverts. The showroom staff member Kenny? was friendly and professional with our transaction and we were given ample opportun... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Glasgow

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Great Western Road Retail Park, Allerdyce Road, G15 6RX, Glasgow, Lanarkshire,, United Kingdom

  • 0141 949 4710

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,654)

16,273 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would definitely recommend

Purchased a new sofa from the Clydebank store in June with a delivery estimate of mid August. Sales process was perfect for me. I wasn't followed around the store by sales people and the salesperson was very helpful when needed. The sofa arrived yesterday, a few weeks early, which I was delighted with. Delivery experience was fantastic, with good communication and delivery tracking service on the day of delivery. The delivery drivers were excellent too, very attentive and helpful. New sofa is extremely comfortable and everyone has commented on how lovely it is. Would definitely recommend.

July 25, 2026
Rated 3 out of 5 stars

Time slot given

Time slot given - was 3 hours later

3 seater was in two sections. Not put together properly and had to get our son round to join them up. Too heavy for us to do it

July 18, 2026
poltronesofà - Glasgow logo

Reply from poltronesofà - Glasgow

Good Afternoon Joyce,

I hope you are well.

Thank you for taking the time to leave us your review and for sharing your feedback.

I am very sorry that your delivery did not go as smoothly as we would hope for and the crew arrived later than initially expected.
We do advise that any timeslots are estimated as they can come across unexpected delays, again I am sorry for any inconvenience this may have caused.

Please accept my apologies that the furniture did not seem to be assembled correctly and I will certainly pass on your feedback to our Distribution Centre, to help us improve moving forward.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Bellaria push back armchair

I visited the shop at Great Western Road retail park the shop assistant Neil was very helpful I was looking for a recliner chair and he showed me a few options I eventually picked out the Bellaria push back armchair ontano blue 540 can't wait to get this chair as it was very comfortable would highly recommend this shop.

July 13, 2026
Rated 4 out of 5 stars

was Tom

was Tom. He was very informative and extremely helpful

July 14, 2026
poltronesofà - Glasgow logo

Reply from poltronesofà - Glasgow

Good Afternoon Jane,

I hope you are well and thank you for your 4* review.

We’re pleased to hear you had a positive experience in store and found Tom to be helpful.

If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

An excellent service

Excellent delivery service. Very corteous staff and knowledgeable. Delivery dates correct also. However I do wish to buy a matching chair for the suite but I am not spending an atrocious £129 on delivery especially when my last delivery was free.

July 11, 2026
Rated 5 out of 5 stars

Everything went according to plan.

Everything went according to plan.

Post ordering we were well aware there would be two or three month lead time. We received notification re delivery a week and half prior to delivery date and then message day before and day of.

The sofa and chair themselves are comfortable, and as per sampled in store. The guys in branch talked through options; features, material and colours to choose from.

We took out 0% finance, the entire transaction took around 30 to 45 minutes.

Whole family is happy with the new seating.

July 7, 2026
Rated 1 out of 5 stars

I have still awaiting my soft to be…

I have still awaiting my soft to be delivered

July 8, 2026
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Reply from poltronesofà - Glasgow

Ciao Janice,

Thank you for taking your time to leave us a review

I am sorry that you are still awaiting the delivery of your goods.

I have forwarded your account to the Distribution Centre that delivers to your area in order to get this rectified for you.

If there can be any further assistance with the delivery of your goods please do not hesitate to contact the store in which you purchased your goods from on 0191 731 3300

Kindest,

Lauren - Poltronesofà at ScS
Social Media Team

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