Only recieved part of order communication was just lies and you just believe what people ate telling you . Then when you get annoyed they make out your wrong no customer relations very matter of rea... See more
Company replied
Location
Switch locationUnit 9 Fife Central Retail Park, Chapel Park, KY2 6QL Kirkcaldy, Fife,, GB
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See what reviewers are saying
Whole process was good, received regular updates and tracking info, crew called when a few minutes away. Suite was unpacked, assembled and tested within an hour, guys were mindful of the flooring and... See more
We had Barry who helped us choose the right sofa and fabric. He was a delightful person very helpful and nice and chatty which was lovely . I just hope that I have at long last chosen the right sofa... See more
From choosing to ordering and delivery it was faultless. Everything was as we expected in fact our sofa arrived ahead of expected delivery time. Now we just have to see how the product holds up to d... See more
Company details
About poltronesofà - Kirkcaldy
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 9 Fife Central Retail Park, Chapel Park, KY2 6QL, Kirkcaldy, Fife,, United Kingdom
- 01592 806806
4.6
Excellent
2K reviews
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Staff very friendly
Staff very friendly, helpful and knowledgeable. Gave me time to explore and time to explain.
July 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not trust worthy once they have your money they dont careOnly recieved part of order…
Only recieved part of order communication was just lies and you just believe what people ate telling you . Then when you get annoyed they make out your wrong no customer relations very matter of read your terms and conditions . Dreadful
April 17, 2026
Reply from poltronesofà - Kirkcaldy
Good Afternoon Stewart,
Thank you for taking your time to share your feedback. We’re sorry to hear that your experience has left you feeling disappointed and frustrated.
We understand how important clear communication and reliable updates are, especially when you are waiting for your order to be completed. We’re sorry that you feel the information provided did not meet your expectations and that you did not feel supported when raising your concerns.
Kind Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Great storeThe member of staff was called Tracy…
The member of staff was called Tracy she welcomed us in the store showed and explained a few items I would b interested in was very friendly
August 1, 2026
We had Barry who helped us choose the…
We had Barry who helped us choose the right sofa and fabric.
He was a delightful person very helpful and nice and chatty which was lovely .
I just hope that I have at long last chosen the right sofa love had so many in the last few years that because this one has pocket springs instead of foam I am hoping for pure comfort. Regards. Diana Checkley-Mills
August 1, 2026
All aspects were very good from the…
All aspects were very good from the shop staff to the delivery guys
July 31, 2026
Great customer service
July 29, 2026
Very good all round. Delivery service was excellent
Delivery service was excellent. Sales staff were extremely helpful. Delivery dates weren’t all that accurate.
July 31, 2026
Reply from poltronesofà - Kirkcaldy
Good Afternoon Mrs Grimshaw,
Thank you for taking the time to leave us a review.
We're delighted to hear that you received excellent service from our delivery team and that our Sales Advisors were helpful throughout your experience.
We appreciate your feedback regarding the delivery dates provided. While we always aim to keep our customers updated, delivery timescales can sometimes be affected by factors outside of our control. We understand the importance of clear communication and appreciate your patience.
Thank you again for your feedback, and we hope you enjoy your new furniture for many years to come.
Kind regards,
Lauren – Poltronesofà at ScS
Social Media Team
Sofas are very comfortable
Sofas are very comfortable! The delivery came at the time allocated.The delivery men were very careful and tidy in getting the sofas into my property.
After assembly they explained in a friendly and engaging manner how everything worked!
July 31, 2026
To early to give a full review…
From choosing to ordering and delivery it was faultless. Everything was as we expected in fact our sofa arrived ahead of expected delivery time.
Now we just have to see how the product holds up to daily life. Only having it one day we it’s too soon to judge quality. Come back in a year or two’s time for a better review.
July 31, 2026
Friendly staff
Friendly staff - Brian was great helping us pick a sofa & chair showing us different material options 😊
July 26, 2026
Very helpful staff at the kirkcaldy…
Very helpful staff at the kirkcaldy branch,especially tracey who was extremely helpful in showing all samples of the material available,she also explained all about our purchase and delivery
July 25, 2026
nice staff in store and delivery team…
nice staff in store and delivery team were superb
July 26, 2026
Impressive range and excellent quality sofas.
Shop worker (originally from Paisley) was friendly and most helpful. She showed us straight to a sofabed which was exactly what we needed. We bought it there and then even though this was the first and only shop we had visited.
July 27, 2026
We were helped by Barry at the…
We were helped by Barry at the Kirkcaldy store. He was very informative and friendly
July 21, 2026
Sales assistant was helpful
Sales assistant was helpful. Had to change delivery date and when I called there was no problem. Delivery was straight forward and quick. All in all everything went smoothly.
July 24, 2026
Reply from poltronesofà - Kirkcaldy
Good Morning,
I hope you are well and thank you for your review.
I am very happy to see that everything went smoothly with your order and delivery and found the team to be helpful.
I have tried to call you today, it was just to ask if there was anything we could have done differently to make it a 5-star experience, If so, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Very welcoming
Very welcoming, helpful and professional staff who quickly found a sofa that fulfilled my needs
Very happy !!
July 24, 2026
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