Dreadful experience. Pushy saleswoman who said there would be no issue whatsoever getting the sofa into our lounge. We had explained that the lounge door is very near the front door. She advised that the sofa comes in small sections and they could take the feet off too, to get the sofa into our lounge!

Sofa arrived and we cannot get it in the lounge. We now have to pay at least £300 to get the sofa taken apart to get it into the room.

The manager at the shop in Lincoln has simply said that we had signed all the agreements and the dismantling of the sofa is our responsibility!

Jayne at the Lincoln shop was very friendly and professional and spent time making sure that we found the right sofa to fit our requirements

To be honest it was the expertise and honesty of Jane (sales), that we ended up buying the sofa, which we love.

Great delivery no damages

Very helpful and approachable staff. Suzzanne advised me and provided a number of options for what I was looking for - very happy with the final choice I made and look forward to delivery.

The salesman in the Lincoln store was outstanding.
The delivery team were polite but unfortunately we had to ask them not to wear their shoes on the brand new cream carpet. They said Poltron did not supply overshoes and it was a health and safety issue. The older or senior man then put blankets down.
This took the edge off what would have been an excellent delivery.

Excellent delivery service.
Informed 15 days before delivery, with the day of delivery.
2 Days before delivery given a time slot.
On the day of delivery received a call with time of delivery.
Excellent delivery staff.

Delivery was a quick and easy process, the staff in the Lincoln store were very helpful and easy to talk to regarding my order and the sofas in store. Our sofas are so comfy and look lovely in our house and I can’t fault the whole experience from the start. Will definitely be recommending to anyone and everyone.

Lovely in shop experience. Great product. Issue-less delivery. Thank you

Staff were a real pleasure made it an enjoyable experience

Staff did not immediately approach me, which I find pleasing, just made it known they were there to help if needed. I went away to look somewhere else and then came back. The gentleman I approached for help was so obliging and he was with me for quite a long time, we had such a laugh and eventually sorted out was was needed. Good service. Even when I left all the staff where acknowledging and saying bye

Just that everything went like clockwork. And the delivery people were very polite and they were very helpful.
WELL DONE SCS
Will be shopping again with you soon.
Gary

Good service and attention

Very positive and helpful

Excellent service
Fantastic customer service
Delivered on time

Brain was very helpful. I’ve been on your website tho so could look at what I ordered but says not found?

The guys were amazing arrived on time did a fantastic job and were very polite a credit to you highly recommended

David the salesman was super friendly and efficient. Real gem of a guy!!

We researched which sofa we thought we might like, found it in store and purchased it.
Staff in store were helpful and friendly,
Delivery arrived following messages informing us of delivery date and time. Phone call from driver letting us know they would be with us in 30 mins. Both delivery men friendly, efficient and soon had the sofa in place and constructed. All packaging taken away.
The whole process was easy. Thank you

Great staff that were very helpful and nothing was too much trouble. Very hospitable on entering the store and were not pushy.
The delivery guys were great and made light work of the difficult door apertures in my house.
The settees are great as well!!!