This is a reply to Poltronedofa reply to me . My ref no:- S0083-10000332312. 2seater power rec/ console. Calisese . This has been going on for far to long. My next review complaint will be to the Tr... See more
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Location
Switch locationSilverlink Shopping Park, The Silverlink, NE28 9ND North Shields, Tyne and Wear,, GB
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When i went into the shower room at the Silverlink, the staff were so helpful with the design , the colour and the price of my Sofa. I was originally told it wouldn't be ready till mid August but... See more
Friendly Italian greeting from a female member of staff as we entered the store and given the basic information about the products on offer and were left to browse and sample the recliners available.... See more
A great experience with both staff making the job easy. Very friendly, polite and efficient. They delivered, built and tested before they departed leaving no signs they had been, other than a new sofa... See more
Company details
About poltronesofà - North Shields
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Silverlink Shopping Park, The Silverlink, NE28 9ND, North Shields, Tyne and Wear,, United Kingdom
- 0191 731 3300
4.8
Excellent
2K reviews
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Everything was good
Delivery service was amazing very helpful and polite.Can’t fault the staff.Overall happy!,
July 25, 2026
Fabulous stuff and helpful staff
Lovely helpful staff once you were in the store, didn’t like the fact the minute you walked in the door someone came and asked if you wanted any help. I would have preferred to look around and ask for help when I needed it . Would definitely recommend this store to all my friends.
July 28, 2026
May use AI-assist with repliesRead more
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This is a reply to Poltronedofa
This is a reply to Poltronedofa reply to me . My ref no:- S0083-10000332312. 2seater power rec/ console. Calisese .
This has been going on for far to long. My next review complaint will be to the Trading Standards , then the national news papers. Your staff at the store are lovely and very professional, I can't say the same about the standard of you workmanship. The repair was not upto standard and the report from Emmiera was Upholstery Manufacturing Fault.
July 27, 2026
Unprompted review
Reply from poltronesofà - North Shields
Good Morning Margaret,
Thank you for your further review.
I am really sorry however I am unable to locate an order for the reference number provided.
I understand that it must be disappointing to still have these concerns following the repair which was completed.
If you would like to discuss this further with our aftercare team then please call on 0191 7313300. This will allow the team to fully review the report and the action taken by the technician and advise on the next steps.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The timing for the delivery was spot on…
The timing for the delivery was spot on and the two lads were great very friendly and helpful fitted the chairs up and tested them out and removed the rubbish with them two nice lads.
July 26, 2026
When i went into the shower room at the…
When i went into the shower room at the Silverlink, the staff were so helpful with the design , the colour and the price of my Sofa.
I was originally told it wouldn't be ready till mid August but was pleasantly surprised when I received an email saying that it was coming a month early.
Day of delivery, two young lads absolutely brilliant. Text message with time of delivery, bang on time, respectful of property, set it up and disposed of all the packaging.
Great value, excellent quality, professional service. Thank you.
July 26, 2026
Friendly Italian greeting from a female…
Friendly Italian greeting from a female member of staff as we entered the store and given the basic information about the products on offer and were left to browse and sample the recliners available. When we decided what we wanted Stevie was immediately available to place our order.
We appreciated the time to browse at our leisure without any pressure from the staff but knew they were available for help if we needed it.
July 21, 2026
No hassle experience
Firstly we were left to browse through the store without being 'hassled' and once we had chosen what we wanted all our questions were answered, styles of fabric advised and we were told all the delivery options.
July 16, 2026
A great experience with both staff…
A great experience with both staff making the job easy. Very friendly, polite and efficient. They delivered, built and tested before they departed leaving no signs they had been, other than a new sofa.
July 23, 2026
Very helpful service.
June 30, 2026
Ronnie and Ronnie were brilliant very…
Ronnie and Ronnie were brilliant very helpful and tidy
July 24, 2026
Very friendly and welcoming staff
Very friendly and welcoming staff. We're there with advice and to answer questions without being intrusive. We were allowed to browse and told to take as much time as we wanted.
July 22, 2026
Excellent service from start to finish
Excellent service from start to finish. Regular email updates on delivery times.
July 19, 2026
Very pleasant salesman only negative…
Very pleasant salesman only negative was the length of time for the sofa to be ready and the delivery cost
June 25, 2026
Reply from poltronesofà - North Shields
Good Afternoon Carol,
I hope you are well and thank you for your 4* review.
I am pleased to see that you had a positive experience with us and were happy with the service from the team in store.
All of our furniture is made to order so this is reflected in the lead time for delivery. I am sorry if this is a little longer than you may have hoped for. We really appreciate your feedback as this helps us to improve our customer experience moving forward.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Everything was perfect staff very…
Everything was perfect staff very friendly and welcoming made me so at ease
July 21, 2026
Customer service at point of sale was…
Customer service at point of sale was great but the overall experience was marred by the delivery.
Initially a time span of between 10:00 & 15:00 was updated to 10:40 to 10:55. Delivery was attempted at 09:39 when I was out of the house. This was over an hour before indicated time.
July 17, 2026
Reply from poltronesofà - North Shields
Good Afternoon Stephen,
I hope you are well and thank you for your review.
I am very sorry to see that we did not meet your expectations on this occasion regarding the timeslots for your delivery.
I appreciate that this must have been frustrating for you when the crew arrived sooner than stated, please accept my apologies for any inconvenience caused.
I will make sure that your feedback is passed on to our Distribution Centre, to help us improve moving forward.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
The 2 lads who delivered our sofas were…
The 2 lads who delivered our sofas were brilliant. So very helpful and are a great asset to your company. I think they were called Ronnie and Ronnie.
July 18, 2026
The team that delivered the sofas…
The team that delivered the sofas explained how they went together and how to remove if needed cleared all packaging and were quick
July 11, 2026
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