We bought our new couch yesterday and were helped by Mel. She was absolutely lovely, really friendly and helpful, and made the whole experience so easy for us. She took the time to help us with everyt... See more
Location
Switch locationUnit 4 New Mersey Retail Park, Speke Road, L24 8QB Liverpool, Lancashire,, GB
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Amazing from start to finish,(well not quite till sofa arrives) but I'd like to shout out to Debbie at Speke for her excellent service I received. She was professional. Nothing was to much and she wa... See more
I can’t fault the salesman who helped us in store. He was very friendly and welcoming, while also giving us the space to consider the different sofas on offer. However the delivery service is the reas... See more
Company replied
Visited store in Speke with no intention to make a purchase. Ended up buying a 2 and 3 seater premium leather sofa. We were surprised at the ranges and quality of furniture on show. We were attended... See more
Company details
About poltronesofà - Speke
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 4 New Mersey Retail Park, Speke Road, L24 8QB, Liverpool, Lancashire,, United Kingdom
- 0151 494 4100
4.6
Excellent
2K reviews
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On delivery
We have just received our two sofas and they are very comfortable. The delivery men were great and took everything away, leaving no mess.
July 22, 2026
Nice bubbly ladies...down to earth…
Nice bubbly ladies...down to earth ...good experience overall 💯💯💯👍👍👍👍
July 19, 2026
Amazing from start to finish,(well not…
Amazing from start to finish,(well not quite till sofa arrives) but I'd like to shout out to Debbie at Speke for her excellent service I received. She was professional. Nothing was to much and she was lovely and welcoming. Thankyou.
July 17, 2026
Friendly staff
Friendly staff, knowledgeable about product. Nice store to do business with.
July 16, 2026
Excellent customer service in store
Excellent customer service in store. Hopefully delivery will be sooner rather than later?
July 17, 2026
We bought our new couch yesterday and…
We bought our new couch yesterday and were helped by Mel. She was absolutely lovely, really friendly and helpful, and made the whole experience so easy for us. She took the time to help us with everything we needed without making us feel pressured or rushed. Unfortunately, we can’t remember the name of the other lady who was there, but she was also really friendly and welcoming. We’re really happy with our purchase and received excellent service from start to finish. Thank you so much to you both! Would definitely recommend.
July 17, 2026
Unprompted review
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Was not told about diffrent fillings…
Was not told about diffrent fillings for sofa and now I feel that I am sitting on hard boards also the backs are so hard not comfortable at all so I am very disappointed ,I am 80 years old and could not afford to buy another pair so I am stuck with them very disappointed
July 14, 2026
Reply from poltronesofà - Speke
Good Morning Mrs Jenkins,
I hope you are well and thank you for taking the time to leave us your review.
I am so sorry to see that you are disappointed in the quality of your sofas.
With this range the interiors do come with Foam seats as standard so there is not another filling option to choose from.
The foam can be a little firmer to begin with however this does settle and soften in line with use, especially over the first few months.
If you have any questions then do not hesitate to contact our aftercare team on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Tracking my delivery you could not…
Tracking my delivery you could not fault my furniture arrived on time as estimated.
Delivery men very friendly
July 15, 2026
Great lady we dealt with was brilliant…
Great lady we dealt with was brilliant and professional, also a very quick process on ordering the sofa
July 14, 2026
Janice was really helpful in helping me…
Janice was really helpful in helping me choose what I was looking for
July 17, 2026
Excellence Salesman, let down by delivery.
I can’t fault the salesman who helped us in store. He was very friendly and welcoming, while also giving us the space to consider the different sofas on offer. However the delivery service is the reason why I can’t give 5 stars. Upon arrival one of the delivery drivers commented on how many “foreigners” there are my street. I found this uncomfortable, especially as my partner who was not home at the time is not British.
July 15, 2026
Reply from poltronesofà - Speke
Good Morning Greg,
I hope you are well and thank you for taking the time to leave us your feedback.
I am pleased to see that your experience with our in-store salesman was positive and that you felt welcomed on your visit.
I am however very sorry to hear about your experience during the delivery. I agree that the comment made by one of our delivery drivers was inappropriate and does not reflect the standards of professionalism and respect we expect from anyone representing our company. We understand why this made you feel uncomfortable and it is not the kind of service that we would want for any of our customers.
Please accept my sincere apologies and rest assured that we take feedback like this very seriously and I will ensure your comments are passed to the relevant management team.
Thank you for your order with us and I hope that you are happy with your furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
smooth operation start to finish
The sales team at Speke were great, happy to spend time to explain different choices. Communication from purchase to delivery has been excellent with delivery dates as agreed originally. The lads who brought the furniture in and set it up were prompt, efficient and explained the workings. The furniture was as hoped for and looks great.
July 15, 2026
They were delivered with care they were…
They were delivered with care they were asked to leave them in the the boxes which they did my daughter said they were pleasant.Handled them with care.
July 12, 2026
Arrived on schedule
Arrived on schedule, kept up to date. Delivery guys were amazing .
Sofa is fabulous !!
Only downside is, I wanted to take a photo in the store when I bought the sofa but was told I couldn't. On delivery they wanted to take a picture of my front door ( which was fine) my hall and front room. I fond this inappropriate given I couldn't take a picture on purchase to show my husband what Id bought.
Note though this wasn't the delivery guys falult they were amazing
July 9, 2026
Great experience shopping with this Brand
Great experience shopping with this brand. Staff were knowledgeable and so helpful. Really happy with the service and the store had a wide range of products at reasonable prices.
July 11, 2026
Just so happy with my two sofas…
Just so happy with my two sofas delivered 10/7/26 three weeks earlier than we expected! Delivery went very well and I was kept informed of times etc. Paul, our salesman at Speke Liverpool was very knowledgeable and funny which helped relax us. Well done Poltronesofa/SCS you’ve never let me down in the past Liz Hayes
July 11, 2026
Outstanding service beginning to end…
From walking into the store choosing our sofa we were greeted warmly and advised by knowledgeable staff who didn’t rush us into a decision and helped us choose. The waiting timeframe for delivery was 12 weeks but that’s standard with and sofa. The delivery was arranged around my availability and the men who brought it were professional friendly and helpful arrived at 745 and were gone by 810. Over all I would recommend buying from paltrone (scs) Speke.
July 8, 2026
Sales team didn't push us or pressure…
Sales team didn't push us or pressure us, delivery guys were great too!
July 9, 2026
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