Had to endure a Female trying to master your Order System on a Tablet while having to get frequent help elsewhere and the time it took to being ridiculous. Had to go back to shop to get a delivery dat... See more
Company replied
Location
Switch location24 Springkerse Retail Park, 0, FK7 7TL Stirling, Stirlingshire,, GB
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From setting foot inside the store at Stirling to taking delivery of my suite yesterday, I cannot find anything negative to say. Friendly staff, not pushy, very helpful. Also plenty correspondence r... See more
William was extremely knowledgeable about the product & made our choice very easy. The sale was completed in no time all . Would recommend to anyone.
Made very welcome as we came in. Assistant took time to tell us in detail about the furniture and the different materials and designs. Left us to browse and was there when we had made our decision.
Company details
About poltronesofà - Stirling
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
24 Springkerse Retail Park, 0, FK7 7TL, Stirling, Stirlingshire,, United Kingdom
- 01786 477430
4.6
Excellent
2K reviews
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William was extremely knowledgeable…
William was extremely knowledgeable about the product & made our choice very easy.
The sale was completed in no time all .
Would recommend to anyone.
July 25, 2026
Great helpful delivery lads
Great helpful delivery lads, went through buttons on sofa, very friendly and polite.
July 24, 2026
Friendly but not pushy ,just left us to…
Friendly but not pushy ,just left us to browse but there when we needed him
April 23, 2026
Steven was very helpful.
July 23, 2026
Great customer service
Great customer service. Raymond explained the full process and options, no pressure great service
July 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great delivery experience from the…
Great delivery experience from the drivers. Shame it took almost 10 weeks to be ready for dispatch
July 15, 2026
Reply from poltronesofà - Stirling
Good Afternoon,
I hope you are well and thank you for your review.
All of our furniture is made to order which is reflected n the estimated lead times that are provided.
I am very sorry that the delivery was a little longer than you may have hoped for and apologise if this caused any inconvenience.
I am pleased that you did have a great experience with the delivery on the day and I will certainly pass on your feedback to the relevant teams.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Ideal shopping experience
Made very welcome as we came in. Assistant took time to tell us in detail about the furniture and the different materials and designs. Left us to browse and was there when we had made our decision.
July 18, 2026
Got to look around on my own and no…
Got to look around on my own and no hard sell . This is how furniture shops should be
July 15, 2026
All Good-Recommended
Very good service, new suite delivered on day as expected, all good. Delivery lads were polite, respectful and informed. All in all, quite satisfied. Thanks.
July 16, 2026
Service with a smile
Service with a smile. Your delivery guys were very friendly and polite.
July 16, 2026
Will was extremely helpful
Will was extremely helpful, gave us time to look around. When we picked our sofa he was happy to help, arranged delivery to suit us etc.
July 13, 2026
Fabulous Service. From setting foot inside the store at…
From setting foot inside the store at Stirling to taking delivery of my suite yesterday, I cannot find anything negative to say.
Friendly staff, not pushy, very helpful. Also plenty correspondence received regarding my delivery date and time and the delivery guys were friendly and respectful at all times. Great experience overall. So pleased with my suite 😊
July 15, 2026
Positive attitude and great communication.
From the showroom visit and the delivery several months later, we complement the showroom staff (David) and the delivery team were fantastic, nothing was a problem very helpful and obliging.
And very important the communication from start to writing this review was top drawer, always aware of the process. Thanks Guys, Giovanni & Rose.
July 15, 2026
Had to endure a Female trying to master…
Had to endure a Female trying to master your Order System on a Tablet while having to get frequent help elsewhere and the time it took to being ridiculous. Had to go back to shop to get a delivery date as wasn't contacted when they said they would and now find i'm sitting waiting for a delivery that has not been confirmed let alone given a time slot for!! Pleasure of buying suite has gone.
June 30, 2026
Reply from poltronesofà - Stirling
Good Morning Alison,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you feel disappointed in your experience regarding the service in store and the communication around your delivery.
I can completely understand any frustration and will ensure that your comments are passed on to the store, to help us improve moving forward.
It is noted that you delivery has gone ahead and we hope that you are happy with your furniture.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very welcomeing and helped me choose…
Very welcomeing and helped me choose the right furniture
July 14, 2026
Reply from poltronesofà - Stirling
Good Afternoon Elizabeth,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with us and found the staff to be friendly and helpful on your recent visit.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
2 Sofas
2 Sofas
My son took the delivery for me as I was on holiday.
I had phoned to try and to delay delivery for a couple of days as the sofas were not supposed to get into the shop until the 10th of July and I was due back from holiday on the 12th.
No call back
My son soon sent me a photo of a scratch on one of the sofas.
I tried phoning about it today as I am now back in the UK. They were closed.
I will not be home until tomorrow.
I will try and contact them again.
My son said the delivery was fine.
July 10, 2026
Reply from poltronesofà - Stirling
Good Afternoon Andrea,
I hope you are well and thank you for your review.
I am so sorry to see that you noticed an issue with your sofa so soon after the delivery had taken place. I can completely understand how upsetting this must have been for you.
Rest assured that a service has now been raised and passed on to the 3rd party technicians at Emmiera who will look to have this resolved as quickly as possible.
They will contact you directly regarding any next steps required.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Friendly and efficient staff
July 8, 2026
Kept informed
Kept informed, arrived when they said they would, polite, efficient delivery
July 9, 2026
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