SCS Carpet One Floor & Home USA Reviews 

44
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Well we’re do I start we ordered our carpets in June after 3 promised dates failed we got our lounge done but our staircase has been stopped once again 3 days before Christmas the latest excuse is dam... See more

Rated 5 out of 5 stars

Just had my suite delivered on friday & to say im pleased with it is an understatement!fantastic service & delivery process by 2 lovely guys..dean & daniel,top notch service & will definitely be recom... See more

Rated 5 out of 5 stars

After much searching and speaking to different carpet sellers I have chosen Scs sofa carpet specialist at Norwich. Graham and Nas were both exceedingly helpful. I felt they were trustworthy and not pu... See more

Rated 5 out of 5 stars

I would like to thank Lisa the store manager for her efficient communication & effective problem solving. She was extremely helpful & kind. Solved a huge problem I had as a result to covid. She... See more

Company details

  1. Home & Garden

Information provided by various external sources

We are a full service flooring and installation store.


Contact info

3.6

Average

TrustScore 3.5 out of 5

44 reviews

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3.6

All reviews

(44)

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Rated 1 out of 5 stars

I recently ordered carpets I gave a…

I recently ordered carpets I gave a date on which I wanted them fitted having waited a few hours I tried to call the shop in Stockport with no joy waiting a total of 8 and half hours I went on the web site only to find out they cancelled the fitting day without making sure I was informed I cancelled my order a and will never shop with them again what a shower the company really are.

February 16, 2020
Unprompted review
SCS Carpet One Floor & Home USA logo

Reply from SCS Carpet One Floor & Home USA

I believe Mr. Kennedy is referring to SCS in the United Kingdom. We are SCS Carpet One in California.
These things make me want to leave a 1 star review to Trustpilot because they don't verify which SCS you are leaving the review for.

Rated 5 out of 5 stars

I would like to thank scs

I would like to thank scs, I ordered a carpet and underlay, it was fitted yesterday living room stairs and landing, the fitters telephoned one hour before they arrived, they came never stopped, worked very hard, and the fitting was out standing looks beautifull down good quality,looks amazing, big thank you to the staff at scs from start to finish.

July 5, 2019
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

"Working with Ken Russell at SCS Carpet has been a pleasure, although there was some mis-information on my part in the beginning, he went above and beyond as a sales person to make sure that I was taken care of in a friendly and professional manner. The company truly cares about their customer relationships and makes a point to provide and deliver exceptional customer service. As a company we look forward to working with such a professional caring staff and take assurance in knowing that all of our needs and concerns will be managed appropriately."

Denise Miller,
Controller, Downing Enterprises, Inc.

May 29, 2019
Unprompted review
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Rated 5 out of 5 stars

I've had a problem with my carpet poor…

I've had a problem with my carpet poor fitting but Scs replaced my carpet straight away we had a bit of a wait because they had measure and sort the new carpet out, for us but the fitters came today can't find any faults with the work carried out. I was looking for the joins couldn't find any and the carpet was fitted perfectly couldn't find nothing wrong. The fitter did say that the treads may move but he's done the best he can this is due to the last fitters not putting the treads on properly.

November 12, 2018
Unprompted review
Rated 5 out of 5 stars

Visited the carpet section of the store…

Visited the carpet section of the store at Cardiff gate,and was greeted by Alex who helped me in choosing carpets for my stairs and two bedrooms, he explained to me about the quality of the carpets I have purchased which I found very reassuring, and made me feel that I have made the right choice..

September 19, 2018
Unprompted review
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Rated 5 out of 5 stars

outstanding customer service

After much searching and speaking to different carpet sellers I have chosen Scs sofa carpet specialist at Norwich. Graham and Nas were both exceedingly helpful. I felt they were trustworthy and not pushy in any way. We await fitting in a couple of weeks and hopefully the fitting will represent the same trusting confident service Graham and Nas showed in store.

October 3, 2017
Unprompted review
Rated 5 out of 5 stars

T&S fitting team for SCS are the best.

We bought our sofa from SCS Rotherham (we live in Sheffield) so went back for carpets. We had a bit of a run around with the shop but the carpet fitters team from T&S were fantastic! Full of advice and as we have so much furniture they came everyday for a week to do one room at a time. They were friendly and made us feel nothing was a problem. Thanks guys at T&S- keep up the great service!

July 22, 2017
Unprompted review
Rated 5 out of 5 stars

Five Star Quality

From start to finish my experience was the best. Picking out my carpet was quick and easy. The installation went off without a hitch. A great experience.

November 14, 2016
Unprompted review
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Rated 5 out of 5 stars

Customer service

I've been using SCS for over 20 yrs, they are just the best! Customer services is awesome! I recommend them all the time.

Great job!

October 27, 2016
Unprompted review
Rated 5 out of 5 stars

Flooring

It's been a great experienced dealing with John Torre ( SCS Flooring) with all our flooring needs.
He's have help me with my mom's house, and are home also.
Now he's helping us with my in law's home with carpet & tile.
He's very helpful and takes time to share and inform of the products.

October 17, 2016
Unprompted review
Rated 5 out of 5 stars

SCS Carpet One is exceptional.

I had carpet replaced and from the initial contact, the quote, the install and the quality of the carpet was a great experience. I am truly happy with the professionalism and courtesy of Jon and the installers. I recommend them to anyone looking to get a fair and competitive quote and many varieties of carpets to choose from.

August 26, 2016
Unprompted review
Rated 5 out of 5 stars

Very nice service

We made a purchase from SCS Carpet few month ago. Mark was very helpful. We are very happy with their service.

August 25, 2016
Unprompted review
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Rated 5 out of 5 stars

Great company, great people, great work always.

I have used SCS Carpet many times over the years for flooring needs. I have recently bought a new home and just had them put new carpet in before I moved in and will continue to update flooring. I recommend them to anyone I know who needs flooring. John Torri has been my sales guy from the beginning. I trust him and he's helped me make better decisions. I was happy with a job but he something he didn't like and had the men come back and change it. Ii's so rare to find a company that always does it right. Love them!

August 25, 2016
Unprompted review
Rated 5 out of 5 stars

SCS Was Amazing !

I had a major leak in the downstairs of my home and all the beautiful travertine tile throughout my living room/dining room/kitchen had to be replaced. SCS was extremely professional and did an excellent job. I would recommend them to anyone that needs expert tile work.

August 24, 2016
Unprompted review

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