Sdmpropertyltd Reviews 

121
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers had a great experience with this company. Customers frequently praise the team for providing professional property management, noting that viewings, contracts, and general maintenance are handled efficiently and smoothly. People really appreciate the clear communication and supportive approach when dealing with various daily property needs, making the whole renting process remarkably simple and stress-free. Some reviewers were not happy with the communication, mentioning that urgent emails and phone calls sometimes went unanswered for several days. A few other people also felt that important maintenance requests or necessary property repairs took far too long to be fully and properly resolved.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient communication, friendly staff, and... See more

Staff

Reviewers mention ambiguous feedback about staff, with many highlighting professional, helpful, and efficient... See more

Customer service

Consumers find customer service to be positive, highlighting a genuine sense of partnership and helpful... See more

Customer communications

Customers consistently note ambiguous experiences with customer communications. Reviewers frequently reported... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My job is going well, and I am confident in my responsibilities. I have gained good experience in bookkeeping, keeping records organized, and completing tasks on time. I’ve also improved my communic... See more

Rated 5 out of 5 stars

We have had the pleasure of working with SDM Property as a service provider for the last year, delivering cleaning services across their property portfolio, and our experience has been extremely... See more

Rated 5 out of 5 stars

We’ve been using SDM Property for a long time now, and they currently manage around six of our properties as well as handling everything from office refurbishments to roof repairs and general work... See more

Company replied

Rated 5 out of 5 stars

We have been letting our property for many years, with 4 different agents, and in the end we have given up with each one asthey were: slow to respond to e-mails, had over priced contractors. Poor in... See more


Company details

  1. Property Management Company
  2. Apartment Rental Agency
  3. Real Estate Agency

Written by the company

Property management and Lettings. Southampton’s most valued independent letting agency and property management company. 'Bringing value to you and your property.'


Contact info

4.0

Great

TrustScore 4 out of 5

121 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(121)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt Service and friendly staff

Since my first interaction with SDM property, I was very impressed with their quick service and response time. I have been living in one of their properties for over 2 years now and I have experienced zero issues with them as a tenant. They were very quick with general maintenance of the property and resolved several like fixing toilet flush, boiler breakdown during winter, faulty door, and other issues promptly. When I had a few issues with my housemates, I shared it with them and they took care of the situation even when they didn't have to. That's why despite being in a better financial situation than before, I am still unwilling to leave this property. And in future, I will continue to use their services

November 1, 2023
Unprompted review
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Reply from Sdmpropertyltd

Thank you for your kind words

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Rated 5 out of 5 stars

I can rate MR Mark highly enough

I can rate MR Mark highly enough. Very professional, experienced and helpful he has gone above and beyond to accommodate and help us. Highly recommend.

June 6, 2023
Unprompted review
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Reply from Sdmpropertyltd

Thank you for your kind words

Rated 1 out of 5 stars

Please don’t use this company.

I was a tenant with SDM for over 3 years and have lived in 3 different properties they ‘managed’. Each one having its own problems and all run illegally and shady. In the first house share I was in they did not do any checks on who they were moving in which lead to a couple who were drug addicts who not only stole from other housemates but left used needles in the public areas of the house, when SDM were told about this nothing was done for almost 6 months, after continuous messaging about this they finally said the police were coming to throw them out the property. This of course was a lie. Something SDM do quite alot.

I was finally moved into the next house as I continued to tell them how in danger I felt and finally they found somewhere for me… across the road from the first house. When I moved in I was told that the wifi was being put in the next day and I had to inform my current work that for one day I couldn’t work due to this. Turns out the house would not get wifi until 5 months later and when asked if they were going to refund the housemates who had to pay for internet dongles to just be able to live there. They declined any refund for anyone in the house. During this time I lost my job as I was not able to work. SDM did not care. As well as this there was continued anti social behaviour where the police were called almost every night as people came in with knives. When asked for help from SDM they told me that it’s not their problem or responsibility. This led to me having to spend my savings on a hotel for a week to just get away.

And now we get to the final house…by this point I had been in my relationship for a couple of months and my partner who ended up staying with me at the 2nd house made me more aware of how illegal and wrong SDM’s behaviour was. We were told by SDM that this 3rd house was going to be different and for a while it was. But as things broke or needed replacing as things eventually do in a house, SDM did nothing to sort any problems and told us to email to maintenance email which then did nothing either, someone came in said things were broken and then left.

In conclusion, SDM is a pathetic excuse for a housing management company. So much so that the landlord we had at the third house ended up firing them. This was the best thing to happen this year and I’m so glad they are out of my life.

DO NOT GO WITH THIS COMPANY.

However difficult your situation may be. They will take advantage and just take your money and leave you in dangerous situations.

June 1, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT USE SDM

DO NOT USE SDM. The managers breach just about every term and condition in their contract with Landlords. They put Landlords at risk of prosecution as they ignore just about every Law / Rule /Regulation. They do not do checks on Tenants, sometimes don't even sign contracts - and if they do - they breach deposit rules, fire safety rules and do no checks on properties allowing them to fall into dis repair and fail to return properties in a decent condition. Steer clear of these cowboys!!!

October 29, 2023
Unprompted review
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Reply from Sdmpropertyltd

Hi Mark,

It’s a shame you have written this review considering we have done everything possible to exit the contracts in a complaint manner. The maintenance required was done in a timely manner but it was sufficient in your opinion which we have tried to resolve, certification was done correctly (tenant’s deposit you are well aware and have all the correspondence that we do not take deposits) and for you to claim fraudulent certificates is not correct and our tradesmen will be taking his own court action for slander simply because his work was well within the legal requirements. We are saddened the relationship has come to this and I wish you well in the future.

Many thanks

Rated 1 out of 5 stars

I have lived in there room

I have lived in there room , I left the room and my advance deposit of amount 550 pound , when I left the room mark promised to refund the amount in 2 weeks , now almost 1 month and 1 week still now not refunded ‘ I have mailed , messaged and called 100 times still now they are not responded , when I receive room , room is not clean and full of rubbish

Don’t deal with them if you want money and peace

September 29, 2023
Unprompted review
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Reply from Sdmpropertyltd

Hi Arun,

You was made aware and have agreed to terms and conditions upon signing a contract. Should you leave a tenancy early you will not receive a refund. I apologise for your experience if you feel misled but we make it clear upon signing.

Many thanks

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Rated 5 out of 5 stars

Affordable

Affordable, Clean and good location accommodations for students.

September 18, 2023
Unprompted review
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Reply from Sdmpropertyltd

Thank you for your kind words

Rated 5 out of 5 stars

Mesmerising

Rooms are clean and perfect for students .peaceful and fantastic .I would like to recommend to all the students to elegant house like home

April 13, 2023
Unprompted review
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Reply from Sdmpropertyltd

Thank you for your kind words

Rated 1 out of 5 stars

What an absolute joke of an agency we…

What an absolute joke of an agency we had to threaten a small claims court to get our deposit back. They DO NOT PUT YOUR DEPOSIT IN A PROTECTION SCHEME!!! I cannnot stress enough how careful you have to be if u ignore this review and go with them they don’t put your deposit in any protection scheme I have no idea how they are still running as a “business” there is only three workers there all very young and they’re response times are shocking great for when they want you’re money but when you have an issue with your home like we did for example our boiler it only just got fixed two months before we left the property they don’t reply to you unless it’s something to do with paying them! I can’t stress enough how much you should NOT go with this “company” you will be taken advantage off like they tried to do me by telling me my deposit was used for last months rent when I knew as well as they did that I payed in advance one star is too much for them!

September 6, 2023
Unprompted review
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Rated 1 out of 5 stars

misleading and mouldy

gross room, not as advertised, scam

September 5, 2023
Unprompted review
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Reply from Sdmpropertyltd

Hi,

I have checked the system and I can not find you on our database meaning we have not rented to you before. Please refrain from leaving reviews if you have not actually received a service. Thanks

Rated 4 out of 5 stars

SDM property have rented my HMO…

SDM property have rented my HMO property for 2 years now, never had any issues property Is maintained to a good standard and payments on time. Mark and Daniel are very hands on and they are good at dealing with issues.

July 6, 2022
Unprompted review
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Rated 5 out of 5 stars

Had no problem with these guys what’s…

Had no problem with these guys what’s so ever, I can’t understand all the negative feedback! they were very helpful.. easy to communicate with and always made sure everything was okay with weekly check ups which was very nice, happy customer 😄

June 29, 2023
Unprompted review
Rated 1 out of 5 stars

Sdm dirty scammers

Hi all
Massive bed bug infestation in new property 6 new lodgers every room infested when contact no reply ever asked for pictures evidence sent and still no response contacted rentakill and more to contact them also no bathroom light no working hot water no working washing machine no toilet seat bed bugs black mould everywhere we have pictures and video evidence if needed

June 9, 2023
Unprompted review
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Rated 1 out of 5 stars

Absolute con artists

The House was cockroach infested the boiler didn't work the electrics were dangerous it took months for any repairs to be done I was never given back my deposit and I was over charged very unreliable absolutely disgusting when I whent to the office it turns out they don't even work out of it and hundreds of people had been there with similar complaints the list goes on and on DO NOT BE FOOLED BY THERE TALK AND DO NOT PUT YOUR SELF IN ONE OF THERE PLACES TO BE SCAMMED

January 1, 2023
Unprompted review

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