Seabourn Reviews 22

The line has many loyal customers that are primarily 75-95 years old, but they make no effort to earn the liking of new customers. They recently sold 2 of their 7 ships, consistent with their lack of interest in new business.
After seeing that I was receiving no orientation to the ship or it's services, I became vocal, begging management staff to help orient me. When I sent an email to Guest Relations at Seabourn Corporate office while on ship, rather that welcoming my feedback, I still have received no contact from Guest Relations (almost 3 weeks later). My email was forwarded to The Captain, Hotel Manager, and Cruise Director, and their response was to allow their egos to get in the way of their professionalism by speaking to me in an aggressive and mean manner. I hold a Master's Degree in Hotel Administration, and among other positions, spent 20 years as a Resort General Manager, and I could not believe that high level managers could not manage their emotions, and stay professional, let alone not be interested in receiving constructive feedback from a Hospitality professional.
You will be very disappointed if you spend your hard earned money with this cruise line!

We booked a package deal mediterranean cruise with Seabourn in 2025, including flights, transfers and all inclusive accommodation on board ship. The embarkation in Monaco was complete chaos, closer to ‘0’ Star than ‘5’ Star due to poor organisation by Seabourn. The cruise itself on board ship met our expectations BUT the disembarkation in Barcelona was again very poorly organised. Our luggage went missing (4 pieces in total), even though we ourselves delivered it and saw it being loaded onto the transfer coach in the Port. It had somehow been “lost” before we reached the airport. There were no Seabourn staff supervising the loading of the luggage onto the transfer coach, no Seabourn staff onboard the transfer coach and no Seabourn staff on arrival at the airport, even though it was a package deal! The transfer coach driver could not help us, so we had to try to locate our luggage by calling a freephone telephone number in Seattle, USA (in the middle of the night Seattle time)! It was the beginning of a very stressful and time consuming 25 day exchange of a huge number of Emails, telephone calls, filling in Forms etc, which was led by us and our pro-active approach, otherwise we may never have seen our luggage again. The Seabourn “Specialists for Property Claims” are available during standard daytime working hours Monday to Friday, so all the updates were delayed by time differences, poor communications, weekends and national holidays. Seabourn blame everything that goes wrong on the other organisations involved in the Package holiday, even though Seabourn appointed/accepted them. Seabourn do not appear to accept any responsibility themselves for their failures in service. Seabourn will inform you that they fulfilled their “contractual and legal obligations”. Don’t expect from Seabourn any apologies or any attempt to retain you as a customer or any gesture of goodwill for the stress, distress, inconvenience or time wasted. We have no intention to ever book a cruise with Seabourn again in the future.

Seabourn don't care about your remarks. Seabourn no longer takes your comments into account. They simply ignore them. The food is getting worse by the day with a very limited selection. No variety and no flavors. It is indeed going downhill for Seabourn????

The food is very low level. The chefs are not competent. They even not know the difference between an entrecote and a roastbeef, they serve you what they want as they don't know the difference.
they promise al lot and they even not apology. The responsible for food and beverage MR SIMONE is incompetent and run away when there is a problem.

I had heard that Seabourn were a good cruise line, so I went to their website. I clicked on the link for the cruise I was interested in and waited for a call or an email. After a week I sent emails to addresses I'd found online for them and also filled in the online form for a PCC (personal cruise consultant) to contact me.....still nothing after another 4 days. I even changed my location using my VPN to the USA and filled in the online forms again. Another 4 days and still nothing. I finally got a response from their UK office asking what I was interested in. I told them and then after 3 days of nothing followed up again. I finally got a email giving me a line by line quote. No apology and a total lack of detail, no follow up phone call either. While I was waiting for Seabourn to respond I contacted 2 other cruise companies, Crystal and Oceania, they responded with a phone call in less than 24 hours. So guess what...I didn't go with Seabourn and never will but chose a cruise with Crystal. Great service and an atentive cruise consultant. How Seabourn get any business beggars belief.

WE BOOKED A CRUISE AND FLIGHTS TO ALASKA THROUGH SEABOURN. WE MISSED THE CRUISE BECAUSE OF ALASKA AIR AND WE LOST ALL THE MONEY. ALASKA E MAILED US THEY REFUNDED ALL THE FLIGHT MONEY TO US BUT IT WENT INTO SEABOURNS ACCOUNT BECAUSE WE BOOKED THROUGH THEM. SEABOUN DID NOT SEND US THE MONEY ALASKA AIR REFUNDED TO US DO NOT USE THEM

Based on the reviews I hesitated to book a cruise with Seabourn. I tried anyway and I am glad I did. I went on a 7 days cruise on the Seabourn Encore. It was really good. Staff was more then friendly, very supportive and had eye for detail. The food was delious and the whole set up was first class. For sure I am going to book again.

We booked a Cruise from Barcelona to Lisbon on 19th April this year.
I bought a Mans bracelet from the shop on 25th April and had a sales receipt No. 805-1016 for $1900.
The salesperson said the bracelet was too big and two links should be removed. They said I would get an e-mail letting me know the address of a Jeweller in London. Nothing happened for a while but after a prompt I received ad address to which I sent my bracelet with covering letter and Insurance.
After a week I sent them another e-mail asking if they had received it and when I should receive it back.
The response was odd - they asked if I had returned it to the HQ in NYC - which makes me worried that I will never see my bracelet again.

Anthony Dear

We sailed on the Seabourn Oncore and it was the best holiday that we have ever had. The whole experience was brilliant, the staff superb and the food was first class.

So I booked a Cruise with Seabourn in 2024 for my wife and I. Unfortunately several weeks before the cruise was to start my wife's mother became very ill and had a very short time to live. We explained to Seabourn but they refused to allow us to use a credit on another trip and said 'look at the T&C and we don't have to refund - no compassion whatsoever. Anyway must have been crazy so we decided on another Seabourn Cruise this May. In early March my wife's hip deterioated and Doctors said she can't travel until the operation in June. So we had to go back to Seabourn and guess what - just not interested and kept the maximum 60% they could without any offer to reschedule. I do realise that these events are not their fault but talking to other Cruise holidaymakers, Seabourn has the worst reputation for having any empathy for these issues and so I will take the near £20000 total losses and NEVER consider using them again. I would put them lower than IMAGINE cruises and that is saying something!!

Crew 7stars, accommodation 5 stars, food anything between 2 stars to 3/4 stars and never 6 stars, beverages average but kept rationing them and running out 2 stars. Not enough shade on decks in hot sunny weather. Rip off excursions and very poor and limited ports of call. Petty and would not provide proper mint sauce with the many lamb dishes but a pathetic, simple bland mint jelly. Definitely a feeling of being used as a cash cow. Beautiful ship but dated although always ongoing maintenance. We missed an important port, Shimizu for Mt Fuji with no compensation.

Review for Seabourn:

Horrible company! It’s been two months since our cruise ended, and I’m still fighting with them to get a refund for the submarine excursion that didn’t happen due to their fault. How long can this nonsense go on? “We can’t refund to your card, we can’t refund to your account, we can’t do this, we can’t do that” – they can’t do anything! I will never, ever take another cruise with this terrible company. Why would I need their cruise credits? Absolutely unacceptable!

Useless
Even after a phone call there was no booked cruise. I give up.

From check-in to disembarkation the service was faultless( and I consider myself somewhat "picky").
Check in was so quick and slick we could hardly believe it.
Food was terrific ranging from casual to refined. the standard was that of a top grade restaurant. Cocktails and champagne flowed throughout the trip.
Our standard cabin was fine and slightly larger than on comparable cruise lines.
Service from the staff was consistently great.
Possibly the only criticism was the price of the excursions...ridiculous...for example,we did our own for a total (for 2) of $40 taxi rather than $120 x 2 ! Passengers should do their homework!

Looking for a cruiseline with a political and social agenda axe to grind? Look no more. Seabourn will project its political and social agendas onto you. Who said cruise vacations should be relaxing and get you away from the bombardment of social agendas. Seabourn will make sure it's shoved in your face and that you're going to accept it. Spend 6 nights and 7 days of gaslighting fun on their expensive, luxury cruiselines. But wait...there's more...make sure that you don't mention anything about it because you'll be lectured about their social agendas. It'll be made clear that your opinions don't matter and your desire for political and social neutrality will be completely overshadowed by their lectures. Have fun on a relaxing Seabourn cruise...so long as you keep your mouth shut.

This was our third world cruise. First on Princess, second on Viking and this one on Seabourn. This was by far the best world cruise we have been on.
With 800 plus cruise nights on three cruise lines under our belt we feel comfortable in reviewing Seabourn.
First it is a small ship with 450 passengers and a 1to 1.13 passenger to crew ratio. This fits into love of small ship cruising.
Service was 5 stars. The crew was superb. They truly no your name shortly after you board
Food - 5.0 we ate in all the venues aboard the Sojourn and loved them all.
Entertainment 4.5 we are not entertainment people, however Seabourn offers the opportunity to eat dinner with some of the entertainers and that makes the shows better.
Stateroom 5.0
Customer Service 5.0 really 10.0 Seabourn seldom if ever says no to any request.
Itinerary 4.5 highlights were Easter and pitcarin islands, low points prolongo and Surabaya Indonesia.
Speakers 5.0 we heard some great speakers
WiFi 3.0 we understand that it Seabourn will install a better service by the end of 24
Ships excursions 4.5 being a world cruise there were a lot of opportunities to have bad excursions. The difference between Seabourn and other cruise lines lies with the destination team. Being someone with mobility issues they were great in helping us book only appropriate excursions.
With 500+ nights on Seabourn, it I s our go to cruise line. We will be leaving on an 3 three back to back 110 day cruise on December 4, 2023.

This was meant to be tip top luxury, but turned into a nightmare - the ship already had Covid on board when I arrived, but did not tell me. The cruise sold as luxury had staff shortages, food not up to standard and even ran out of branded bottled water. Some ports would not allow us in, and another would not allow us off the ship. The 'compensation' offered for a cruise which cost me over £14000 was $500 (total for ports missed port missed) and a discount of just over £3000 on another cruise with the. Wild horses could not drag onto another Seabourn. Seabourn sent a huge amount of emails re flight changes but failed to tell me that they had amended the terms of contract re cancellation or amending cruise. Covid spread rapidly through both staff and passengers although I did not succumb to it. The whole atmosphere on board was awful and I am appalled that Seabourn does not value it's reputation.

We booked a 7 day Spice Islands Cruise out of Barbados on the Seabourn Odyssey.
Everything about the ship and the cruise exceeded our expectations. We particularly liked the way the officers and the entertainers integrated with the passengers including hosting guests in the restaurant.
The caviar and lobster served at the beach barbeque was unforgettable.
The only thing we would criticize is the dreadful performance of the booking agent Imagine Cruising. They take up to an hour to answer the telephone and often do not reply to emails.
When we arrived at the airport we had to pay for our airfare because Imagine had not paid the airline and when we arrived at the airport no transfers had been arranged to the hotel or the ship.
We thoroughly recommend Seabourn but if you book, book direct of use a different agent.
Les and Margaret Sherry