Seatwave Reviews 

2,721
TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

I bought 2 tickets, when they confirm the purchase I spend money on flights and hotel. They do not give me those ticket or other similars (as the TicketIntegrity they said before the purchase).... See more

Rated 1 out of 5 stars

Seatwave is a huge money making scam, and the WRU should be ashamed of themselves for allowing their fans to pay the ridiculous processing fees. Seatwave after reading many reviews don't always deliv... See more

Company replied

Rated 1 out of 5 stars

I sold two tickets for the Wales v England riugby match on the 23rd February via Seatwave, apparently the official WRU reselling partner.The sale was confirmed by email and I sent the tickets back to... See more

Rated 1 out of 5 stars

I had sold two tickets for Shakira concert held at WiZink Center Antiguo Palacio de Deportes, Madrid at 21:15 on the 3rd of July, 18 via seatwave. [Reference ID:2063434, ID:2063430 ]. I received an... See more

Company replied

Company details

  1. Recreation Center

Information provided by various external sources

Tickets | Buy or Sell Tickets on Seatwave, Europe’s Largest Ticket Exchange | Seatwave.com


Contact info

1.0

Bad

TrustScore 1 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.0

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(2,721)

1 review in the last 12 months

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Rated 5 out of 5 stars

I liked it compared to other online …

I liked it compared to other online market places, Seatwave has a very straight forward procedure. Didn't have to give out my phone number and deal with people trying to get discount after sale was made. The Seatwave marketplace is fair. I genuinely couldn't make the dates of the concert and had no use for my ticket. It was very quick process once I uploaded the ad. It prevents fraud by funds only getting transferred after event. Hopefully, this is a deterrent for touts!

September 13, 2017
Unprompted review
Rated 1 out of 5 stars

Got no tickets!

Got no tickets!! Had to book other expensive tickets instead, book another flight, etc...

September 8, 2017
Unprompted review
Seatwave logo

Reply from Seatwave

Dear Stephane,

Thank you for your feedback and I’m sorry that your tickets could not be provided. As we’re a ticket resale website, we provide a secure platform for people to sell on their tickets - we don’t actually own any of the tickets sold online.Regrettably your seller let us know that he was unable to supply your tickets in time.

In the rare cases where this happens we will do everything we can to find you replacements, unfortunately there just weren’t any equivalent tickets available so we refunded you immediately.

We're sorry for any disappointment caused.

Kind Regards,

Seatwave Team

Rated 1 out of 5 stars

Truly terrible

Truly terrible. Ordered tickets for the reading festival sunday entry. Told by seatwave on thursday before that unfortunately there was nothing they could do but the tickets were no longer ours and provided a refund. When we emailed to complain we were told that this was just the way it is with thier service and they cant guarantee anything. As such what really is the point? Just domt get it. Total waste of time.

September 8, 2017
Unprompted review
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Reply from Seatwave

Hi Fred,

Thank you for your feedback and I’m sorry that your tickets could not be provided. As we’re a ticket resale website, we provide a secure platform for people to sell on their tickets - we don’t actually own any of the tickets sold online.Regrettably your seller let us know that he was unable to supply your tickets in time.

In the rare cases where this happens we will do everything we can to find you replacements, unfortunately there just weren’t any equivalent tickets available so we refunded you immediately.

We're sorry for any disappointment caused.

Kind Regards,

Seatwave Team

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Rated 1 out of 5 stars

Nothing short of appalling service

Nothing short of appalling service. If you had actually called the seller as you said you would in your email, I wouldn’t have been chasing you at the last minute to trying to find out where my ticket was. Ended up not getting a ticket. Can’t see any reason why I would use you again.

September 7, 2017
Unprompted review
Seatwave logo

Reply from Seatwave

Hi Alan,

Thank you for your feedback and I’m sorry that your tickets could not be provided. As we’re a ticket resale website, we provide a secure platform for people to sell on their tickets - we don’t actually own any of the tickets sold online.Regrettably your seller let us know that he was unable to supply your tickets in time.

In the rare cases where this happens we will do everything we can to find you replacements, unfortunately there just weren’t any equivalent tickets available so we refunded you immediately.

We're sorry for any disappointment caused.

Kind Regards,

Seatwave Team

Rated 1 out of 5 stars

Do not trust seatwave

They took my ticket and it's over 6 weeks later and I have received no payment and my emails are ignored. Awful company do not use

August 29, 2017
Unprompted review
Seatwave logo

Reply from Seatwave

Hi Tabitha,

Thank you for your review, we really do appreciate your feedback.

In order to maintain a secure marketplace we don't make payment to sellers until after the event has taken place. This is so that we can ensure buyers have successfully attended the event, and in the case of any issues they can be fully investigated.

I have checked your account and can see you were paid for this sale and we forwarded you the PayPal confirmation.

We hope that you can understand why this measure is in place.

Kind Regards,

Seatwave Team

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Rated 1 out of 5 stars

No way of contacting Seatwave

I received an email from you, with Seatwave's feedback. Told to contact their customer service no. But I had already tried this last week on 3 occasions. It is a joke. One will receive a lot of talking on the line, but no way to speak to anyone. Also, bear in mind I have attempted to send numerous emails to addresses that are not valid.

So I would very much appreciate if Seatwave would reimburse me €238.97. If not, I will have to seek legal advice and proceed.

Kind Regards

Suzanne Sless

August 25, 2017
Unprompted review
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Reply from Seatwave

Hi Suzanne,

We have searched our records for this customer experience however we are unable to locate it. We'd really like to learn from the experience so an order number would really be helpful. Can an order number be submitted to Trustpilot?

Many thanks for your help

Kind regards,

Seatwave Team

Rated 1 out of 5 stars

Not good

Website dishonestly states that tickets are almost sold out. Push notifications throughout process make the whole thing stressful.

August 23, 2017
Unprompted review
Seatwave logo

Reply from Seatwave

Dear Sirs,

We have searched our records for this customer experience however we are unable to locate it. We are not sure if it is genuine customer but if it is we'd really like to learn from the experience so an order number would really be helpful. Can an order number be submitted to Trustpilot?

Many thanks for your help

Kind regards,

Seatwave Team

Rated 5 out of 5 stars

when I got to the ticket office 30 mins …

when I got to the ticket office 30 mins before kick of there was long queues I had to join then an employ of villa park said if your getting seat wave join a deferent queue as these are for people that ordered tickets on the villa site and with in 5 mins I got my ticket and was in time to get to my seat for kick off were if I had stayed in the other it would of been half hr late,
Thank you seatwave

August 23, 2017
Unprompted review
Rated 5 out of 5 stars

Tickets

I called as tickets were not uploaded seatwave reassured me instantly
definately reccommend using this service again to gain my tickets

August 22, 2017
Unprompted review
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Rated 1 out of 5 stars

Have been chasing my tickets since last …

Have been chasing my tickets since last Thursday which was the date they were to be delivered. The script concert is tonight and still no tickets thoroughly disappointed after being reassured time and time again by seatwave customer support. Also they hadn't sourced alternative tickets which I had previously been told they would do. Will never use this site again

August 22, 2017
Unprompted review

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