Seatwave - IT Reviews 150

TrustScore 1 out of 5

1.2

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Rated 2 out of 5 stars

Where are my tickets? I didn't receive them yet and the concert is soon! Please I have already paid everything!!! I want to have a quick answer from you!!!! From my own page on SEATWAVE, after... See more

Company replied

Rated 1 out of 5 stars

I don't mind you don’t own any of the tickets sold through your site. The site is yours and you got the money (that i paid one month ago!) and you are the one who must respect the contract between... See more

Company replied

Rated 1 out of 5 stars

Hi Seatwave, I need to change my bank account details to receive a payment, but I do not know how to do it. You can give me a valid email to send you my new bank details please. Greetings

Rated 1 out of 5 stars

Lost the gig, lost the flight and no answer and all. I bought two tickets to attend Muse in Berlin through Seatwave (I'm from Spain, so I also bought plane tickets to get there). Once in B... See more

Company details

  1. Event Ticket Seller

Information provided by various external sources

Compra biglietti per gli U2, Madonna, Eros Ramazzotti su Seatwave—l’unico garantito al 100% perchè fatto dai veri fan


Contact info

1.2

Bad

TrustScore 1 out of 5

150 reviews

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Rated 2 out of 5 stars

help please!

Good morning
Good morning,
On Monday, June 12th, I bought two tickets for the Coldplay concert on July 15 in Paris, first of all thanks to the staff for the speed with which the electronic tickets were loaded on my profile (the next day). I’ve some questions to you because it is the first time that I bought tickets on your platform:

- Is it enough to print the electronic tickets and present them to the event? I do not need the originals? (I ask it because during the payment they ask me for the address of the residence, I thought I should still get the original tickets);
- I noticed that tickets are NOT nominative but they only have a bar code, I have some perplexity because the seller is holding the tickets bought by me and could in turn resell them to someone else. Do you have control systems for this?;
- How do I check the authenticity of the tickets? I read that you have an insurance that in any case reimburses but I would at all costs avoid going to Paris and then not be able to enter to the concert. So is there a way to check the authenticity of the tickets?

I apologize for the questions but I repeat that it is the first time I bought on your platform, I still do not have the very clear ideas, although I have tried to solve the questions to get your FAQ, I would like a direct comparison if it is possible.

Thank you so much for availability.

Sure of your answer.

I wish you a good job and a good day.

June 28, 2017
Unprompted review
Rated 1 out of 5 stars

Change my bank details

Hi Seatwave,
I need to change my bank account details to receive a payment, but I do not know how to do it.
You can give me a valid email to send you my new bank details please.
Greetings

June 23, 2017
Unprompted review
Rated 3 out of 5 stars

ARE ETICKETS VALID?!

Hi!
I bought 2 tickets for Coldplay concert in Paris that will be on 15th July 2017.
My order number is #1853011.
I don't understand if eTicket are sufficient to enter, or if I need to receive the physical ticket through postal service!
Please let me know!! I already bought the flight and would be so bad if the printed etickets are not valid!!!

Many thanks,
Laura

June 12, 2017
Unprompted review
Rated 4 out of 5 stars

change my paypal address

hi, i sold 2 tickets on seatwave.it and I want to change my paypal address to recive the money. How can I change paypal address to recive founds?

June 12, 2017
Unprompted review
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Rated 2 out of 5 stars

Problem with ticket delivery

Where are my tickets? I didn't receive them yet and the concert is soon! Please I have already paid everything!!! I want to have a quick answer from you!!!!
From my own page on SEATWAVE, after receiving the tracking code by UPS, my delivery got in troubles: "missing documents in the package" and UPS has sent them back to the sender!!! On my own page on SEATWAVE is written my tickets have been delivered!!! Are you kidding me?!?!?! That's not true, I didn't!
Thus...I want immediately an answer from you!!!! IMMEDIATELY!!!!!!

my order number is the following: 1952456
Best regards,

Jacopo

June 7, 2017
Unprompted review
Seatwave - IT logo

Reply from Seatwave - IT

Hi Jacopo,

Thank you for your review, we really do appreciate your feedback.

We checked your order and the tickets were dispatched by UPS and from the Tracking Number I can see the delivery was refused.

For more information please contact our Customer Service Team. They can be reached through our FAQ page

If you have any more questions please don’t hesitate to get back in touch.

Kind regards,

Seatwave Team

Rated 3 out of 5 stars

eTickets received under original owner's name

I chose eTicket option and received ticket imediately which is fine. The problem is that the ticket is under the original owner's name - if the owner decides to go for the concert with the same eTicket, he will enter and I can't because my name is not on my ticket but its his. In my opinion this is not acceptable and Seatwave SHOULD at least communicate with seller to change name accordingly (This is very easily done via the ticket website from which it was purchased!). Please help!

February 15, 2017
Unprompted review
Seatwave - IT logo

Reply from Seatwave - IT

Hi Kris,

Thank you for your review, we really do appreciate your feedback.

Because we’re a marketplace where tickets are resold they’re often printed with the original purchaser’s name on, but this won’t affect your booking and the tickets are still valid for your entry to the event.

If you have any more questions please don’t hesitate to get back in touch.

Kind regards,

Seatwave Team

Rated 1 out of 5 stars

biglietti non ricevuti a 3 giorni dalla partenza per l'evento; codice ordine: 1914494

I don't mind you don’t own any of the tickets sold through your site. The site is yours and you got the money (that i paid one month ago!) and you are the one who must respect the contract between you and me.

Your call center told me 2 times "I'll call you back in few hours" but they never do it.

I want my ticket and I'm not interested in refound. Othewise I will sue Seatwave for damages. I've booked hotels, cabs and many other costs!

February 13, 2017
Unprompted review
Seatwave - IT logo

Reply from Seatwave - IT

We know how much you’re looking forward to getting your tickets, but as we’re a ticket resale website we don’t own any of the tickets sold through our site. Because of this we have to allow Sellers time to receive their tickets from their place of purchase, and then dispatch these on to you.

Dispatch often varies between promoters and sometimes tickets are not dispatched by the event organisers until closer to the event date - don’t worry we’ll drop you an email to let you know once tickets are on their way to you.

If you have any more questions please don’t hesitate to get back in touch.

Kind regards,

Seatwave Team

Rated 5 out of 5 stars

Excellent

I've never had problems with this site, from the very firts moment I subscribed. They answer immediately when you contact customer care, I've always received payments and booking confirmations as soon as I payed on the site, and the newsletter is ok.
Thanks to Seatwave I could buy two ticket for me and my best friend for Primavera Sound Festival, and it was one of the best experiences I had in my life, thank you.
The only thing I don't like is that payments with Paypal are not possible, I had to borrow my mother's credit card once because I didn't have one at that moment. Anyway it's nothing so bad, the site is perfect. I have a credit card now, and in any case I've never had problems with payments.

October 29, 2016
Unprompted review
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Rated 5 out of 5 stars

Excellent

I got a ticket for Beyoncé's Formation World Tour date in Milan, Italy and the ticket arrived earlier than the expected date. The site also charges a fair amount for processing and shipping.

October 20, 2016
Unprompted review
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Rated 4 out of 5 stars

Great!

Great website, but tickets are often just a little expensive!
I'd rather find more little show for local events!

October 20, 2016
Unprompted review
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Rated 5 out of 5 stars

Perfect

I bought two tickets for the concert of Coldplay in June 2016 in London. Very fast delivery at a moderate price.

October 20, 2016
Unprompted review
Rated 5 out of 5 stars

honest

I found ticket for a flawless show (the end tour-Black Sabbath), at the most honest price. Nothing goes wrong, i would surely recommend seatwave

October 19, 2016
Unprompted review

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