Secret Linen Store Reviews 

10,274
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,562 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the fabrics, noting that the materials feel wonderful, wash brilliantly, and are crafted with careful attention to detail. Consumers also appreciate the fast delivery and the beautifully wrapped packaging that always arrives securely and promptly. Some reviewers were not happy with unexpected color variations or discrepancies, mentioning that certain shades looked different than expected or changed after washing. A few others experienced occasional issues with sizing or felt that specific items did not entirely meet their expectations regarding value.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the high quality and... See more

Quality

Consumers find quality to be positive, highlighting the gorgeous fabrics and comfortable feel of the bed... See more

Delivery service

Clients share satisfaction and positive opinions on delivery_service. Reviewers consistently highlight the... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast delivery and helpful... See more

Service

People report positive experiences with service, highlighting excellent goods and first-class treatment all... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have made numerous purchases from SLS since moving into my first home. Started by hunting for the perfect “French Blue” linen. After finding first hand how good the quality was I’ve subsequently bough... See more

Rated 5 out of 5 stars

Super collection of high end linens. The website is easy to navigate and reproduction of colours to screen very accurate. The sale offer was very attractive with extra discount available if you chec... See more

Rated 5 out of 5 stars

I love the products and the ethos (though I'm very sad the 'Alice' stripe and powder blue linen have gone!) and the excellent service. My items arrived super-quickly and were, as ever, lovely. I fee... See more

Company replied

Rated 5 out of 5 stars

Repeat customer , investment items but worth every penny. Recommend to all my family and friends due to quality , breathability and ease of use (no creases) . Will keep coming back



Company details

  1. Bedding Store
  2. Curtain Store
  3. Linens Store

About Secret Linen Store

Written by the company

We are sisters Molly & Harriet. We create beautiful bedding and gorgeous nightwear and loungewear all designed by us, amazing quality for amazing prices. Follow us as we share our secrets... Shop bedding Shop curtains Shop accessories Shop towels Shop clothing Contact us About us Why choose us

Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(10,274)

1,501 reviews in the last 12 months

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Rated 1 out of 5 stars

Beware Washing/Care Instructions

The reason for my 1* is all about the wash/care instructions. These are confusing and left open to misinterpretation. Before you think about purchasing and most certainly before you wash your coloured linen sheet or bed linen. Carefully read the label on your washing detergent/powders. If it uses any chemicals such as optical brightners, avoid using. Unfortunately I was unaware of these and after the first wash I have now got a discoloured bed sheet. Interestingly the coloured linen pillow cases that I purchased and put in the same wash were unaffected? I feel disappointed in the quality control of these rather expensive products. as the linen sheet is nothing like the one I purchased. I feel had a bigger warning been visible on the packaging I would have amended my washing procedure accordingly.

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Good quality linen

Very good quality linen bed set. I have not washed them yet but they are certainly not flimsy like some cheaper ones I saw at M&S. I ordered another set:-)

August 4, 2026
Rated 5 out of 5 stars

Such good value for money!

Such good value for money!! Bug ax good a quality as some far more expensive brands.
Luxury fabric, washes brilliantly, I can’t say enough good things, the colours are rich. Love the curtains and duvet's and valences I have bought so far.

August 4, 2026
Rated 5 out of 5 stars

Great products, great ethos and great service.

I love the products and the ethos (though I'm very sad the 'Alice' stripe and powder blue linen have gone!) and the excellent service. My items arrived super-quickly and were, as ever, lovely.
I feel guilty for returning things (colour didn't work) but I am hugely grateful that the system is so easy.

August 4, 2026
Secret Linen Store logo

Reply from Secret Linen Store

Hello Jane

Thank you so much for your lovely review - we are delighted to hear that you love our bed linens and all the things we do.

We’re sorry that our Alice Stripe is no longer around. It was such a lovely set and a favourite with some of our team, but, with all good things, we had to say goodbye to make way for some new linens, please forgive us.

Please don’t worry, we understand that some things are simply not the quite right, and buying online can be tricky when it comes to colours, tones and how they work in your room. Sometimes things just don’t work quite the way you intended.

We’re always here to help and want to make sure your bedroom is the very best place to be.

Kind and Comfy Regards
Jodie

Rated 5 out of 5 stars

Lovely bedding and very good delivery

Lovely bedding and very good delivery. Arrived beautifully packaged.
My only criticism, and very minor but the website offered a 10% discount on first order when signing up. I tried twice but didn't receive an email with a code so couldn't benefit from this which was a shame as I was spending almost £140 so that would have been a helpful saving. However the bedding is lovely I'm really happy so still giving 5 stars for service and quality. Will undoubtedly order again

August 4, 2026
Rated 5 out of 5 stars

Quality

Fast and efficient postage. Beautifully presented. Love the quality.

July 21, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. I changed my mind about my purchase and the return process was very fast and efficient.
I ordered a different item from secret Linen which was delivered the next day. It was exactly what I was looking for.

July 21, 2026
Secret Linen Store logo

Reply from Secret Linen Store

Hello Sarah
Thank you so much for taking the time to review your order with us.
We are so sorry that the Blush Pink Vivienne Throw was not quite what you had in mind, please forgive us.
If you have any questions about our products, sizes, fabric or anything else, please do not hesitate to get in touch as we love a chat!

Rated 4 out of 5 stars

The single valances fit really well

The single valances fit really well, both across the divan and the drop. The linen feels lovely and soft and compliments the rest of the room. My only criticism is the packing. The edges of the skirt are curled up. With a bit of forethought, they could have been packed flat and therefore hung straight and look better

August 3, 2026
Secret Linen Store logo

Reply from Secret Linen Store

Hello Maureen

Thank you for your review, we appreciate your feedback.
Oh no, we are so very sorry to hear this - we will of course feed this back to our Product team and our Factory.
We know that ironing a valance can be a little bit tricky, so it really should have arrived looking perfect, giving you one less thing to worry about.
Once again we are so very sorry, please do let me know if I can be of any more help.
Kind and Comfy Regards
Jodie

Rated 5 out of 5 stars
Secret Linen Store logo

Reply from Secret Linen Store

Hello

Thank you so much for your lovely review - we are so pleased to hear that you are continuing to LOVE jumping into be with our linen.
Happy Sleeping
Jodie

Rated 5 out of 5 stars

Fabulous quality

I am very pleased with The tomato napkins - they arrived promptly, are exactly as advertised and lovely quality.

August 3, 2026
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Reply from Secret Linen Store

Hello Jane

Our Tomato Napkins are THE table accessory to have this summer, perfect for Al Fresco dining which I think we have all been enjoying a lot more this year.
Bon appétit!

Rated 5 out of 5 stars

Gorgeous throw and cushions

Gorgeous throw and cushions. Beautifully made and lovely packaging. Will definitely be purchasing more x

July 30, 2026
Secret Linen Store logo

Reply from Secret Linen Store

Hello

Thank you so much for letting us know how you are getting on with your order from us.
We are thrilled to hear that your bedroom has now got the finishing touch you have been looking for with our Olive Green Vivienne Throw and Cushion Covers.
Kind and Comfy Regards
Jodie

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