Secret Linen Store Reviews 

10,278
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,570 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptional quality of the luxurious fabrics, noting that the items feel wonderfully soft, wash brilliantly, and make a gorgeous addition to any bedroom decor. Consumers also enthusiastically appreciate the remarkably prompt delivery service alongside the careful, beautiful, and eco-friendly packaging used for their online orders. However, some customers also noted occasional frustrating issues regarding sizing discrepancies or receiving incorrect item lengths on orders. A few buyers found that specific bedding pieces felt excessively large compared to standard measurements or simply needed to be returned.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the high quality and... See more

Quality

Consumers find quality to be positive, highlighting the gorgeous fabrics and comfortable feel of the bed... See more

Delivery service

Clients share satisfaction and positive opinions on delivery_service. Reviewers consistently highlight the... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast delivery and helpful... See more

Service

People report positive experiences with service, highlighting excellent goods and first-class treatment all... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have made numerous purchases from SLS since moving into my first home. Started by hunting for the perfect “French Blue” linen. After finding first hand how good the quality was I’ve subsequently bough... See more

Rated 5 out of 5 stars

Super collection of high end linens. The website is easy to navigate and reproduction of colours to screen very accurate. The sale offer was very attractive with extra discount available if you chec... See more

Rated 5 out of 5 stars

I love the products and the ethos (though I'm very sad the 'Alice' stripe and powder blue linen have gone!) and the excellent service. My items arrived super-quickly and were, as ever, lovely. I fee... See more

Company replied

Rated 5 out of 5 stars

Superb 100% linen quality - exactly what I was looking for. The Finn Throw is the perfect weight and made from the finest cotton. Best customer service ever, and everything arrived beautifully package... See more



Company details

  1. Bedding Store
  2. Curtain Store
  3. Linens Store

About Secret Linen Store

Written by the company

We are sisters Molly & Harriet. We create beautiful bedding and gorgeous nightwear and loungewear all designed by us, amazing quality for amazing prices. Follow us as we share our secrets... Shop bedding Shop curtains Shop accessories Shop towels Shop clothing Contact us About us Why choose us

Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(10,278)

1,505 reviews in the last 12 months

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Rated 5 out of 5 stars

I placed my order on just a random…

I placed my order on just a random accident coming across your website after watching the chap, very experienced lovely man giving advice on bedding.. looks like royalty used him for bedding, anyway i loved his advice! And up came secret bedding. Love the French blue linen bedding and ordered it… wasn’t expecting what happened next! As it was promptly packed up and sent on its way the very next day!!
When it arrived all rapped up in lovely bows and sealed securely in a paper bag I can only say it was an absolute joy to see arrive… it felt very personal, and the bedding absolutely felt wonderful..
Having been fighting cancer this past two years sleep is such an important part of healing! The wife and I slept so well… I have been so happy and blessed and so very grateful to everyone involved in delivering my bedding.
I have plans for sure to buy much more be from secret bedding.
Thank you all from the bottom of my heart for such a beautiful gift.
Cheers guys.
Love John and Beverley

July 17, 2026
Secret Linen Store logo

Reply from Secret Linen Store

Hello John and Beverley,

Thank you so much for taking the time to leave such a lovely review! This has really made our day here in the customer service office and your review has been shared with the rest of the Secret Linen Store team.

We are so happy to hear your parcel arrived speedily and safely and you love our paper packaging - our lovely warehouse team always put so much time and effort into making parcels look beautiful, we know they will really appreciate your feedback.

Our French Blue Stripe Brushed Cotton is a range that has been with us a long time now and is definitely a favourite amongst customers and bedmakers alike! We hope it has made your bed comfy and cosy so you can continue to look forward to jumping back in.

Kind and Comfy Regards,

The Customer Smile Makers,

Rose, Beca and Lisa

Rated 5 out of 5 stars

Stumbled across this brand

Stumbled across this brand and ended up finding the most beautiful throw for our bed ! Fabulous quality I couldn’t be happier . A lovely brand with great service I look forward to my next purchase from here .

July 17, 2026
Rated 3 out of 5 stars

Been wanting to swap to linen for a while ...

I have been wanting to swap to linen bedding for a while. I shopped around and decide on here.

To be honest I wished I had gone for a different option. Regardless of the comments, I should of listened. The bedding is absolutely massive regardless of the measurements being correct. I ordered a Super king & could of easily fitted in a king with the oversize. It over hangs like crazy, even with a thick tog duvet it will still be too oversized.

The colours look different from what was on the site, even from the photos it was hard to figure out how dark they would appear in person (not all the photos done it justice) I liked the various colours compared to the other brands I found but ... they didn't match up unfortunately.

Linen I know will get softer with time, but compared to other brands I have felt, it's one of the rougher feeling ones.

It was delivered in a timely matter & no issues on that part.

I just feel with the amount of money to invest in a long term bedding it should have been better than this. Colour & size wise especially! I highly doubt I will order again.

June 30, 2026
Secret Linen Store logo

Reply from Secret Linen Store

Hello Jazmine,

Thank you for taking the time to leave a review! We are so sorry to hear your beautiful new 100% Linen is much too big for your bed and for the disappointment caused...

We would always expect some wiggle room with 100% Linen where it is a natural fibre and is designed to have a relaxed and cosy look however, lots and lots of excess fabric around the entirety of your duvet cover and fitted sheet isn't what we would hope for at all.

We would love to look after this for you and find linen that will be the perfect fit for your bed! Please could you kindly take a couple of photos of the linen on your bed (or measurements of the width and length) and pop them on an email to sales@secretlinenstore.com? This will allow us to take a closer look and find a solution for you.

As our Natural 100% Linen is undyed, the colour will vary batch to batch depending on the time the flax is grown and harvested. We try our best to match items and pick within the same batch but the overall tone will sometimes be a little lighter or darker than our product photos - we do apologise.

We look forward to speaking soon and getting everything resolved for you.

Kind and Comfy Regards,

The Customer Smile Makers

Rose, Beca and Lisa

Rated 5 out of 5 stars

Beautiful bedding

The bed linen arrived beautifully wrapped. It looks beautiful and feels so comfortable.
I will definitely be ordering more products from you.
My order was communicated very promptly and I had my lovely parcel so quick. Thank you

July 16, 2026
Rated 5 out of 5 stars

Perfect 100% cotton bedspread.

I was looking for an all cotton bedspread to use in place of a duvet in this very hot weather. The Jodie bedspread is perfect. The quality is superb, it looks gorgeous, the weight and size are just right, and it drapes beautifully on my super-king bed. Easy to purchase, good communication from the company, and fast delivery. Excellent service all round.

July 15, 2026
Rated 3 out of 5 stars

The buying part was fine; delivery not so much.

The buying part was fine; the delivery part was not. My order was placed 6/25/26 and it is currently 7/24/26. The package has been stuck in NY since 7/2. I understand it may not be the Secret Linen Store’s fault (they are UK based) but they have not been helpful in moving things along. Trustpilot asks me to rate a product I haven’t received yet. Just be aware of potentially very long delivery times. I certainly hope I will like it if I ever receive it. This was my first order with Secret Linen.

June 26, 2026
Secret Linen Store logo

Reply from Secret Linen Store

Hello Ashley

Thank you so much for taking the time to review your experience ordering from Secret Linen Store.
We are so very sorry for the complications that you have had with your order, please forgive us.
I can see that you have been in touch with Lisa and we have tried to get your parcel to you, but since refunded the order - I have also refunded your delivery charge so this will be working its way back to you shortly.
Once again we are so very sorry, we will certainly be looking into what happens here to understand how we can improve this in the future.
Please do let me know if I can be of any more help.
Kind and Comfy Regards
Jodie

Rated 5 out of 5 stars

Beautiful Linen

Absolutely beautiful linen. Purchased bedding and curtains. The quality is excellent and the service was great. Couldn’t be happier Thank you!

July 14, 2026
Rated 5 out of 5 stars

I've really loved all the throws

I've really loved all the throws, blankets and duvet covers that I've bought from you over the last few years. Especially the quilted throws, they wash well and still look great. You offer a good service and prompt delivery. I also feel your prices are fair. Previously, I bought the Kingsize throws but my bed style has changed slightly so the double sized quilts are a better fit less trailing on the floor. However I find the Double Quilts a little too short in length as there is little to turn down on a double bed. Other than that I really like the quality of your bedding.

July 14, 2026
Rated 5 out of 5 stars

Happy customer

The orders arrived really quickly and the bed linen fits well and looks, and feels great. Will definitely be back.
Thanks

June 30, 2026
Rated 5 out of 5 stars

Exceptional

Exceptional, fast delivery. Had a slight issue which was resolved immediately.
Customer service and communication was really superb.
Final end product looks and feels fantastic. Allot of positive superlatives!

July 14, 2026
Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent, after I placed my order I contacted customer service and asked for it to be delayed by a few days as I was unexpectedly going to be away. They did this with no problem and it arrive the afternoon I returned.

July 14, 2026

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