The rep was informative but not pushy, our old windows were beginning to fail once the surveyor had been it was just a case of waiting The fitters came complete with new windows, and French doors t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All very helpful staff, right from sales men ,fitters, office staff, measuring up team all in all a great team. We got our whole house done , 11 windows & 2 composite doors & very pleased with the wh... See more
Company replied
Outstanding. The two guys worked ever so hard. Arrived early and got started. They were very polite and cleaned up as they went along. Along the way office staff were very polite keeping us info... See more
Company replied
Salesman was so knowledgeable and no hard sell. Lovely man. Surveyor, again, friendly, efficient. Phone team helpful. Workmen on time, polite, very efficient, exceptionally clean. They took great care... See more
Company replied
Company details
Written by the company
Keeping your home safe. Specialising in windows and doors.
Contact info
5 Nelson street, Bd1 5ax, Bradford, United Kingdom
- 01134029012
- sales@securedhomes.co.uk
- www.securedhomes.co.uk
4.8
Excellent
523 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Resolved issue quickly and without fuss
Had a problem with the seal on a new door, came out and sorted it within a couple of weeks.
January 26, 2026
Reply from Secured Homes
Thank you for your review. We're sorry to hear there was an issue with the seal on your new door, but we're glad our team was able to come out and get it sorted for you.
We always aim to resolve any problems as quickly as possible and ensure our customers are happy with the final result. We appreciate your feedback and thank you for choosing us.
Return visit to fit side garage door
Return visit to fit side garage door. Arrived on time. Did a great job and cleared up after himself. Very pleased with my new door. Would definitely recommend Secured Homes for all windows and doors.
March 10, 2026
Reply from Secured Homes
Thank you for your lovely review and for choosing Secured Homes again. We're really pleased to hear you’re happy with your new side garage door and that the installation went smoothly.
It’s great to know our fitter arrived on time, did a great job, and left everything tidy. Your recommendation means a lot to us and is truly appreciated.
If we can help with anything in the future, we’d be more than happy to assist.
Work was completed promptly and the 2…
Work was completed promptly and the 2 fitters covered everything and left everything tidy.
March 10, 2026
Reply from Secured Homes
Thank you for your kind review. We're really pleased to hear that the work was completed promptly and that our fitters took care to cover everything and leave the area tidy.
We always aim to provide a professional and respectful service in our customers’ homes, so it’s great to know the team delivered that for you. Your feedback is very much appreciated.
Great products great price
The 2 lads were great, job done quickly and cleanly. Want them back next time. Products are top quality and looks great. Front door and 2 front windows done. Reasonable price.very happy.
March 10, 2026
Reply from Secured Homes
Thank you so much for your wonderful feedback! We're really pleased to hear that you were happy with the work and that our team completed the job quickly and cleanly.
It’s great to know you’re happy with the quality of the products and how your new front door and windows look. We’ll be sure to pass your kind comments on to the lads – they’ll really appreciate it.
Thanks again for choosing us, and we’d be more than happy to help you again in the future!
What an excellent installation by a…
What an excellent installation by a very professional
installer. He kept us well informed about the doors.
Our contact with the company, was carried out in very friendly way throughout.
I would recommend Secured Homes to anyone wanting doors replaced.
March 9, 2026
Reply from Secured Homes
Hi Anthony,
Thank you for your kind feedback! We’re delighted to hear that your doors were installed professionally and that you felt well informed throughout the process. It’s wonderful that our team provided friendly service, and we really appreciate your recommendation of Secured Homes!
Can not recommend this company highly…
Can not recommend this company highly enough. From start to finish everything was so easy, all the staff are extremely friendly and helpful. Adam was fantastic, nothing was too much trouble and the fact I had 11 windows and doors fitted within a week is amazing 👏 you wouldn't even know the fitters had been as they didn't leave any mess at all. Thank you all, I love my new windows and doors, it has made a huge difference to my home.
February 27, 2026
Reply from Secured Homes
Hi Ellen,
Thank you so much for your amazing feedback! We’re thrilled to hear that your experience was smooth from start to finish and that Adam and the team made everything easy and stress-free. It’s fantastic that your 11 windows and doors were fitted so efficiently and left everything spotless. We’re delighted that you love the results and that your home has been transformed — your kind words mean a lot to us!
Excellent customer service from start…
Excellent customer service from start to finish, The fitters were efficient, polite and friendly, cleared everything up afterwards so impressed with the windows passers-by have even commented on how great they look.
February 19, 2026
Unprompted review
Reply from Secured Homes
Hi Susan,
Thank you for your kind words! We’re thrilled our fitters were efficient, polite, and left everything tidy. It’s fantastic to hear your windows are getting compliments from passers-by — we really appreciate your feedback!
Great work
Great work, fast and tidy and work looks great . (New Windows). We have booked them in to do our back sliding door
February 26, 2026
Reply from Secured Homes
Thank you for your kind feedback! We’re delighted to hear that you’re pleased with your new windows and that the work was fast, tidy, and to your satisfaction. We look forward to completing your back sliding door soon!
Great company
Great from start to finish. Lovely customer service and fitters worked non stop to get the job done. Loving my new windows and door
March 4, 2026
Reply from Secured Homes
Thank you for your fantastic feedback! We’re delighted to hear that your experience was great from start to finish and that our team provided excellent customer service. It’s wonderful to know you’re enjoying your new windows and door — we really appreciate your kind words!
I am very satisfied with today’s window…
I am very satisfied with today’s window installation by Secured Homes. The two installers did an excellent job and showed great attention to detail. The silicone finishing is neat, straight, and very professionally done. The whole installation was completed carefully and left clean and tidy. I would definitely recommend them for their high-quality workmanship and professional approach.
March 4, 2026
Reply from Secured Homes
Hi Rafal,
Thank you for your wonderful feedback! We’re thrilled to hear that your window installation went so smoothly and that our installers impressed you with their attention to detail. It’s fantastic that the finishing was neat, professional, and that everything was left clean and tidy. Your recommendation means a lot, and we really appreciate you taking the time to share your experience!
They should have started earlier as it…
They should have started earlier as it was 11 am before they arrived which meant it was almost 6 pm when they finished. Otherwise very satisfied with the product and work carried out.
February 5, 2026
Reply from Secured Homes
Thank you for your feedback. We appreciate you taking the time to share your experience.
We apologise for the later start time on the day and understand that this meant the work ran later than expected. However, we’re really pleased to hear that you are very satisfied with the product and the work carried out by the team.
Your comments are appreciated and will be taken on board. Thank you again for choosing us.
Flawless from start to finish
From day one, the service from Secured Homes has been absolutely outstanding. It all started with the chap who first knocked on the door – polite, professional, and not pushy at all. That first impression really set the tone for everything that followed.
The salesman who came out to see me was just as impressive. He took his time to explain everything properly, answered all my questions, and showed me the A+ rated products they offer. You can genuinely see and feel the quality – it’s not just talk, it’s a proper top-grade product that gives you confidence in what you’re buying.
The turnaround time from ordering to fitting was seriously impressive. I was kept informed throughout the process, and everything happened exactly when they said it would. No delays, no excuses – just efficient and organised from start to finish.
The fitters themselves were brilliant. Professional, clean, respectful of my home, and clearly very experienced at what they do. The workmanship is spot on, and they left everything tidy once the job was complete.
I was so happy with the work at the front of the house that I had them come back to do more work at the back. That says it all really. When you find a company you trust, you stick with them.
I genuinely can’t fault them in any way. From first contact to completion, it’s been 5-star treatment all round. Highly recommended to anyone looking for quality windows and doors with service to match.
March 3, 2026
Reply from Secured Homes
Thank you so much for taking the time to share your experience! We’re thrilled to hear that from your first contact to the final installation, everything met your expectations. It’s fantastic that our team, from the initial visit to the fitters provided professional, clean, and efficient service, and that the quality of our products gave you confidence. We’re especially pleased to hear you trusted us to return for the work at the back of your house. Your kind words and recommendation mean a lot to us, and we look forward to assisting you with any future projects!
Was a bit skeptical at first as I had a…
Was a bit skeptical at first as I had a knock on a door from one of their lads, but they knocked at the right time as were in the process of gathering quotes… on the same day a salesman came to the house and was very thorough in explaining the product as well as answering our questions, from the 3 quotes we received Secured Homes wasn’t the cheapest from the 3 but the service from the salesman and reading their reviews online, we felt most comfortable with them.
1 month later we are absolutely buzzing with the 4 windows and the composite door the fitters installed at the front of my property, the fitters were clean and tidy and covered my carpets with dust sheets, no mess was left behind and I couldn’t fault them on workmanship.
Many thanks to Secured Homes, I will definitely be in touch over the summer to get the back of my house done
March 3, 2026
Reply from Secured Homes
Hi Hammad,
Thank you for taking the time to share your experience! We’re thrilled to hear that from your initial consultation to the installation, the process left you feeling confident and satisfied. It’s fantastic that our sales team provided thorough explanations and that our fitters were clean, tidy, and professional while installing your windows and composite door. We really appreciate your trust and your kind words, and we look forward to helping you with the back of your house this summer!
Secured homes very good I would…
Secured homes very good I would recommend them to anybody lads who put our windows in very well mannered very tidy after windows ftd cleaned up afterwards
February 18, 2026
Reply from Secured Homes
Hi Mr Evans,
Thank you for your kind words! We’re delighted to hear that you were happy with your window installation and that our team was well-mannered and tidy. It’s great to know they left everything clean and in order. Your recommendation means a lot to us!
Highly recommend the company and it's staff
We recently had our windows and doors installed, and the entire experience was outstanding from start to finish. The team was professional, punctual, and extremely knowledgeable. They took the time to explain the process, answered all our questions, and made sure everything was completed to the highest standard.
March 3, 2026
Reply from Secured Homes
Hi Husarm,
Thank you for sharing your experience! We’re delighted to hear that the installation of your windows and doors was outstanding and that our team provided professional, punctual, and knowledgeable service. It’s great to know that all your questions were answered and that everything was completed to the highest standard. Your feedback is greatly appreciated!
We recently had our windows and doors…
We recently had our windows and doors done by secured homes, and I honestly couldn't recommend them enough,
From start to finish, the whole process was smooth, professional and stress-free,
Every single person we dealt with was amazing, friendly & respectful.
And always happy to answer any of my questions, the team turned up on time,
Worked efficiency & left everything clean and tidy when they were finished.
The quality of the windows and doors is outstanding, and you can really see the attention and detail in the finish.
It's completely transformed our home!
If your thinking of getting your windows or doors done, Secured Homes is definitely the company to go with,
Brilliant service all round!!
March 3, 2026
Reply from Secured Homes
Hi Sara,
Thank you so much for your amazing feedback! We’re thrilled to hear that your experience with Secured Homes was smooth, professional, and stress-free from start to finish. It’s fantastic to know that our team was friendly, efficient, and left everything clean and tidy, and that the quality of your new windows and doors has transformed your home. Your kind recommendation means a lot to us, and we look forward to assisting you with any future projects!
Never seen Lads work so hard didn't…
Never seen Lads work so hard didn't even take a break from the moment they stepped in Ethan and team
March 3, 2026
Reply from Secured Homes
Hi Mrs Khuram,
Thank you for your kind words! We’re thrilled to hear that Ethan and the team impressed you with their hard work and dedication. Your recognition means a lot, and we’ll be sure to pass on your praise to them!
Office policies a let down!
Anthony the sales guy was brilliant, 5 stars for him. Then the office called and refuse to quote me without my partner present - despite the decision power and money funding the purchase being mine. Never heard such a bizarre way to avoid getting the sale but sure, I’ll take my money elsewhere
March 2, 2026
Unprompted review
Reply from Secured Homes
Thank you for your feedback and for your kind comments about Anthony – we’re really pleased to hear he provided a great experience.
We’re sorry to hear that you were frustrated with the follow-up from our office. Our policy is to have all homeowners present during a quotation so that everyone involved has the same information and opportunity to ask questions. This helps us avoid any misunderstandings later on, but we appreciate that in some situations it may feel inconvenient.
We’re grateful you’ve taken the time to share your experience, and we will certainly take your feedback on board. If you would like to discuss this further, please feel free to contact our office and we would be happy to help.
Cold caller knocks on the door today
Cold caller knocks on the door today, tells me they’ve replaced windows a few doors down and do I want a quote for mine. We had been thinking about it but loosely as we only replaced the panes in our windows less than 2y ago. Door sales guy wasn’t pushy at all and said our quotes are valid for a year, if you get a quote and the price is right we can do it at a later date. Agree for him to come back and he tells me to expect a call shortly from the office. Within 10 mins I have 4 missed calls. I ring back, and wow the guy on the phone was so rude. Never spoke to someone so patronising, telling me replacing the windows will be way more than panes - yes I am well aware thank you. He is the opposite of the door salesman, asking me if we are likely to have the work done within 12 months as they are a business and only want people who will commit to it. I say, well I don’t know without a quote? To which he carries on with the “but will you have it done” - I don’t know without a quote?! So I tell him to leave it. I’ll take my custom elsewhere, shame as we need a new uvpc kitchen door fitting urgently so was going to ask for a quote for this too but not after the manner of the guy on the phone. Avoid!
February 25, 2026
Unprompted review
Reply from Secured Homes
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience when speaking with our office, as this certainly isn’t the level of service we aim to provide.
It’s good to hear that your initial interaction with our door-to-door representative was positive, but we’re disappointed that the follow-up call left you feeling frustrated. We always aim to speak with customers in a helpful and respectful way, and we apologise if the conversation came across as patronising.
Your comments are very important to us and will be passed on internally so we can review how this was handled. We never want a customer to feel uncomfortable when making an enquiry.
If you would be open to discussing this further, we’d really appreciate the opportunity to speak with you directly and see if we can put things right.
Clean efficient and friendly......all u…
Clean efficient and friendly......all u could ask for really ....very pleased 👍👍👍👍👍 will use in the future
February 25, 2026
Reply from Secured Homes
Hi Dave,
Thank you for your wonderful feedback! We’re thrilled to hear you found our service clean, efficient, and friendly. Knowing you’re very pleased means a lot to us, and we can’t wait to assist you again in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.