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Seeed Studio Reviews 292

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TrustScore 3 out of 5

2.9

Electrical Wholesaler
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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products and the ease of ordering, with some highlighting the reliability and fast execution of their orders. People often find the products innovative and useful for various projects, noting good documentation and fast shipping from EU warehouses. Reviewers also mention receiving well-packaged items and having positive experiences with their purchases, often expressing a willingness to buy again. However, some customers report significant issues with customer service, describing it as unresponsive across multiple channels and difficult to reach for support or exchanges. There are also complaints about receiving incorrect products, problems with order cancellations, and unexpected charges or expensive shipping options, particularly for international orders. A few people experienced defective products upon arrival and expressed dissatisfaction with the company's quality control and the lengthy process for replacements, especially for high-value items.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers praising the quality, innovation, and... See more

Order

Customers had ambiguous experiences with order, with some reviewers expressing satisfaction with the ease of... See more

Delivery service

Clients share negative opinions on delivery service, with many reporting significant issues with items... See more

Customer service

Consumers find customer service to be largely negative, with many reporting being ignored or ghosted across... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the excellent product quality,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

product: reComputer R2135-12 two issues: 1. TPM chip and 2. LTE 4G 1. Your support could not provide info how to (and which) chip add to R2135. Cannot find in your manual either. 2. Even you decla... See more

Company replied

Rated 1 out of 5 stars

I purchased a SeeedStudio synth module, but received a camera module instead. I asked a refund or exchange after receiving the wrong product from SeedStudio. Customer support is ghosting all chann... See more

Company replied

Rated 1 out of 5 stars

Delivery was ok and fast but ... product did not perform as expected, so I asked for a refund. Not possible, simply because the item had already been used, as stated by Customer Service. In the ear... See more

Company replied

Rated 1 out of 5 stars

The most buggy website I have ever used. Full of bugs in the ordering part, allocated money on my account multiple times, no order actually went through. Ran into two visual errors when buying.... See more

Company replied

Company details

  1. Electrical Wholesaler
  2. Electronics Store

Written by the company

Seeed Technology (also known as, Seeed Studio) is a leading open-source hardware provider focused on emerging technologies like edge AI, robotics, smart sensor system and etc. for technologists worldwide. Leveraging an open-source hardware ecosystem, we accelerate the transformation of ideas into market- ready products and solutions in order to support diverse and emerging applications across industrial. Through working closely with global developers, it integrates new information technologies in its complete and open production system, that is epitomized into “modules→devices→integrated solutions”.we have built a technology ecosystem based on an open-source hardware ecosystem, AI- driven capability and cross domain co-creation.

Contact info

2.9

Average

TrustScore 3 out of 5

292 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 95% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Wonderful tech support

The tech support for the Sensecap miners is great. I've had to make tickets twice and each time the issue was resolved in a timely manner. I'm very appreciative of the support Seeed provides. I always recommend Sensecap miners to friends because it's a good product and the tech support is outstanding.

December 21, 2021
Unprompted review
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Rated 5 out of 5 stars

Relentless help support!

Had a problem with the configurations.. the support team was impeccable in helping me through it! Many thanks Mario for all your help and kindness!

December 20, 2021
Unprompted review
Rated 5 out of 5 stars

Mario in Support was AMAZING

I spoke to Mario in support. First off I was really impressed that there was a real person to speak to and not a BOT.

Mario was amazing, he provided me with all the answers to my questions and more. If I am absolutely honest this is amazing Customer Support and I wish more companies had service like this.

Mario, you did your company proud. I feel like I can reach out when I need help without issues.

December 20, 2021
Unprompted review
Rated 5 out of 5 stars

They are great

Hello everyone
I happy because everyone from staff helped me with info and details and now i am back to life. Many thanks.

December 19, 2021
Unprompted review
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Rated 5 out of 5 stars

Truly Helpful!

I had an issue with my SenseCAP M1, i opened a ticket on discord and they didn't give up on it until they helped me fix it.
All the respect!

December 17, 2021
Unprompted review
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Rated 5 out of 5 stars

Amazing company!

Seeed Studio has excellent products with a very good level of quality.
The SENSECAP MX customer service team is amazing, it's really great and appreciable to have an available and responsive assistance, with ticket system and live chat on Discord. Thanks again Mario for your time and support!

December 16, 2021
Unprompted review
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Rated 5 out of 5 stars

Amazing team!

Great support. Followed up until the issue was 100% resolved and confirm all was working. Excellent comunication

December 15, 2021
Unprompted review

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