I have been dealing with Seelback since "Field of Dreams" whiskey was introduced. Blake was able to obtain one of the last shipments of the original year of the players series. The spirits that th... See more
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Review summary
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I had a heck of a time getting my complete order to show up, but Jayro was there every step of the way to make sure I was taken care of. Really appreciate the top notch support, even when shipping com... See more
Seelbach’s has gone above and beyond my expectations several times. Ordered Tuesday arrived Thursday just in time for visiting friends the weekend. Always Top Shelf customer service and available pro... See more
Seelbach's has a great selection, great pricing and great customer service. I had made mistake on my order, emailed Seelbach's, and it was corrected right away. I have ordered multiple times for th... See more
Company details
Written by the company
Seelbach's is an online retail site that provides the best selection of vetted craft spirits. These products are made by craft distilleries from across the country.
Contact info
35 Sheridan St NW, 20011, Washington DC, United States
- 6163774748
- support@seelbachs.com
- www.seelbachs.com
4.2
Great
123 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 24 hours
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While I doubt they will intentionally…
While I doubt they will intentionally defraud anyone, their QC and customer service is so poor that they must often end up doing so unintentionally.
This company has repeatedly failed to pack and ship the correct number of items in orders, and then takes multiple weeks to correct the issue. They are probably decent people, but they need to improve their QC drastically.
I ordered two bottles from them, and only one arrived- despite being charged for shipping on two bottles and the packing slip saying two bottles were in the box. When I emailed to get it corrected the COO demanded that I show a picture of the box to prove only one had arrived. They issued a tracking number almost immediately, but then took 15 days to ship the box. Several of my friends have had similar issues, including one who had to request a charge back on his credit card for a bottle that never arrived.
Their QC and operational oversight are very poor. Their customer service is on par with that.
March 24, 2020
Unprompted review
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I've tried to order from this site…
I've tried to order from this site multiple times and there are repeated issues. They don't respond when there are order issues, they don't give shipping time frames or estimations, everything is incredibly slow to get out to you and multiple people have had to cancel and refund orders due to shipping issues.
February 19, 2020
Unprompted review
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