Seico Group Reviews 

400
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being incredibly helpful, friendly, and thoroughly professional throughout the entire mortgage journey. Many clients highlight that advisors go above and beyond to provide clear guidance and reassurance, ensuring every question is answered patiently. Consumers also note that communication is consistently prompt and reliable, keeping people well-informed at every single step of the process. Individuals deeply appreciate the efficient service and remarkably quick turnaround times, which successfully turn complex financial applications into completely effortless milestones. Long-term patrons express strong confidence in relying on these dependable advisors for multiple property transactions over many years.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their exceptional professionalism, deep knowledge,... See more

Service

Customers had positive experiences with service, highlighting the professional and supportive guidance they... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for their constant... See more

Response time

Reviewers consistently share positive feedback about response time, highlighting swift and efficient... See more

User experience

People report positive experiences with user experience, highlighting a straightforward and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cannot recommend Seico enough. I have been in comms with Andrew for the past few years, and when I finally decided to take the leap and purchase my first home, he made the whole process seamless.... See more

Company replied

Rated 5 out of 5 stars

Seico Group was recommended to me by a friend, and I’m so glad I reached out. Tash handled my case and was incredibly helpful and professional throughout the entire process. As a first-time buyer, I h... See more

Company replied

Rated 5 out of 5 stars

We’ve been absolutely thrilled with Seico Group’s support throughout our mortgage application process for our new build. Matt and Karly have been fantastic – proactive, responsive, and always one step... See more

Company replied

Rated 5 out of 5 stars

The entire experience was great. Matt MacNeil was amazing in finding the right product for my pretty complicated situation and helping me navigate the regulatory landscape in a country I'm unfamiliar... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

The key to getting to know Seico is to understand that we truly value our customers, partners, suppliers and staff. Throughout our 30 years of trading transparency, fairness and equality have become our trade mark. So, if you are a mortgage customer You will speak to the same qualified and friendly advisor throughout your journey. We are not a call centre. We will personally look after you, we will be responsive and proactive and we will do everything we can to find the best mortgage offer to fit your own personal circumstances. If you are a Seico partner A lot of companies talk about partnerships without properly understanding what they entail. Our whole business is reliant upon building strong, longstanding and mutually beneficial partnerships. We understand that we are representing your brand, so we take great care with your customers and make sure that their experience only reflects well upon our partner. We provide all the management information you need to be able to track how our shared business is running and we pay our commissions accurately and on time. We understand that a good partnership is one where all parties benefit. If you are a supplier to Seico We take the same care with our suppliers as we do without customers. We are clear and transparent about our requirements. We understand that mistakes can be made from time to time, but what separates the good from the bad is how you react to those mistakes. We expect good service but are very loyal and we judge not just on cost, but also on value and quality. Our people Last, but by no means least, we could not do all this unless we had great staff. It is much easier to work for an organisation that is committed to doing things well and properly and treating people fairly. We are approachable, flexible, understanding and the culture that we work so hard to engender in our business reflects in the service our people are able to provide to our customers, partners and suppliers.


Contact info

5.0

Excellent

TrustScore 5 out of 5

400 reviews

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5.0

All reviews

(400)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jamie Challis and his team have been…

Jamie Challis and his team have been looking after us for many years and they have managed to get the best rates available and on e secured would always be on the look out for one better rate if available. Your call is always responded and emails always answered. Fantastic service and lovely friendly team all round.

October 31, 2023
Unprompted review
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Rated 5 out of 5 stars

Really good people to deal with,… very happy.

Matt & Karly are extremely good at their job. Their attention was professional, friendly, informative and fast.
Importantly they were immediately contactable via phone, with email queries answered promptly. We have already recommended them to others. We are very pleased to have used their services, and anticipate an ongoing relationship for many years. Thank you Matt & Karly.

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

Very Nice Service

I am pleased to have the service by Matt and Emily that help me to handle the mortgage quickly and effectively
Matt does offer me options and recommendations and Emily also helk to follow up the rest and the mortgage protection. Happy to recommend Seico to all if you.

October 6, 2023
Unprompted review
Rated 5 out of 5 stars

I would highly recommend a specific…

I would highly recommend a specific broker I dealt with (Matt Macneill). This particular broker went the extra mile to find me lender with a good interest rate as it was my first time looking for a lender for a buy to let property.

May 1, 2023
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service, made the whole process so easy for us. They are extremely knowledgeable and efficient. Would highly recommend!

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

Tash was incredible

Tash was incredible, very responsive to any queries we had and helped us through the process as we were first time buyers.

Thanks Tash!
Tom & Louisa

September 25, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding

I have used Seico in the past, and I will use them again in the future - they are the very best mortgage advisors I know of and are outstanding in the service, and expertise they provide. They strive to get you the best possible deals and see each project through to the end.

September 22, 2023
Unprompted review
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Rated 5 out of 5 stars

Very easy to recommend people

This is a long overdue review but, I would Highly recommend using these folks they are very helpful and good at what they do. Jamie and Gemma have taken me through at lest five mortgage process' wonderfully smoothly. We may not like the rates anymore but we can hardly blame them for that!
Theirs is a great service!

July 5, 2023
Unprompted review
Rated 5 out of 5 stars

We have just completed on our first…

We have just completed on our first home as first time buyers. Rosie was very proffessional and super helpful throughout our search. She identified which products were available and the pros and cons of each. Highly recommended.

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

We have had a lot dealings with Seico…

We have had a lot dealings with Seico Group both for mortgages/remortgages. We have been happy with the product they suggested and the service received has been excellent. We have recommended Seico Group to other family members and friends.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Very prompt and helpful

Clare and Matt helped us on a difficult case and they were always there to provide suggestions and updates promptly. Can’t recommend more!

May 19, 2023
Unprompted review
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Rated 5 out of 5 stars

Amazing team!

Everyone I spoke to at Seico were always 100% helpful. As a first time buyer, they helped to make sure my experience was as stress-free as possible and they were always there to help answer any questions I had.

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

Jamie was great

Having a foreign currency income my mortgage process was tricky. Jamie was absolutely amazing and helped us at every step of the process. Totally proffessional service i would recommend to anyone

June 30, 2023
Unprompted review
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Rated 5 out of 5 stars

Always a great service at Seico

Always a great service at Seico. Jamie and Emily were very efficient whilst handing my case and were quick to respond to any queries I had. I felt in very good hands throughout. Would highly recommend.

May 11, 2023
Unprompted review
Rated 5 out of 5 stars

Would recommend

My partner and I were both looking to buy our first home and were recommended Seico mortgages by family who had used them before. I cannot recommend them enough to anyone else wanting to secure a mortgage. The replies were fast, everything was explained in good detail (great for first time buyers), we got the mortgage we needed for the home we wanted. We dealt with Jamie and Karly throughout who were both amazing.

May 16, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

We had a slightly unusual set of circumstances that most brokers couldn't help us with - trying to buy a property from abroad that we could move into when we moved back to the country. Matt was great at explaining our options and helping us navigate the process. Highly recommended for anyone in a similar situation.

April 26, 2023
Unprompted review

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