Placed an order and received confirmation, but it’s been over a week with no shipping update or order status. Tried calling their customer service line multiple times at different hours—no one ever pi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Not only did I recieve a text from a person letting me know that there is a delay. Also, the text was not automated, but I recieved a discount after purchase because the frames were not in stock at th... See more
I made a huge mistake ordering my sunglasses from Select Eyewear. I returned as organised within the given time frame. Response was satisfactory, however I paid $35 AUD to post them back to the US... See more
Somehow Alec managed to get the pair of glasses I ordered to me within 6 days, across three continents, with heavy flight restrictions during the war with Iran. Beautiful frames, came well packaged.
3.0
Average
28 reviews
Replied to 6% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
do not use this company
I placed an order with their compan,y and they did not give me the frame for one month, and I have to ask for a refund. They put a frame that they do not have on ther website
December 15, 2025
Unprompted review
Scam
Order a pair of glasses with extra cost for speedy shipping. I never received an order confirmation. Contacted them about not knowing ig my order was placed (the money was taken on my card). They never replied back. After writing about them on social media, they finally replied. They told me the glasses were out of stock and I needed to pick another pair (why didn't they contact me to tell me that? Why wasn't it written on the site?). I replied to them within an hour, they never replied to that email. Finally I asked for a refund, again on social media (they don't reply to emails). They said they would refund me. They never sent the refund. I had to dispute the charge with my bank.
December 1, 2025
Unprompted review
Ordered glasses online
Ordered glasses online, said to be delivered by the 17th. Decent price. By the 21st I still didn’t have them, called customer service and found out they were actually back ordered. Never once was notified it was not a stock item when purchasing. I cancelled the order and now have to find them elsewhere. Don’t waste your time with these people.
November 21, 2025
Unprompted review
I just received an empty box
I just received an empty box, no glasses inside.
Waited weeks and paid nearly £200 from the UK
September 22, 2025
Unprompted review
Perfect. Really.
Alec reached out for info needed to make sure my glasses would more precisely correct my vision. The selection of frames on the site is truly vast, & the prices are unbeatable. If you’re afraid to trust a website to fill your prescription, I get it. But my two pairs of “premium” brand glasses could not be more perfect, in every way. I’d reorder from these folks in a heartbeat!
July 20, 2025
Unprompted review
An excellent shopping experience
I recently purchased from Select Eyewear (June 2025) and had a fantastic experience. They were the only store I found online that had the glasses I wanted. Handling and shipping were lightning-fast, and the package was very carefully wrapped. Communication with Alec was excellent—he was always available, attentive, and an absolute pleasure to deal with.
June 6, 2025
Unprompted review
Great
Great. Exactly as described, fast well wrapped and secure delivery, can’t ask for anything else.
April 17, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.