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Ordered a saddle - too narrow and returned. Reordered a wider saddle and was supplied the incorrect product. Emailed continually for over a month; however, no one would ever reply.
Have now returned both saddles and continue to email almost daily.
Never experienced such poor customer service.
I bought the Selle Royal Adult Elastomer Gel Touring Saddle, Black (One Size) in July 2025, expecting a comfortable and durable product, as the brand is well-known for its quality. At first, the saddle felt great — the gel provided good comfort during rides, and the design was suitable for city commuting and longer tours.
However, to my surprise, the saddle completely broke just a few months later, even though I don’t ride very often. I only use my bike for short trips around town, so there’s no reason for it to have failed so quickly. Considering the price and Selle Royal’s reputation, I expected much better build quality.
It seems the internal structure isn’t as strong as it should be, which is quite disappointing for a product in this category. Now I’ll have to replace it much sooner than expected.
Summary:
✅ Comfortable at first
❌ Very poor durability
❌ Weak materials — broke after light use
❌ Not recommended if you’re looking for something that lasts
bought a SELLE ITALIA SUPERFLOW XLR saddle for 140 eur over 2 years ago and 9000 km. 80kg rider. Broken in 3 sections
Selle Italia asks me to contact the seller (bike discount)
Bike Discount offers no solutions. No reparation, no discount if I buy a new one. Nothing
I fully don't recommend this saddle. 9000 km it's what a pro should be doing in 4-6 months...
The metal frame of the saddle just broke while I was riding. It had never happened to me before with any other maker. It could have been very dangerous as it obviously caused a loss of balance. What's more I complained with the company and they did not even bother replying to my mail. i have been a client of selle italia for many years but will not repeat this mistake anymore.
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