Sendcloud Reviews 3,731

Great company, helps speed up our shipping process and has enabled our business to expand. Account manager Roni is very helpful.

I have been using sendcloud for around 3 years . This has been the best move when starting a small e commerce business. This made our experience so much easier. They have always been on hand especially my manager roni. Best decision I have ever made

Good and personal service!
Quick response when you have any questions!

Sendcloud has been a real asset for our shipping operations. The team is not only knowledgeable but also exceptionally friendly and always ready to assist.
It has saved us time, money, and headaches, allowing us to focus on growing our business.

With 5+ years experience in E-commerce and in the role of a marketing manager I can really say this company is one of the greatest partnerships we have experienced. Very good communication and ticket system to solve anything at a fast speed. Sendcloud is really elevating our business and making it very scalable. They are really thinking together with the business.

We decided to opt for Sendcloud over rivals because of the software on offer; returns portal, sleek tracking messages and a modern easy to use interface.
Whilst there have been a few issues and glitches along the way, Sendcloud are always quick to respond and keep us updated with the timeline to get the problem fixed.

Roni has been our account manager from set up. Her and the support team are very quick to respond and resolve any questions or problems we have. Send cloud itself has saved our company hours worth of time and has also given our customers more visibility on the status of their orders which is brilliant. Easy to use and supported by a fantastic hands on team! Big thank you to Roni and team :)

After shipping over 10.000 Parcels with Sendcloud Germany we found out that they give just access for 1 years shipping datas in history.
Mean we can´t give after this period evidence for VAT Intracommunitiy shipments to the VAT authorities. This will cost us endless crazy amount of VAT which we have to pay.
And in any court case where we need evidence that goods are delivered , after 1 year you are unable to show this.

For business use a absolute NO GO and competitors like Packlink or Jumingo show the datas after years still.
Sendcloud wake up, thats absolute no go for business use. Also your bills should show to which postcodes was shipped the goods. You should think that the users must have evidence in case of intra community shipments. Otherwise the system is not usable for business use.

Sendcloud has been a game-changer for The Sweetie Shoppie, which has been in operation for three years. Previously, we had the challenge of shipping our parcels through various courier companies with direct contracts. Dealing with these companies was often a hassle, from the near-impossible task of reaching customer service representatives to the complexities of filing claims for damaged or lost items.

Then came Sendcloud, and our shipping process took a remarkable turn for the better. Sendcloud offers exceptional one-on-one service, and their platform seamlessly integrates with our Shopify store. Their 'scan and go' feature streamlines the process of picking and packing orders, making it quick and simple. This integration allows us to effortlessly print shipping labels and keeps our customers updated with comprehensive tracking and live updates from the courier. What's more, Sendcloud enables us to send branded shipping emails with real-time updates to all our customers.

The standout feature for us is the top-notch customer service. The live chat feature within the Sendcloud app is a real time-saver, with a friendly team always ready to assist. You won't find yourself waiting for more than a minute to get the help you need. Any issues are swiftly resolved. Sendcloud also offers the advantage of securing special rates with certain couriers and the option to add your own contracted courier accounts, such as Royal Mail, to their platform. They can also provide insurance for parcels.

Additionally, Sendcloud provides a customisable return portal for customers who wish to make returns.

One of the key highlights is having an account manager at your disposal. They ensure you're well-informed about new features and provide assistance tailored to your business needs. They genuinely make an effort to understand your specific requirements and go the extra mile to simplify things.

In summary, Sendcloud is an app we wholeheartedly recommend to any company that prioritizes its customers. It's all about making life easier for sellers while delivering an exceptional service to customers. If you're not using Sendcloud, you're not shipping efficiently. As the saying goes, 'If you know, you know.'"

Very easy to use, lots of courier integrations & the rules allowed us to automate most of the shipping process which is great!

We've had a great experience with Sendcloud overall. Ben helped us with integration was amazing at going above and beyond liasing with our carriers.

We've been able to add a returns portal to our website with their help, and now return are so much easier and more convenient for our customers. I would recommend to anyone sending with multiple carriers, as having everything in one place really helps streamline the shipping process.

Sendcloud have not only saved us hours and hours each day in automation but £1000s in saved staff costs! All of the team will do everything they can to help you. Super easy to use portal and incredible integrations with own courier contracts (should you wish, or use their own actually great rates) makes this my top piece of software used in my business!

Twice the price for the same features (or even less). I'm a customer since 2020 and you just announced you are doubling the prices of the subscription and even offer less features. Who is taking this kind of bad decisions at your company? I'm so disappointed in your customer approach!

my amazon integration is not working, already waiting for 3 weeks for technical support but no solution is coming. Even after contacting the support service many times and providing the same information multiple times. Already had to waste a lot of time on this and they haven't provided any solution or proposal.

As a potential customer, we had a few basic questions to sort out before we could start a business cooperation, namely, entrusting our brand's reputation with Sendcloud. That's normal.

Unfortunately, most of our messages to Sendcloud's customer service have been ignored, by multiple agents, suggesting a bad company culture. By a stroke of luck, I was able to secure an onboard meeting, which was both rushed and impolite, not to say rude. Later messages have also been ignored.

It is Sendcloud that crossed themselves off our list immediately, with their bad service. At least I am glad that this showed before we got to entrust them.

Sendcloud is working ok until a shipment goes missing.
Then they blame their partners, use them as an excuse, take months before coming up with a final answer and blame in the end the amount of complaints for reacting so slow and taking so much time?!
So disappointed

We are an e-commerce business selling shoes online, worldwide. Sendcloud’s integration with the web shop is seamless. The website itself is the easiest to use (you don’t need any training to navigate complex software) and most flexible in its offering (you can use multiple logistics providers and all their various different options). It really works really well for us. So well, actually, that in most cases, we use SendCloud rather than our preferred and contracted logistics provider’s own web site which is just not “digitally native” - meaning, more complex and “clunky” to use.

Sendcloud support is a nightmare. Their AI chatbot is useless. They terminate the chat conversation if you don't reply within a few minutes but they take 45 min of your time and ask 3 questions (including what my email is and I'm logged in). They don't solve anything. I asked for a collection request 2 weeks ago and still nothing.

The Worst company on the planet , do not go near them , absolutely useless software combined with world's worst customer support team , who have no Idea how to do a basic job related to their own software , wastes hours of our worktime . an absolute nightmare

The company unfortunately is destroying itself. I guess they are breaking under there own success. Response times on the support desk are now over a month. After a month you get an initial / standard response, not the actual solution to your problems. When you call they promise you the world, but they don't deliver.

Instead of focusing on customer service they are focusing on squeezing more money out of the customers. Recent changes like, pay per label, but more annoying the not announced change that you can now only have a maximum of 10 shipping rules. Imagine waking up, logging in, and seeing all your shipments messed up just because Sendcloud is trying to make more money, again.

I cant believe how they are destroying this company. They respond to negative reviews, but they don't respond to your tickets, calls, e-mails.

The platform has a bunch of technical problems, and international addresses get converted completely from WooCommerce -> Sencloud. This means package gets lost all the time.

I don't think in my 30 years of being an entrepreneur I have been more disappointed with a company. It started so well, it ended so badly. Shame on you Sendcloud, shame on you.

Just have a look at the recent reviews of last 2 months, and you see the proof of my statements.