This review reads long, but it still manages to leave out several inconvenient facts. Let’s put them back.
Order #2370 was placed on 15th December. Our standard processing time is 3–4 working days, which is clearly mentioned on our website, order confirmation, and automated WhatsApp responses. Processing time is not delivery time, and repeating the distinction doesn’t change how logistics work.
December also included public holidays, followed by documented courier delays due to heavy fog, confirmed by official communication from Delhivery. We shared this update publicly via our Instagram stories so customers could stay informed. We process 90–100 orders daily, which makes it unrealistic to individually notify every customer about courier-side delays that affect entire regions.
Despite this, our team responded within business hours, shared tracking details, followed up with the dispatch hub, and even offered a refund if the parcel wasn’t dispatched by end of day. The parcel was dispatched, tracking became active, and the order was delivered. This is also acknowledged in the chat with a “Thanks 🙏” from the same customer.
Comparing a made-to-order streetwear brand to “60-minute delivery” services is entertaining, but not relevant. We are not a hyperlocal delivery app. and we don't claim to be.
We are an independent label producing, packing, and shipping physical garments.
Now to the product itself.
Fabric composition, GSM, sizing charts, mockups, and return policies are clearly disclosed before purchase. Mockups are used for clean design representation and are openly stated. Additionally, real product photos and customer-worn images are regularly posted on our social media, visible to anyone who checks beyond the product page.This isn’t hidden, buried, or sneaked in after checkout.
If mockups alone were enough to make something a “scam,” most global fashion brands would be out of business.
As for “vibrant vs dull,” prints don’t change in the box — but screen brightness, color profiles, filters, and display calibration absolutely do. A hoodie isn’t responsible for someone viewing it on a phone set to nuclear saturation.
On sizing:
The XXL ordered corresponds to a 50-inch chest, as per the size chart. Different brands use different size blocks. If XXL fits differently across brands, that does not make one brand incorrect — it’s exactly why size charts exist.
On returns:
We accept returns for defects or damage, which is clearly stated. We do not offer exchanges for preference-based dissatisfaction. Disliking a product after receiving it does not retroactively make disclosed policies deceptive.
Calling a brand a “borderline scam” after:
• receiving tracking updates
• acknowledging dispatch
• receiving the product
• and having all policies disclosed in advance
is not feedback. It’s frustration being reframed as accusation.
We currently have 190+ five-star reviews from verified customers on our website, many of whom are repeat buyers. One negative experience does not invalidate hundreds of successful ones, especially when documented timelines and communication are being selectively ignored.
👉🏻You’re entitled to not like the product.
👉🏻You’re not entitled to rewrite facts.
We stand by our transparency, our process, and our customers who understand how independent fashion brands operate.
— Team Senpaii
