Sense Aroma Reviews 

491
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast shipping, the secure packaging, and the exceptionally wide selection of beautiful items available on the online store. People also mention that the overall ordering process is extremely simple, and the purchased products consistently arrive in wonderful condition ready to be enjoyed. However, some people mentioned occasional issues regarding delivery delays or courier mishandling that caused unnecessary frustration when waiting for parcels. A small group of consumers also experienced minor product flaws, such as missing components, broken parts, or items arriving damaged during transit.

What people talk about most

Product

People report positive experiences with product, noting that items such as diffusers and lamps are of great... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders consistently arrive quickly... See more

Quality

Reviewers highlight positive aspects of quality, expressing general satisfaction with well-made and beautiful... See more

Order

Customers had positive experiences with order, highlighting the easy online process and fast delivery times.... See more

Service

Consumers find service to be positive and express appreciation for the efficient support. Reviewers note that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An amazing experience shopping with Sense Aroma. My items were shipped the very next day, were packaged beautifully and arrived the day after. I ordered two wax melt burners and they are fabulous. I c... See more

Rated 5 out of 5 stars

This is a lovely silicone night light, very cute. It’s a bright light colour with three levels of light, quite bright when on the top level. It arrived on time, well packaged & was kept informed of i... See more

Rated 5 out of 5 stars

I got my dargon fountain a few years ago now, and my water pump broke. I ordered another one, it was a very good price compare to others on the market, very quick delivery, and packed well when arrive... See more

Company replied

Rated 5 out of 5 stars

This is not the first time I have ordered from Sense Aroma and as always I love the oils and I purchased a new diffuser. It arrived before the estimated delivery time and well packed. The website is e... See more

Company replied


Company details

  1. Home Goods Store
  2. Aromatherapy Supply Store
  3. Decoration and Interior Design Store
  4. Gift Shop

Written by the company

The UK's Aromatherapy experts specialising in wellness and relaxation. We're on a mission to help the nation create soothing environments in their own homes with the help of a wide range of products from Ultrasonic Diffusers to Wax Burners and everything inbetween!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

491 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(491)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Speedy delivery …

My order arrived really quickly considering it was around Christmas time. It was packaged well as it was glass. Very happy with the service I received.

December 26, 2025
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Rated 5 out of 5 stars

Amazing experience shopping with Sense Aroma

An amazing experience shopping with Sense Aroma. My items were shipped the very next day, were packaged beautifully and arrived the day after. I ordered two wax melt burners and they are fabulous. I can 100% recommend this lovely company and will definitely be shopping with them again.

October 15, 2025

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