sensoryeducation.co.uk 

Everything went wrong. I would give - stars if possible. My order was fully paid for and they only delivered some of the order. They sent an email explaining out of stock and would refund. Have not. I started chargeback through credit card, they have now been sending threatening emails for full amount. TERRIBLE COMPANY DO NOT BUY FROM THEM

WARNING - Extremely disappointing experience
COMPANY.
In my experience, I paid for multiple items but received only one. They included a note saying the missing items would be refunded, but I have been waiting for months and still have not received my money back.
I have sent several emails and the issue has still not been properly resolved. I feel completely ignored and extremely disappointed with the service.
Please be very careful before ordering from this company. Based on my experience, I would not recommend them to anyone.
Absolutely unacceptable customer service. I would strongly advise people not to order from this company.

My order arrived smashed due to poor packing, followed instructions for a return, they then said I had to contact evri as they'd put the wrong postcode on my replacement order.
Evri obviously stated that I couldn't change the postcode as I wasn't the sender so I informed sensory education and haven't heard from them since even after I requested a refund.
Luckily the item wasn't very much money but that's far from the point!
Absolutely ridiculous company they are scammers

520208712910 Order number Order made and paid for on July 21st - have numerous emails telling me they are sorting this out -they still have not sorted this and they still have not provided an refund

Order placed March 2026. Paid over £270.00 upfront for children's table and chairs. Very similar story to other reviews. When query sent after goods did not arrive, I was told to be patient and it may take up to 6 weeks as they were made to order. Weeks and then months went by with several emails sent to them but none were reply to. Tried phoning but, after going through an automated system, I was only able to leave a message. It is now over 5 months since the order was placed. As with other reviewers, my only avenue for recompence is through my bank.
DO NOT USE THIS COMPANY!!

I would not have given 1 star, but there is no other option. We paid £714.99 for an item (after being chased via invoice).
The order was processed on 13th July and we still have not received it. Their customer service helpline is not answered and the same messaging service clicks in each time. Messages ate not returned.
The support desk email does not work and comes up bad request when you try to send any type of query.
This company should not be allowed to do this to schools and I literally do not know where to go from here

Placed an order on 20th July.. emailed after 3 weeks and was told the item takes four weeks. Again waited and nothing. I have been emailing since and received no replies. My order on shop has now changed and the price is showing for the item as £0 with a note saying no refund for this item. I paid £80
Dispute raised with my bank hoping I get it back

AVOIDDDDD!!!!!!!! They are scammers

It would be no stars if possible!
Contact via their customer support numerous occasions, no order showed up after 4 weeks, an emailed was received to say my order had been cancelled! No refund &no customer service contact still over a month after chasing!!
Avoid at all costs! Extremely disgusting customer service!
Will never use again

As a grandma to a hyperactive fidgety child. I ordered 4 inexpensive fidget toys total value £18.95. The first problem which may have been the delivery company, as I tracked the package it suddenly changed to pick up from delivery hub cancelled. I had to contact Evri to say parcel was wanted. It had been ordered on August 24th and was delivered on 26th August. Package was in perfect condition, but when opened only 3 of the 4 items ordered were inside, the Robot Pop tubes £2.99 were missing. There was no delivery note included neither was there a note advising an out of stock item. I emailed company notifying of missing item. There then came a number of emails, I had to wait 5-7 days before putting in a claim or it could be rejected. Company stated even if no note included a refund could be being processed. Today after much difficulty using their claim process I submitted their form and received 2 claim rejection emails, then an email stating they'd sent a gift card of £2.99 to use on my next purchases. Useless when I won't be buying from them again. I would like to know why I was rejected, I did not send photo as package was not damaged I opened the Jiffy bag and only 3 items in it. What would a phot prove? I am an honest elderly pensioner who objects to being cheated out of a refund

Slow delivery service and very poor customer service.
Item missing from delivery and company refuse to accept responsibility.
Would never deal with them again

Easy ordering, very quick delivery and the products were very good quality.

Great value for money. Nice to find trusted company.

Never recieved our item which was Xmas gift and never recieved a refund despite being promised one customer service is disappointing £300 down the drain

Very quick postage; child delighted with purchase.

The site has a good range of products at reasonable prices. Its easy to navigate and i found exactly what i needed for my child. Delivery was swift and was kept informed of despatch and delivery updates.

Placed a large order when I received it there were missing items and a hand written note listing them and saying refund. Other items in the order had also been replaced with similar items without prior notification. Received no communication or refund so raised a claim via their website. The claim status is showing as approved but have still received no refund or further response from them. I have chased several times via email and received no response.

Absolutely shocking service and wouldn't recommend, placed 2 orders and items missing out of both orders, no refunds either, one item was £99.99p for a cushty beanbag for a disabled child taken out of her disability money, disgusting!! Won't answer phone or email, and thought it was a decent company, I was so wrong !

I'm very happy with the selection of fidget and sensory toys on offer. Also the squidgems advent calendar looks fab - my kids are going to love it, what a great idea

Items missing with a sticky note saying refund... no communication or refund. Sent atleast 4 emails all ignored! Tried ringing phone off line...such a shame as did 2 big orders and now wish I hadn't. Communication awful unfortunately.

If I could give Zero stars, I would. Made an order on 5th August, paid for 'budget delivery - up to 5 days' and still not here. Have emailed countless times, standardised emails with the response on 11th August 'You selected Budget Delivery at £2.99. This service has an estimated delivery timeframe of 5–7 working days, with 1–2 working days allowed for processing before dispatch. Your order is currently still within this estimated delivery window.'

Have yet to have a response from an actual person since then. If you phone customer service, you speak to an AI receptionist. It is so frustrating.


All i wanted was another order sent out as My order was a birthday gift, but no way would it arrive on time (even if they actually sent it). Just feel like they have stole my money.