This mini automatic storm umbrella is really a different experience, it is almost as you were flying a kite, as the umbrella likes to move and "fly" according to the wind. Once you are use to it, it i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great umbrellas. We bought ours years ago and it is still working fine. Much better and cheaper than having to buy one every time the wind destroys it. We have used in during a lot of rains, and we... See more
Having bought and lost many Senz umbrellas, I'm always impressed with your great service and the quality of your umbrellas. One feature I would like to see added is the option to attach "If found, pl... See more
After a technical problem with an umbrella and then a postal mishap meaning the broken umbrella was returned to me in HK rather than delivered to Senz in Europe for repair, Ingrid from customer servic... See more
Company details
Written by the company
Senz° how it all began The senz° story started with 3 Dutch students who were completely fed up with umbrellas that kept having to be thrown away after being blown inside out. So they started a revolution.
senz° umbrellas
Written by the company
- Choose sustainable design
- Would you like to be able to enjoy going outdoors every day too, without worrying about the weather? Would you like to contribute towards a cleaner planet? Do you always want to be protected from rain, stormy weather and the sun? And do you love innovative, stylish and comfortable accessories that totally fit in with your lifestyle? If so, join the worldwide senz° community of people who choose sustainable design. Choose the original storm umbrella and enjoy all types of weather from now on!
Register your senz°
We will extend your warranty for an additional one year
All senz° products come with a two-year warranty as standard. If you register your senz° umbrella we will extend your warranty for an additional one year.
Contact info
Kroonstraat 9, 4879 AV, Etten-Leur, Netherlands
- care@senz.com
- www.senz.com
4.5
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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...under my Senz...
For me the best umbrella...easy to use, lovely shape and resistant.
December 26, 2024
I haven’t been able to test the…
I haven’t been able to test the umbrella yet due to the winter weather but be advised that you will be paying about 30% more than you thought after brokerage fees, duty , and taxes if you order this and have it shipped to Canada. I thought they would have shipped from a Canadian distributer.
December 8, 2024
Reply from senz° umbrellas
Hello Charles,
Thank you very much for your review and for sharing your experience.
We’re sorry to hear that it wasn’t clear to you that the senz° umbrella is shipped from the Netherlands. We understand how frustrating it can be to encounter unexpected charges such as VAT and customs fees in your home country.
While we do mention this during the ordering process, we realize it can sometimes be overlooked. Our apologies for any inconvenience this may have caused. We truly appreciate your feedback and will use it to further improve our communication.
Kind regards,
senz° umbrellas
Excellent support and service!
Excellent support and service!
Instead of sending an umbrella back and forth a quick and pragmatic solution: the replacement parts in an envelope and a link with video instructions.
Thanks again. Customer service at its very best.
December 18, 2024
Unprompted review
Excellent service
November 28, 2024
ontime delivery and a great product as…
ontime delivery and a great product as always!
November 24, 2024
Multi-purchase, long-term review
I’ve been buying Senz umbrellas because i’ve always hated the idea of throwing umbrellas away after they get damaged by the wind. But, after my 3rd one, I’m going to try another brand. It’s true that they are aerodynamic in the wind which helps to prevent damage. And, overall, they’re pretty good products. But, a couple of niggles have made me want to try something else. Namely, the velcro fasteners on the large umbrellas don’t fasten properly. I even had to sew my own bit of velcro on. Also, the button to collapse on the Senz Large has stopped working properly after a few years. Lastly, one of the arms broke on the Senz Large. Things they really need to fix. I may be back one day if they fix these issues.
December 8, 2024
Unprompted review
Reply from senz° umbrellas
Hello Andrew,
Thank you so much for your valuable feedback!
We truly appreciate your input and are happy to share that the points you mentioned have already been addressed. Of course, we’re continuously working to improve our senz° umbrellas, and feedback from our users plays a vital role in this process.
Just so you know, your senz° umbrella can still be repaired even if it’s out of warranty. If you’d prefer, we can send you the necessary parts so you can fix it yourself—this applies to your senz° large as well. By extending the life of your senz° and avoiding unnecessary waste, we’re contributing to sustainability together.
Kind regards,
The senz° team
Long term review.
Long term review. Massively overpriced. Poor rain converage, build quality suspect. A £10 umbrella from Sports Direct will keep you drier. Had mine for over a year. The plastic cap fell off. I emailed CS and they sent a new one and advised me to glue it with nail varnish (WTF!). Some white residue has settled on the fabric near the top. Store it next to the other umbrellas in the house so not sure what that is. The windproofing works as advertised, but if it's that windy an umbrella won't make a difference. Nice idea but ultimately a gimmick that sacrifices rain protection for unnecessary windproofing.
November 26, 2024
Unprompted review
Reply from senz° umbrellas
Thank you for sharing your experience with your senz° umbrella from 2021. We truly appreciate you taking the time to let us know both what you liked and where we can improve.
We’re sorry to hear about the challenges you faced, such as the cap coming off. While we’re glad our customer service team could assist with a replacement, we understand that the suggested fix may not have been ideal. Please know that we value your feedback and use it to continually improve our products and support.
Regarding your thoughts on the balance between windproofing and rain protection, our umbrellas are designed to perform under tough weather conditions, but we understand that individual preferences and needs can differ.
If you have any additional questions or if there’s anything more we can do to assist you, please don’t hesitate to reach out. We’re here to ensure the best possible experience for our customers.
Kind regards,
Senz° Customer Service Team
Awesome umbrellas
Awesome umbrellas! Well packaged and quick delivery (to Germany). I also had a good experience with the customer support (I had ordered the wrong size and they corrected it without any hassle).
October 20, 2024
Such a fast and responsive purchase
I bought this umbrella sleeve at the weekend, and then the item was shipped on Monday from the Netherlands. I magically received the package on Thursday in China! I can't believe the speed of the shipment of UPS, and the good was as fantastic as it should be. A truly wonderful experience!
October 12, 2024
These are just wonderful umbrellas
These are just wonderful umbrellas. This is the second one I bought (for my partner)- the design has improved slightly over the years, now even more excellent. We're hoping for rain and wind to try it out.
October 10, 2024
The shipping cost is to high.
October 9, 2024
Reply from senz° umbrellas
Hello William,
Thank you for your review, we are sorry to hear about the delay in your shipment. We are in contact with the forwarder, your package will be delivered in the next days. We will monitor and keep you updated by mail.
Kind regards,
customer care
senz° umbrellas
Great experience with Senz Umbrellas
Great experience with Senz Umbrellas. Good client service. They help really well to find solutions in case of a problem with the umbrella, after years of usage.
October 14, 2024
Unprompted review
Great umbrella and great response to…
Great umbrella and great response to questions!
September 26, 2024
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