Great products, support can be slow
Our company is very content with the services we are using and would definitely recommend them.
The only point where an improvement is necessary is the low-level support, which was not helpful for several mails and multiple days. I suppose this is true for many companies, but that is no reason to not criticize it.
However, as soon as our request was handled by the higher level support our problem was resolved very quickly and respectfully.
Reply from serverloft.de
Hello Felix,
thanks a lot for your nice review as well as your comment concerning our first level support. As we're continuously taking optimization steps, we'll have an eye on this to improve the support quality. We're very happy to receive a 4-star-rating though, which apparently means, that you are very satisfied with us in total. Thank you very much for your appreciated feedback!
All the best,
Your serverloft team