Sewingmachinediscount Reviews 

Absolutely awful customer service - they don't offer any help at all. I'd never buy anything from them as they obviously have no knowledge concerning their products at all and do nothing to entice people to buy. Sort out your awful customer service. We pay your wages!

This company sent my machines to Afghanistan! Eventually zo got them one damaged. Told me I had to pay tje teturn and in the end hung up on me twice.
They do not know the neaning of customer service. I would never buy from them again.

Bought Cooper Pro 6000 qc in 2012, never had any trouble at all with it, or with Coopers

I ordered a sewing machine and extension tables from this company, took over a month for my machine to arrive after having to contact them however I am still waiting for the extension table after 8 weeks plus. Have contacted them numerous times re my orrder and I keep being fobbed off by them saying that they sre waiting for it from Pfaff ( whivh I find very hard to beleive). Free gifts havnt arrived either but not to fussed about so told them this as well and low and behold I received an email stating that I had left my free gifts in my basket and I needed to finish my order but the cheeky so and sos want me to pay postage on them.(wont be happening) but still no mention of my extension table.
I am happy with my machine but wont be buying anything else from them and they are not going to get away with not giving me the extension table that was part of the deal

I bought a Janome 350e machine from them in January, which has not worked satisfactorily since I got it - i have had continual problems with the thread snapping despite following every single step. I wanted to return the machine - no response. I must have written 5 times to their email address - asking for some guidance - not one reply so far. Still the thread keeps snapping on the machine - even after a visit to John Lewis to check I was doing everything correctly, buying special thread,etc. I wish I had gone to them in the first place and never mind that they are more expensive, or at the very least read these reviews - the machine is one thing, their non existent after sales service is another.

Delay after delay promise after promise. Never received the Sewing machine and aftersales are a joke. Still trying to get my money back.

Please Please do not use this company. Seems they have to keep changing their name. Wish I had checked here before ordering.

AWEFUL
I have been trying to contact them since last 10 days with no success, Machine 7 months old now unable to use as developed a fault and unable to get hold of anyone to get this sorted out. they have closed my ticket with no response or help.
I will be contacting my credit card to reclaim the funds for the machine and also trading standards, I have also discovered they had appeared on BBC Watchdog for poor aftersales service after talking to others on forums I have found others who have had dealings with them and their shocking service and from what I have found it seems they trade under several names online through Borhamwood address. I would advise anyone to look elsewhere to purchase a sewing machine these people can not be trusted.

Be very careful if you deal with this company there customer service department is terrible, My wife ordered a sewing machine, the day before delivery they emailed to say machine ordered was no longer available but that they had sent a different model which would arrive tomorrow (too late to cancel) she only wanted the model ordered so she sent it back a week ago, we are still waiting for refund despite several emails and numerous unanswered phone calls.Very disappointed please think very carefully before ordering.

Ordered a machine and returned immediately for refund as agreed since the machine was not exactly what we needed. Had to phone several times after the package had been delivered to them to get the promised refund activated. Got an email saying that the refund had been processed and would be in the acount in a few days. When it appeared on the account it was another payment to them rather than a refund!!
Completely unauthorised debit on my account. Will be chasing via Mastercard. Totally fed up with the company.

Having read the reviews below, it seems that this company needs to think about it's customer service standard! When I purchased my machine off them in 2015, they seemed pretty good. A few details in getting my "free gift" sent out and I had to keep chasing, but other than that, pretty pleased with the price. I was offered the 15 year service, which, before reading these reviews, I wouldn't have paid for, I decided at the end of 2016 to buy. I didn't realise that I would need to keep my packaging...which I had got rid of a few months after having the machine. Silly me. Anyway, after trying to get through on the phone and a couple of emails which I've waited to have answered, I eventually got through to someone. I now wish I hadn't. He was so rude and sarcastic to me. I explained that I'd thrown away the packaging, and that I didn't think that it said on the website that the packaging was required for this service....which, upon checking it does say in smallish letters towards the bottom of the page. Easily missed??? I don't know, perhaps it is only me who didn't see it. OK, I admit, that was an oversight on my part and I wouldn't purchased this service if I'd realised. All it would have taken was a "I'm really sorry but you do need the packaging." said in a nice and helpful way. Having worked in customer services before, I would have been sacked if I'd spoken to the customer as he spoke to me. He said in the most sarcastic tone "I'd be delighted to give you a refund". Apparently the calls are recorded. I then was subjected to another diatribe when the Manager called me back! I fully admit, that no longer wishing to be treated in such an appalling manner, I hung up the phone. Whether or not the refund is given to me without the need for further contact with this vile company, remains to be seen. My advice, stay well clear.

Seems to be the same company as "Nationwide Sewing Machines"
I would hate to deal with them again, BUT, I did get a good price, but no receipt,emails, or returned calls!
The day my machine arrived the online price went up £60....!

Please be aware of the dreadful after sales services from this company. When I purchased my machine I was told that I would be eligible for a free service. It took months for this company to collect my machine for the service and when it was returned to me the needle threader was broken. Admittedly the operations manager I spoke to at the time was pleasant to me and the machine was repaired and returned. I tried to use the machine again but the bobbin holder twisted and locked and the machine is now completely useless. I tried to contact sewingmachinediscount.co.uk but after being put on hold for 10 mins then cut off, I phone again and asked for the operations director. When I was put through to him I was greeted with "what do you want", he was subsequently incredibly rude to me for allegedly pulling him out of a meeting and stated he thought I was phoning regarding someone in his office who had died. Really. So I guess this company is happy to take my money and indeed there was nothing wrong with my money when they took it. Shame I can't say the same about their machine.

VERY VERY bad experience do not trust....brought from sewing machine discount online....as im a beginner and hardly use the machine... it stopped working and it was due for a service called up...customer service who picked up was rude...transfered me to someone else....was told if I had the packaging which I replyed yes ..posted the repair and service form to thm after two week I called thy said someone will call but no one did...I have tried again a few times and I still get the same answer...I have given up.WASTE OF MONEY BEWARE DO NOT TRUST FAKE GARUNTEE

After having to contact them 4 times before I got a call back. I was told when I bought the machine when it's time to service it its picked up and delivered back . But when I called up first thing the guy asked was " do you have the box " I said no . He replied I had to send it and get it sent back myself but then my wife said she had the box . So I told the guy that I had the box he changed his tune and then said I needed the full packaging basically they didn't want to collect or deliver it knowing its inconvenient for the customer and they won't bother with the service either . DO NOT BUY FROM THIS COMPANY !

i had bought a Brother sewing machine from Coopers last year and was very pleased with the whole transaction so when I needed a new overlocker I did not hesitate to contact them again. I phoned fairly late in the evening and Jay Isow himself answered my call. I told him I was interested in a Brother overlocker that was advertised on their website with £35 off as it was a display model. Jay said it was as new and to his knowledge had not been sewn with so I ordered it there and then.

When the machine arrived I was not happy with the condition of it and sent an email saying that had I known the condition I would far rather have paid the extra £35 and had a new one. Within minutes I received a phone call from Jay apologising and explaining that he had not been there when it was packaged and sent to me. Jay insisted on sending me a brand new machine without any further charge and also told me to use the machine I had been sent until the new one arrived.

I could not have wished for a better response than the one I had from Jay. He was very kind and could not apologise enough. As I said to him, it's how a company treats it's customers when things go wrong that is a true reflection of good customer service, and I could not have asked for more. Many Thanks Jay.

My girlfriend wanted a sewing machine for her birthday. I literally had no idea what sewing machine to get her. She has never used one before, and was a complete beginner, and wanted to begin this new sewing hobby. I found this company on Google, and phoned for advise. The sales guy listened carefully to what I was after, and that it has to be an easy to use machine, and would be good enough to help my girlfriend progress as she learns more about sewing. As I didn't have a clue about machines, I went with what he advised. It arrived the next day at no extra charge! My girlfriend has been using it the past week and loves it! She had a few extra questions about the machine and how to use it, so she phoned this company, and they answered her with no problem at all - very friendly and patient. Thanks again! I definitely earned some boyfriend points from this purchase!

I have bought a sewing machine from this company before and had no hesitation in buying a second lighter weight machine from the same company because of the previous good experience. This time I phoned at about 5.15 on Tuesday afternoon and, as promised, I received it on Thursday by courier. The extra presser feet that I ordered at the same time arrived in the post on Thursday. I couldn't have asked for a better price, help from Jay or for the delivery speed. I am delighted with the sewing machine and the service received. A huge thank you for making it so easy.

I have owned a Singer machine for over 10 years and decided to treat myself to a new machine. I looked over the Internet on many different websites to find the perfect new machine. I found sewingmachinediscount and they had a telesales promotion. So I phoned and spoke to a someone called Jay. He guided me to buy a machine and asked me questions to narrow me down to the ideal machine for me, a Decor Pro. It arrived the next day, with the free gifts as promised. I could not ask for more! Will definitely be recommending this company to friends and family

I order my first sewing machine from sewingmachinediscount.co.uk (Cooper's) based purely on price, features, and the fact that someone (Jay) answered my questions about the machine at 10.30 on a Sunday night. Satisfied that the machine would do what I wanted and was suitable for a beginner, I placed my order 5 minutes later.

Whilst I was waiting for the machine, I decided to search online to see if I could find a pdf manual for the machine in the hopes of getting to know the basics. The machine I ordered was branded as 'Décor', which must be Cooper's own brand, because instead of finding the manual I was hoping for, I found lots of horror stories and a Watchdog appearance. To say I was worried at this point is an understatement.

The machine arrived on the Tuesday morning in perfect order, albeit minus the advertised £100 of freebies, so I shot off an email to ask about it. I didn't get a reply, but the freebies (a set of 24 threads & 3 pairs of scissors that look like they came from the pound shop even though they are on the website for £40) turned up the next day. The machine itself was only £100, so I'm not too worried by the cost (supposed or real) of the free gifts.

I played around with the machine for a couple of weeks before deciding the 4-step buttonhole feature wasn't for me, so I rang to ask about the 30 day exchange. You are supposed to ask for this in writing, and (I think) at the time of purchase, but I wanted to upgrade rather than return for refund, so they - well actually, Jay again) said it would be fine. He put the replacement machine through as a new order and told me to ring when it arrived to arrange collection & refund of the original one. Now, I know I probably shouldn't have agreed to this. I should really have insisted that they just take payment for the difference, but Jay seems to be quite the expert at talking fast and sweeping you along with what he says.

Anyway...

The replacement machine turned up on the day I was told (along with the freebies this time), and I absolutely love it (another 'Décor', but with far more bells and whistles).

I called as requested to arrange the rest of the deal and for the first time so far, the phone was answered by someone else (a female, so not any of the characters from the Watchdog report). I was beginning to think it was a one-man operation until then. I basically confirmed that I was happy with the new machine and would be returning the first one and was asked to send an email with details, which I did. The reply was from a third person who said they could pick it up on Friday and to let them know if that was ok. I said it was, and asked if I needed a returns code (because there is something on the website that says if you don't quote one, you won't get a refund). Once again, no reply. It got to Thursday, still no reply, so I rang again. The female who answered the phone told me which courier to expect, and gave me a code - one that didn't start with 'rt' like it said on the website. I printed out the various emails for reference and bundled up the machine, emails and freebies. DPD collected the machine on Friday, and I got delivery confirmation on the Monday.

10 days later, no further communication from Cooper's, and no sign of my refund. I sent an email and got a reply saying the matter would be passed to customer services who would be in touch. I've heard ducks fart under water before.
Another week, and still nothing. I rang and got a friendly female who was very apologetic. She said they were short staffed (probably true - they are advertising for staff at the time of writing), but that she would process the refund straight away. I was advised that it could take 10 days to appear in my account. 2 days after the call, the refund appeared.

In summary, I have a machine that I'm delighted with, and my refund for the original machine. It shouldn't have taken so long, and I shouldn't have had to dog them. The company's communication is lacking, but their products, prices (for the machines) and delivery speed are excellent. No one was rude, no one yelled, no one made any threats. I get the impression that they are trying hard to repair their damaged reputation.

Despite the poor communication, I would definitely use them again (and probably soon - they have a deal on an overlocker that is incredibly tempting!)

I purchased a SINGER HEAVY DUTY 4223 SEWING MACHINE from Cooper Sewing Machines and was surprised by how efficiently it was delivered. Following this purchase, I then purchased a pack of 30 accessories and was even more surprised when the box arrived the following day with a carrying case I had not expected. I have noted what has been written, and spoken of, with regard to this company, but I am justly convinced of its first-rate customer care.

Following last year's purchase, I have now purchased a Toyota 21 LUX (RS2000 series) sewing machine and it is perfect for what it is used for. I must congratulate Jay for his promptness in its delivery. I would recommend Cooper Sewing Machines.