Sézane Reviews 

Great product. Efficient team

My experience with the online store was really very good. At first, the shipping company had problems delivering my order, but Sezane's customer service was very helpful. After the package was returned to Sezane, they reshipped it and it arrived very quickly. The belt fits perfectly and is exactly as described online.

My first purchase and the TU scrunchie that was supposed to be included was not in the delivery. I did receive a $15.00 credit for my next purchase. What was more disappointing was that the blouse had an unusually over padding in the neck area. If I button the blouse from the back it will be very uncomfortable. Like I’m being choked. The blouse is beautiful but adding a thick padding all around the neck is a bad design. The purchase was a final sale so I cannot return it.

In dealing with a return and technical problem, I was given fast and efficient help by the customer service team. Would highly recommend Sezane.

Quality products, fast and reliable delivery, amazing and prompt customer support, plus easy return process. I always have very pleasant experiences. Love Sezane!

Super nice, quick response and immediate solution of the problem. Very great experience

I have been buying clothes from Sezane since almost 5 years because they have pretty, high quality materials that are also quite unique. But also because the customer service is always very responsive, friendly and super helpful. During the past 5 years I only had 1 issue with a shipment and the Sezane team solved it very quickly and nicely. So I am not lying when I tell people that Sezane is my number 1 favorite store! Thank you

Although prices are a little high the quality is amazing!! Everything I purchased fits beautifully and it makes me feel confident!!

I choose Sézane for its high-quality products, especially the use of natural fabrics. I also appreciate the thoughtful design and the attention Sézane puts into every piece.

The assistant asked for images of the problem reported and once received she immediately advised of my options and how each would operate . She was fast efficient and friendly

Sezane’s deliveries are very slow and reimbursement to my credit card even slower.
Sézane is quick to respond to queries but in my situation, my query was caused by Sézane not being thorough. I love Sézane clothing but find the online deliveries and reimbursement difficult !

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Beautiful brand, superb quality and easy to refund and to communicatie.

They have the slowest order prep I’ve ever known for what is a pricy online shop. They advise 5-6 working days delivery but my last two orders have taken twice as long as that just to get the order prepped to be passed to Royal Mail. I’m not bothering again.

My experience with Sezane is interesting and productive. I like the information the company provided about the material use and where it’s made.

Superb quality, designs to die for! Add to these the extra speedy delivery - I ordered Thursday 29/1 and I received today 3/2- at a lovely package with a complimentary gift 🎁! This is not the first time I shop Sezane - I actually bought my wedding dress from them- and it is definitely not the last time I will choose them. For all the above reasons 🥰 And I have to add that they guide you excellent with the sizing. If a product runs large or small they will note it and guide you to buy smaller or bigger size than usual accordingly. LOVE SEZANE!

You claim that you have replied and taken action, but that is simply not true. I have sent multiple emails over the past week, and I have received no meaningful response or resolution. Nothing has been done, and my refund is still outstanding.

Please do not state that this matter has been handled when it clearly has not. Continuing to ignore my messages while suggesting otherwise is misleading and unacceptable. I have been more than patient, and this situation is now beyond frustrating.

I have done everything required on my end. The return was made using your prepaid label, and any issue beyond that point is not my responsibility. At this stage, the lack of action and communication reflects very poorly on your customer service.

I expect a proper response and confirmation of next steps immediately. If this continues to be ignored, I will proceed with further escalation.

Really disappointing experience with Sézane.

I returned my full order using Sézane’s prepaid return label, but my refund has still not been processed. Despite the return being tracked, I’m being told the items were not received after a warehouse investigation.

Customer service has been slow and unhelpful, and I’ve been left chasing for weeks for a refund that should have been straightforward. This has been frustrating and time-consuming, and not what I’d expect from a brand like this.

Best clothing brand
Thanks
Aida Semaan