Mostly very helpful costumer service. Ashame there are sometimes faulty items when buying from archives or stock mistakes on new and archive stock, and the order is withdrawn.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I generally love Sezane clothes and have been happy with almost everything I have bought; returns only made where I just did not need what I'd ordered and couldn't justify it, as per my order la... See more
Company replied
I had an issue with a package (carrier problem, not Sézane’s fault). Emily from customer service helped me sort it out and made the process really straightforward. She explained what would happen, r... See more
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Top-notch experience. Never bought anything from this brand before, and today my first order arrived. Two bedside lamps and a pair of earrings. Excellent quality, UK plug adapters included (French bra... See more
Company replied
Company details
About Sézane
Written by the company
For the past ten years, I have had the immense pleasure of writing the story of Sézane by your side. A story that places quality, creativity and service and the heart of everything.
Contact us
Contact info
115 rue du Bac, 75007, Paris, France
- www.sezane.com
4.1
Great
6K reviews
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Love this shop
Love this shop, overseas deliveries arrive in no time, garments are packed perfectly!
April 5, 2026
Unprompted review
Reply from Sézane
Hello Sara,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Reply from Sézane
Hello Jingwei,
We are delighted to learn that our team was able to provide you with a solution :)
Please don’t hesitate to reach out if you have any other questions.
Have a great day,
The Sézane Team
Bring back old Sézane
I have been shopping with this brand for over 11 years. Half my wardrobe is Sézane or vintage J.Crew. Something happened to Sézane after venture capital took over 3 years ago. The quality has gone downhill rapidly. The clothes are too long, too short or too tight. Very few silk skirts or dresses. The prices are going up but the quality control is lacking. Hope they realize that their loyal customers are not returning and Morgan or whoever owns it goes back to their roots.
December 23, 2025
Unprompted review
Reply from Sézane
Hello Chrystal,
Thank you for taking the time to share your feelings with us, which we take into consideration.
Have a lovely day.
The Sézane team
Amazing experience!
Amazing experience!
My gift card had expired before I had the chance to use it, but the customer support team responded right away and kindly extended it for me. I truly appreciated how helpful and understanding they were.
The whole experience made me feel valued as a customer. Their clothing is also absolutely beautiful — I can’t wait to place my first order!
Definitely recommend!
March 28, 2026
Reply from Sézane
Hello,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
atrocious returns service
They sent the wrong item and their returns communication is unhelpful and dismissive. They don’t supply customers with the necessary information to facilitate a return. No return label, no detailed information on return delivery steps. They’re the ones who sent the wrong item but I—the customer—have to chase them to fix something they did wrong? Make it make sense. Fix this, Sezane!
March 28, 2026
Unprompted review
Reply from Sézane
Hello Alison,
We apologize for the mistake in your order and the unsatisfactory return experience.
Our team has gotten back to you with a solution.
We remain available if you need any further help.
Have a good day,
The Sézane team
Customer friendly - excellent goods
I loved the products and the communication with the team. I was disappointed with the preparation time and delivery
March 24, 2026
Reply from Sézane
Hello,
We are sorry for this delay in the preparation and delivery of your order.
Our team got back to you by email, and we remain available if needed.
Have a lovely day,
The Sézane team,
fabulous product
fabulous product, great value and excellent customer service strongly recommend
March 23, 2026
Reply from Sézane
Hello Christopher,
Thank you for your warm feedback.
We are delighted to read that you like our pieces and that our team met your expectations.
We look forward to see you again.
Have a lovely day,
The Sézane Team
Amazing Customer Service from Elisabeth
Elisabeth was very attentive and supportive in helping me with my delivery issue. She handled everything with care and professionalism, and I’m grateful for her assistance throughout the process.
March 17, 2026
Reply from Sézane
Hello Una,
We are delighted to learn that our team was able to provide you with a solution.
We will pass on your feedback to Elisabeth ✨
Please don’t hesitate to reach out if you have any other questions.
Have a great day,
The Sézane Team
Disappointing Quality and Service
After one wear, two strands came loose on the Gaspard cardigan – a birthday gift. When I contacted customer service, I was told this was due to 'external factors' and then that snags are caused by 'minor snags.' No exchange, no store credit, no resolution. I always thought they made quality pieces built to last — this has made me think twice.
March 24, 2026
Unprompted review
Reply from Sézane
Hello Sofia,
We are truly sorry to hear that your Gaspard cardigan has loose strands.
Our team has just reached out via email to provide you with a suitable solution.
We hope to hear from you soon.
Have a lovely day,
The Sézane Team
I received a damaged product and after…
I received a damaged product and after submitting the photo they requested, I never heard back about how to return the product.
March 13, 2026
Unprompted review
Reply from Sézane
Hello Michelle,
We are sincerely sorry to hear that your cardholder arrived damaged.
It should have happened; the Atelier takes infinite care in preparing your orders, and always with a lot of love.
Our team has just reached out to you and has offered a solution to ensure you don't feel dissatisfied.
See you soon,
The Sézane team
Very nice clothes und earings ☺️
Very nice clothes und earings ☺️
The custom support is very friendly und uncomplicated.
March 20, 2026
Reply from Sézane
Hello,
Many thanks for your feedback.
We are delighted to hear that you like our collections, and we are pleased to have been able to help you.
Have a great day,
The Sézane Team
Exceptional customer service
I've been shopping from Sézane for a long time and would rate the brand highly in many aspects. They offer high quality products with beautiful aesthetic at an affordable price point, and they have exceptional customer service.
As part of my recent purchase, I had a mix up with my order and when I contacted the customer service team, they responded within an hour with a practical solution.
Over the years, I recommended Sézane to many of my friends and will continue to do so!
March 18, 2026
Reply from Sézane
Hello Charl Mason,
We are delighted to learn that our team was able to provide you with a solution regarding the mix-up issue with your order.
Please don’t hesitate to reach out if you have any other questions.
Have a great day,
The Sézane Team
I love Sézane
I love Sézane. It’s one of my favorite online shops. They have the cutest items and the quality is great. The customer service is always helpful and quick with solutions. I think I will always be coming back.
March 18, 2026
Reply from Sézane
Hello Aarika,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Reply from Sézane
Hello Anthony,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
ICONIC
The best team of designers, customer care and logistic! The style is ICONIC and I look forward to new collections! Grazie ❤️
March 16, 2026
Reply from Sézane
Hello Francesca,
Many thanks for your lovely feedback.
We are delighted that you appreciate our collections, as well as our Teams, and that you look forward to our newest collections :)
Wishing you a great day,
The Sézane Team ✨
Reply from Sézane
Hello Isabella,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Reply from Sézane
Hello Zuzik,
Thank you very much for your feedback, that we will be sure to share with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team ✨
everything fine
March 13, 2026
Reply from Sézane
Hello Cecile,
Thank you very much for your feedback.
We will be sure to share it with our team.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Parisian chic with wonderful customer service
Sézane’s designs are the perfect mix of Parisian chic, fresh, modern and timeless pieces. The fabrics and craftsmanship are beautiful, and the brand really delivers on style and quality. Honestly, it’s a great brand to invest in when building your wardrobe.
My experience with customer service has also always been great. No matter the situation, they respond quickly, are kind and helpful, and always find a solution.
My only small complaint is that lately the brand seems to be releasing too many collections, which makes it feel like it’s moving a bit away from its original slow-fashion spirit.
March 13, 2026
Reply from Sézane
Hello,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
I have A Brand I Always Enjoy been very satisfied with…
I have always been very satisfied with the quality and creativity of your designs. Your collections bring a refreshing touch to the fashion scene, and I really appreciate the beautiful variety of products you offer. It’s easy to find something for different tastes and age groups.
I would also like to compliment your customer service team. They are always helpful, quick to respond, and willing to assist whenever needed.
Overall, I can only recommend your brand and I look forward to your new collections.
March 13, 2026
Reply from Sézane
Hello Maja,
Thank you very much for your kind words on our collections!
We are also delighted that our Customer Service team is meeting your expectations.
Please don’t hesitate to reach out if you have any other questions.
Have a great day,
The Sézane Team
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