Great customer service!
I had purchased a ring before Black Friday at $85 and then a few days later I get an email saying the website is 50% off. So I go to see if I can return the ring. I’m able to so I planned on returning the ring once I received it. So I started a new order with the same ring and since the ring was half off I added another item which was a jewelry tray. My total was only about $56.50 for a $85 ring and a $24 jewelry tray! What a deal! Then Lilac responded with an email saying they can just refund my money for the first order $76.50 and charge me for my second order $56.50. Instead of having to return my first ring they let me keep it and would just send the tray on its own! They responded within a few hours and saved me some money. So I am happy. I know my girlfriend will love her gifts!

