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Shade Station Reviews 

32,559
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 5,854 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable prices, the impressively wide range of eyewear styles available on the website, and the exceptionally fast shipping times. Many happy buyers note that products always arrive securely packaged, in immaculate condition, and exactly as described on the online store. However, some people mentioned experiencing frustrating delivery delays or facing prolonged waiting times when ordering their custom prescription lenses. A few consumers also encountered minor issues with items arriving damaged or found the return process challenging to navigate properly. Some reviewers noted that getting proper support or resolution for these complications took longer than expected.

What people talk about most

Product

Consumers find product to be positive, highlighting high quality, great pricing, and fast delivery times.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping times... See more

Price

Users describe satisfaction and appreciation for the competitive price options available. Reviewers... See more

Service

Clients share positive opinions on service, highlighting fast delivery and easy ordering. Consumers... See more

Quality

Reviewers mention positive feedback about quality, expressing immense satisfaction with their purchases.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would definitely recommend and buy again. Good selection, fair prices. Easy to find exactly what I was looking for. Arrived within stated SLA, well packaged. Only issue was delivery company (Royal M... See more

Company replied

Rated 5 out of 5 stars

Very pleased with my purchase, kept updated on status & sunglasses arrived well packaged & in protective case with lens cloth on date stated. Delivered by Royal mail tracked delivery. would definate... See more

Company replied

Rated 5 out of 5 stars

Ordered my new Versace glasses on the evening of the 22nd of August 2026 & they were here by 11.30am on Sunday the 23rd August. Well packaged and order exactly right…1st class service from this compa... See more

Company replied

Rated 5 out of 5 stars

I had some questions before I placed my order , re sizes & who the Delivery Company would be , as I’ve had nightmares with order that NEVER delivered by EVRI …. I was connected with a super helpful la... See more

Company replied


Company details

  1. Glasses Store
  2. Optician
  3. Sunglasses Store

About Shade Station

Written by the company

Founded in 2000, Shade Station is the UK’s Largest Independent Online Retailer of Luxury Eyewear.

Shop Glasses
Shop Sunglasses

About Shade Station

With several next day delivery options available, you can order today and receive your eyewear tomorrow, including prescription glasses and sunglasses, thanks to our on-site Optical Lab and in-house Dispensing Optician. Our unmatched online selection features over 100 of the world’s leading brands, from luxury names like Gucci, Saint Laurent, Prada, DITA and Valentino to timeless favourites such as Ray-Ban, Oakley, Tom Ford, Carrera and Police. With such a wide range, you’re sure to find exactly what you’re looking for.

To make shopping even easier, we offer a variety of secure payment options, including all major credit and debit cards, PayPal, Klarna and Clearpay, giving you the flexibility to pay in the way that suits you best. Whether you prefer to pay in full or spread the cost, checkout is fast, simple and completely secure.

Trusted Expert Knowledge

Written by the company

When you buy from Shade Station, you are not just choosing eyewear. You are choosing quality, authenticity and confidence from an established retailer trusted by hundreds of thousands of customers since 2000. Our commitment to service goes beyond the basics. Every order is handled by trained specialists, supported by our in-house Dispensing Optician and Optical Lab Technicians.

Official Authorised Retailer

Authenticity Guaranteed

Shade Station is an official authorised retailer that is trusted by the world’s leading eyewear brands, and you can be certain that every product you purchase from Shade Station is genuine, and sourced directly from the official supplier. This means you receive the same quality, packaging and authenticity as you would when buying directly from the brand itself, along with the confidence that your eyewear has been sourced through approved distribution channels. Our long standing relationships with brands, plus manufacturer product warranties ensure complete peace of mind with every order.

Why this matters when buying designer eyewear:

- Guaranteed genuine products with no risk of counterfeits.

- Full manufacturer warranty and aftersales support.

- Correct, current branded packaging and accessories.

- Accurate model numbers, markings and serial identification.

- Confidence that your eyewear meets strict quality standards.

Shade Station is a trading name of Blue Green Ltd.


Contact info

4.8

Excellent

TrustScore 5 out of 5

33K reviews

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4.8

All reviews

(32,559)

5,731 reviews in the last 12 months

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Rated 4 out of 5 stars

Great product slightly delayed but…

Great product slightly delayed but would buy from again

August 14, 2026
Shade Station logo

Reply from Shade Station

Hi Yuvaraj,

We're happy to hear you are happy with your glasses! One of our customer service team will look into your feedback regarding any delays and be back in touch to follow up on this.

It really does mean a lot to hear that you would order with us again in the future.

Thank you again!

Best regards

Shade Station

Rated 5 out of 5 stars

The easiest and by far simplest website…

The easiest and by far simplest website for glasses and sunglasses. So reasonable too and so much choice!

July 31, 2026
Shade Station logo

Reply from Shade Station

Hi there,

We're so pleased you found our website easy to use and appreciated the wide selection and reasonable prices.

Thank you for your positive feedback!

Best regards

Shade Station

Rated 5 out of 5 stars

Easy order and fast delivery

From time of order to delivery was minimal. Glasses safely delivered via royal mail. Whilst the glasses were protected by a hard case the box was a bit dented on arrival. Great service from team . Thank you 😊

August 14, 2026
Shade Station logo

Reply from Shade Station

Hi Toni,

We're so pleased to hear that your order arrived quickly and that your glasses were safely delivered!

We appreciate your understanding regarding the dented box and one of our customer service team will be in touch just to check in on this.

Thank you again for taking the time to leave feedback on your positive experience with us!

Best regards

Shade Station

Rated 5 out of 5 stars

Prompt service

Excellence service, very easy to view and complete my order. Kept in touch with progress and delivery. Could not fault this company. Would definitely recommend.

August 14, 2026
Shade Station logo

Reply from Shade Station

Hi Ms Julia,

We're so pleased to hear you found our service excellent and the ordering process easy. It's great to know you were kept informed about your order's progress and delivery.

Thank you for your kind recommendation!

Best regards

Shade Station

Rated 5 out of 5 stars

Great glasses love them

Great glasses love them

August 14, 2026
Shade Station logo

Reply from Shade Station

Hi there,

Thank you for your wonderful feedback! We are so happy to hear that you love your new glasses. We appreciate you sharing your experience with us!

Best regards

Shade Station

Rated 5 out of 5 stars

Now my go to place for Varifocal sunglasses

Bought a pair of glasses which Specsavers messed around with for 2 weeks before letting me know they couldn't add varifocal reaction lenses - spoke to Shade Station who managed to put in thinner Zeiss varifocal lenses that react faster, cheaper than specsavers. My sunglasses look amazing and are clearer and sharper than my current specsavers!
Where I had to chase specsavers for feedback these guys, especially Aadil, were in constant communication without pressure so I always felt in control.

July 18, 2026
Shade Station logo

Reply from Shade Station

Hi Junior,

We are so pleased to hear about your excellent experience with us, especially after the difficulties you faced elsewhere.

It's wonderful that we could provide the perfect varifocal lenses for your sunglasses, offering both great quality and value. We truly appreciate your kind words about our communication and service which we will ensure is passed onto Aadil!

Thank you so much again!

Best regards

Shade Station

Rated 5 out of 5 stars

Really good shades at a good price

Really good shades at a good price. Fast service. Would buy again. Highly recommend.

August 14, 2026
Shade Station logo

Reply from Shade Station

Hi Alyson,

We're so pleased to hear you're happy with your shades and the quick service. It's great to know you'd buy from us again and highly recommend us!

Best regards

Shade Station

Rated 5 out of 5 stars

great service

great service, all worked very well

August 13, 2026
Shade Station logo

Reply from Shade Station

Hi Andrew,

We appreciate your positive feedback! We're so glad to hear that you found our service great and that everything worked very well for you.

Thank you again for taking the time to leave a review!

Best regards

Shade Station

Rated 5 out of 5 stars

Trusted & Excellent Seller of Sunglasses

What a great company! Bought my 4th pair of Ray-Bans from them this week. As usual, they arrived quickly and were a great price. Definitely authentic Ray-Bans.

That's myself and the kids all sorted for holidays and the rest of the Summer.

August 14, 2026
Shade Station logo

Reply from Shade Station

Hi there,

It's wonderful to hear you're so pleased with your latest purchase of Ray-Bans! We're glad they arrived quickly and that you found them to be a great price.

We hope you all have a lovely time on holiday and enjoy the rest of the summer!

Best regards

Shade Station

Rated 5 out of 5 stars

Amazing Service & Great Glasses

I recently purchased the Ray-Ban Wayfarer from Shade station, and I couldn’t be happier with my experience! The glasses are fantastic, but what really stood out was the amazing customer service. The team was friendly, helpful, and made the whole experience smooth and enjoyable. Highly recommend Shade station!

July 28, 2026
Shade Station logo

Reply from Shade Station

Hi Maham,

We are so pleased to hear you are happy with your new Ray-Ban Wayfarer glasses!

It's wonderful that our team provided such friendly and helpful customer service throughout your whole experience with us. We appreciate your high recommendation!

Best regards

Shade Station

Rated 5 out of 5 stars

Excellent and easy ordering

Excellent and easy ordering, quick delivery as promised with a great price to boot.

July 31, 2026
Shade Station logo

Reply from Shade Station

Hi Robert,

We're so pleased you found the ordering process easy and that you were happy with our quick delivery and great price.

Thank you for your wonderful feedback!

Best regards

Shade Station

Rated 5 out of 5 stars

The sunglasses arrived promptly with…

The sunglasses arrived promptly with good packaging. They were as expected from the picture on the web site.

August 5, 2026
Shade Station logo

Reply from Shade Station

Hi there,

We're so glad to hear your sunglasses arrived promptly and were well-packaged. It's wonderful to know they met your expectations and looked just as they did online!

Thank you again!

Best regards

Shade Station

Rated 5 out of 5 stars

I had great experience- bought…

I had great experience- bought beautiful YSL glasses which arrived quickly and exactly as described, definitely would use again

July 27, 2026
Shade Station logo

Reply from Shade Station

Hi Vitalija,

We're so pleased to hear you had a great experience with us and that your beautiful YSL glasses arrived quickly and exactly as described.

We appreciate your kind words and look forward to hopefully assisting you again in the future!

Best regards

Shade Station

Rated 5 out of 5 stars

Great selection of quality products at…

Great selection of quality products at great prices….backed up by great customer service

August 14, 2026
Shade Station logo

Reply from Shade Station

Hi Mark,

Thank you for your wonderful feedback! We're so pleased to hear you're happy with our product selection, pricing, and customer service.

Best regards

Shade Station

Rated 5 out of 5 stars

Great very good

Great very good

July 31, 2026
Shade Station logo

Reply from Shade Station

Hi Fahad,

We really appreciate you taking the time to leave a review!

We're very pleased to hear you had a positive experience with us. Thank you again!

Best Regards,

Shade Station

Rated 5 out of 5 stars

Great service fast and very…

Great service fast and very affordable thank you both pairs are marvellous

August 14, 2026
Shade Station logo

Reply from Shade Station

Hi James,

We are so pleased to hear you received great service and found our products to be both fast and affordable.

Thank you for your wonderful feedback!

Best regards

Shade Station

Rated 5 out of 5 stars

The Oakley prescription glasses are…

The Oakley prescription glasses are excellent and way way much cheaper than high street opticians

Service and delivery also very good

Would buy again

August 14, 2026
Shade Station logo

Reply from Shade Station

Hi Gordon,

We're so pleased to hear you're happy with your Oakley prescription glasses and found them to be excellent value. It's also great that our service and delivery met your expectations.

Thank you again!

Best regards

Shade Station

Rated 1 out of 5 stars

Order never arrived

Order never arrived! Terrible customer service.

August 20, 2026
Unprompted review
Shade Station logo

Reply from Shade Station

Thank you for taking the time to share your feedback. We’re sorry to hear your order hasn’t arrived and that you’ve been disappointed with the service. This is being looked into by our customer service manager and Royal Mail directly, as can be seen in the email correspondence.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Hassle free service with money back…

Hassle free service with money back guarantee!… great selection available and at VERY competitive prices!

August 13, 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave such a positive review. It’s great to hear you found the service hassle free and that you were happy with the choice and pricing. We really appreciate your feedback.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Has described great comunication 5⭐️…

Has described great comunication 5⭐️ quick delivery

August 13, 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. It’s great to hear you were happy with the communication and that your order arrived quickly. We really appreciate the feedback.

Best Regards,

Shade Station

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