I have been trying to return this dress due to it taking 2 months to deliver and very poor quality. I have been ignored multiple times to get returns policy and still had no reply. SCAM, do not use!!!... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bad customer service with no reply to various constant forms of contact .only did when advised been in contact with trading standards. Refuse to refund postage paid although sent screenshot from tra... See more
Company replied
I ordered a gym set for my daughter, because it was taking a little longer to be delivered I emailed to ask where it was (my fault, I didn’t read the expected delivery time) I was instantly replied... See more
Company replied
Fabulous service My daughter had fallen in love with the natural fur short padka but the website was down. I sent an email to ask when the site would be relaunched and had the most wonderful customer... See more
Company replied
Company details
- Women's Clothing Store
- Activewear Store
- Fashion Accessories Store
- Sportswear Store
- Sunglasses Store
- Swimwear Store
Written by the company
We are a mother and daughter duo based in the East End of London. The concept of Shaksboutique came to life as my daughter (Shakira) has an eye for fashion and experience in the modelling industry, whilst my (Alexandra’s) nurturing traits as well as interest and passion to encourage my children, in order for them to fulfil their dreams, created this beautiful business. Together we are a tag team supplying women of all ages with the latest fashion and trends, whether it be clothes or accessories, we aim to promote confidence, enhance outer beauty and provide comfortability, we have something for everyone.
Contact info
61 Bridge Street, HR5 3DJ, Kington, United Kingdom
- 07716 637685
- info@shaksboutique.co.uk
- www.shaksboutique.co.uk
3.2
Average
265 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAMMMMMM
I have been trying to return this dress due to it taking 2 months to deliver and very poor quality. I have been ignored multiple times to get returns policy and still had no reply. SCAM, do not use!!!!
August 13, 2025
Unprompted review
Advertisement
I still have not received the bag sent…
I still have not received the bag sent two emails and my daughter in law contacted you through face book, it had been sent to the wrong address you promised to send another one o if a week ago still nothing it's been nearly a month now disgusting service.
May 24, 2025
Very very long delivery
I would not purchase from them again. It took them long time to process and dispatch the parcel. I can not comment on the quantity as I still haven’t received the dress although I have ordered it a month and a half ago.
May 16, 2025
Quality and return process very poor
April 27, 2025
Reply from Shaksboutique
Hi Malcolm,
Thanks so much for taking the time to leave us a 4 star review! Your feedback is very much appreciated in order to continue improving our service. Glad you were satisfied with the dressing gown.
Have a blessed day - Annie@shaksboutique x
Advertisement
I haven’t received it
I haven’t received it and no one is answering me. I need this dress this week. They are ignoring my messages.
UPDATE: Answered after my trust pilot review saying they had emailed me back on the 14/2. Which didn’t happen as I didn’t email them with concerns until the 18/02. So a total lie.
February 12, 2025
DO NOT BUY FROM THIS BRAND - FRAUDULENT
The quality of their products are appalling. Customer service and communication is atrocious. When I requested a return for my clearly shipped from china, pimp looking long-line fur jacket, the owner of the brand blocked my email and another email I tried messaging them on. Clearly fraudulent and a money hungry brand.
December 31, 2024
Placed an order
Placed an order. Charged me twice. Sent an email to - info @ shaksboutique.co.uk - but the email bounced saying it does not exist. I am afraid this is a scam and my money is lost X 2.
January 10, 2025
Unprompted review
The quality is not okay for the price
The quality is not okay for the price. Looks cheaper could be £50 not £160+
December 20, 2024
Advertisement
Reply from Shaksboutique
Hi Mark,
Thank you so much for taking the time to leave us a 5 star review. We are so glad to hear you loved the customer service with SB! We hope to see you again in the near future.
Best Wishes!
Fr Annie@shaksboutique x
Reply from Shaksboutique
Hey Mike,
Thank you so much for taking the time to leave us a 5 star review. We are so glad to hear you loved the customer service with SB! The Faux Raccoon Fur Coat is one of our faves...so a very good choice!
Stay Blessed! - Fr. Annie@shaksboutique x
Absolutely perfect dress
Absolutely perfect dress! The quality exceeded all my expectations, and it looks stunning. The service was equally impressive—I requested delivery in time for my birthday, and it arrived right on schedule. Couldn’t be happier! Highly recommend!
December 10, 2024
Unprompted review
Reply from Shaksboutique
Hi Mariia,
Thank you so much for your lovely 5 star review. We’re so glad to hear you loved your Bandage Bodycon dress! Please make sure to keep an eye on our website for more gorgeous styles, as we add some new drops daily!
Best Wishes,
Fr. The Shaksboutique Team
Croc bag
Great product delay on delivery no fault of this company bur amazing customer service to rectify this problem
October 2, 2024
Unprompted review
Reply from Shaksboutique
Hi Lorna,
Thank you so much for taking the time to leave us a 5 star review. We apologise for the delay in delivery from the courier, however, we’re so glad to hear you loved the customer service with SB! Make sure to keep an eye on our website as we drop more new styles and bags each week - Fr Team SB x
Advertisement
Reply from Shaksboutique
Hey Shelley,
We appreciate your 5 star review and are so glad to hear you are happy with your Co-ord Set and Bag.
Kind Regards,
Annie@shaksboutique x
Rubber platform sliders
Firstly, I would like to say that the interface of this website is very easy to use.
I ordered the rubber platform sliders.
The slides came on time and they’re really comfortable!
August 27, 2024
Unprompted review
Reply from Shaksboutique
Hi Brian,
Thank you so much for your 5 star review. We’re so glad to hear you are happy with your 'Platform Sliders'. You have been an amazing customer and we hope to see you visit our store again in the near future.
Have a blessed day - Annie@shaksboutique x
The dress came and it was expensive and…
The dress came and it was expensive and unpractical. I returned the dress over two weeks ago hoping for a refund which I havnt received!!
July 25, 2024
Reply from Shaksboutique
Hi Marianne,
Thank you so much for your lovely 5 star review. We’re so glad to hear you loved your leggings! Please make sure to keep an eye on our website for more gorgeous styles, as we add some new drops daily!
Best Wishes,
Fr. The Shaksboutique Team
Advertisement
Reply from Shaksboutique
Hi Denise,
Thank you so much for your 5 star review. We’re so glad to hear you are happy with your 'Ruched Turtleneck Bodycon Dress'. You have been an amazing customer and we hope to see you visit our store again in the near future.
Kind Regards,
Team SB x
Great customer service
Sadly the item I bought didn't suit but I had no problem returning it for a refund. Shaksboutique were very helpful and I received my refund quickly.
June 26, 2024
Reply from Shaksboutique
Hey Gippo,
Thank you so much for taking the time to leave positive feedback about the service you received from us.
We are so glad to hear that our team have provided the best possible service.
Best Wishes!
Team SB x
poor quality clothes and awful returns policy
Really poor quality clothes and awful returns policy where you aren’t guaranteed a refund. You have to email for the returns address (and wait a while for a reply), then pay packaging, then once they’ve received it they’ll decide if they deem it worthy of a refund but there’s absolutely no guarantee.
June 26, 2024
Reply from Shaksboutique
Hi Abell,
I am sorry to hear that you weren’t 100% satisfied with our service, and we appreciate all feedback to continue improving our service. Please get in touch with us if you need any further assistance, and we will try our very best to help you. - info@shaksboutique.co.uk
SB Team x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.