I did the water park and Liam was absolutely fantastic he played loads of games with us was great fun and I think he deserves a raise
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Update: Following sending in a complaint I am much happier. The complaints team actually listened to me and I am pleased to say we were able to resolve the issues. Got to communicate with a person... See more
Company replied
Share Centre has recently become part of ii interactive investor. In order to create my new account I rang and spoke to Josh B, who was new to the job he told me, but nevertheless he was amazing - he... See more
Company replied
I have Lasting Power of Attorney for my mother who has accounts with Share Centre and Interactive Investors. I phoned the Help Centre who responded in less than 2 minutes and Erin talked me through m... See more
Company replied
Company details
Information provided by various external sources
Passionate about investment, our investor accounts and services are designed to make investing in the stock market easy, whether online or by phone. You can deal in a wide range of investments, we offer ISAs for straightforward, tax-efficient saving, and we make investing for your children and for your retirement hassle free.
Contact info
Oxford House, Oxford Road,, HP21 8SZ, Aylesbury, United States
- 01296 414141
- info@share.co.uk
- www.share.com
Tiffany was so nice and helpful
I rang interactive Investors to ask a question about modifying class of shares. Tiffany was able to confirm the answer. She was very courteous, pleasant and helpful.
September 7, 2020
Unprompted review
Reply from The Share Centre | www.share.com
Good morning Mr Marsh,
Thank you so much for your kind words, we're really pleased that you had a great experience and found Tiffany to be courteous, pleasant and helpful.
Kind regards,
Jack
Customer Service Associate
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Service is getting better.
I have had major issues with them in the past but they seem to have taken on board that they need to improve. Last 3 advisors I spoke to were all very professional, so clearly making some improvements, and deserve another chance. I like that you can now rate your experience and your advisor.
September 1, 2020
Unprompted review
Reply from The Share Centre | www.share.com
Good morning
Thank you for your feedback, we're really pleased that you feel that we are improving. I hope that we can continue to provide you with a high standard of customer service.
Kind regards,
Claire
Customer Service Team
Really slick great customer service
Really slick great customer service. Questions answered very promptly over email. Really easy to open an account.
August 31, 2020
Unprompted review
Reply from The Share Centre | www.share.com
Good morning Laura
Thank you very much for your wonderful feedback, it's great to hear you received prompt responses to your emails and that you found opening an account really easy.
I wish you well in all your future investing and I hope we can continue to provide you with a high standard of customer service.
Kind regards,
Claire
Customer Service Team
Still inconsistent
It seems most people on here who complain get a letter of final response from the share company!
They do not address all the points that you make to them. Even their own terms and conditions!
I feel that even by speaking to them again I would be knocking my head against a brick wall .They may offer you a wee sweetie tell you everything is final and if you don’t like it you have got 6 months to write to the ombudsman.
They have served me well in the past but their present customer care even when they are wrong needs to be exposed!
August 28, 2020
Unprompted review
Reply from The Share Centre | www.share.com
Good afternoon,
Thank you again for your feedback. We do our best to answer all customer queries fully and again, we apologise that you're unhappy with the recent service you've received.
Kind regards,
Gavin
Customer Service Team
Warning
They ask you to produce your bank statement purchasing funds when you wish to sell. For me this was over 20 years ago. Cannot understand why they refuse to return funds to longstanding customers. Very worrying.
August 15, 2020
Unprompted review
Reply from The Share Centre | www.share.com
Good morning
Thank you for your valued feedback and I'm truly sorry that you are unhappy with your recent experience with The Share Centre.
I can see that a complaint has been logged for you and has now been closed following a final response being sent.
If you would like to discuss this further, please don't hesitate to contact us on 01296 41 41 41; We're here to help from 8:00 - 16:30, Monday - Friday.
Kind regards,
Roisin
Customer Service Associate
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A very good and efficient service.
A very good and efficient service.
I spoke with a lady called Issie.
I found her very professional and knowledgeable. My questions were answered very quickly and I am completely satisfied with the outcome. Thank you, and keep up the good work.
August 6, 2020
Unprompted review
Reply from The Share Centre | www.share.com
Dear Customer,
Thank you so much for your kind words, we're really pleased that you had a great experience with The Share Centre today.
Kind Regards
Jason
Customer Service Team
POOR SERVICE do not trust
I purchased shares with this company and although they have never sent me an invoice for retaining the shares, they have now sold them at a very low price to reimburse themselves for fees? The only emails you are bombarded with are for further purchases and I have now been informed it was my responsibility to view statements to check for fees??
August 5, 2020
Unprompted review
Reply from The Share Centre | www.share.com
Dear Customer,
Thank you for taking the time to provide your feedback and I'm sorry to hear that you are unhappy with the service you have received.
As we are an execution only provider, we do advise our customers to ensure they have sufficient funds in their account to cover any fees that are due to be paid. We also ensure that quarterly valuation statements are provided to let you know your account balance and you have the option to access your account online to check the balance of your account at any time.
I've looked into your account and we have contacted you directly so that we can review how best to resolve your situation.
Kind regards,
Roisin
Customer Service Associate
In reply to my previous review
In reply to my previous review - about another issue the share centre breeched GDPR and put my surname on the public reply without my permission. In fact I didn’t use my surname at all here - to avoid breeches of my privacy.
July 28, 2020
Unprompted review
Reply from The Share Centre | www.share.com
Hello,
Please accept our apologies. We have contacted you directly regarding this issue and are doing all we can to make this right.
Kind Regards,
Jason
Customer Service Team
Professional response to problem
Problem I had was resolved quickly and professionall.
Thank you
July 28, 2020
Unprompted review
Reply from The Share Centre | www.share.com
Hello
Thank you very much for your wonderful feedback.
I am glad to hear your problem was resolved efficiently and you experienced our great customer service.
I wish you well in all your future investing and I hope we can continue to provide you with a high standard of customer service.
Kind regards,
Roisin
Customer Service Associate
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Great service - I hope it doesn't change
I have found the Share centre staff knowledgeable and helpful. I can usually get through on the phone or an email reply in a short time.
I really hope the customer service doesn't deteriorate with the merger with iii. I wasn't impressed with them in the past and there will be quite a bit of work for them to do to come up to the Share Centre standard.
July 16, 2020
Unprompted review
Reply from The Share Centre | www.share.com
Dear customer
Thank you for taking the time to provide your kind feedback.
We're very proud of the award winning customer service we provide here at, The Share Centre and I am glad to hear that we are living up to our ethos of making investing "simply easier for you."
We understand that you may have some concerns about the changes that are due to take place, however, ultimately we hope that the combination will result in the best of both being incorporated into the service and one thing that is clear in all our discussions with ii is that they share our passion for advancing and promoting the rights and interests of personal investors.
If there is anything we can do to help you further, please don't hesitate to contact us on 01296 41 41 41; we're available from 8:00 - 16:30, Monday - Friday.
Kind regards
Roisin
Customer Service Associate
Just thank you for sorting problem
Phoned up to ask for help in sorting out problem, Millie whom I spoke to, understood the problem and came up with a brilliant solution which didn#t involve me in any work.
July 13, 2020
Unprompted review
Reply from The Share Centre | www.share.com
Dear customer
Thank you for your glowing feedback about our Customer Service Associate, Millie. I will ensure that your kind words are passed onto her and her manger to feedback on the great customer service you received.
I wish you well in your future investing.
Kind regards,
Roisin
Customer Service Associate
Good service for a short whille, but....
Good service for the few months I was with them. But now they've sold out to interactive investor. Service and facities can be expected to go downhill from now on.
July 10, 2020
Unprompted review
Reply from The Share Centre | www.share.com
Dear Customer
Thank you for your valued feedback.
We're very proud of the award winning customer service we provide here at The Share Centre and I am glad to hear that you have experienced this service over the past few months, since opening an account with The Share Centre.
We understand that you may have some concerns about the changes that are due to take place, however, ultimately we hope that the combination will result in the best of both being incorporated into the service and one thing that is clear in all our discussions with ii is that they share our passion for advancing and promoting the rights and interests of personal investors.
If there is anything we can do to help you further, please don't hesitate to contact us on 01296 41 41 41; we're available from 8:00 - 16:30, Monday - Friday.
Kind regards
Roisin
Customer Service Associate
Please make sure your merger with ii is win-win for all.
Great platform with flat fees and quality research+blogs. But the takeover or merger with iii and the delisting of share plc shares should not mean existing share plc shareholder customers loose out on their existing benefit of the dealing discount. Lets see if the merger is a win for the customer shareholders as well.
July 7, 2020
Unprompted review
Reply from The Share Centre | www.share.com
Dear customer
Thank you for your valued feedback. We're glad you find the research and blogs our teams put together so useful.
Regarding the acquisition by ii and the impact on Share plc shareholders, we have agreed with ii that we can continue to operate our shareholder perk for those customers who, having been shareholders in Share Plc, become shareholders in ii – i.e. those who own at least 1,197 Share plc shares in their account.
This enables that benefit to persist in the near term whilst the accounts remain on The Share Centre’s operational platform. If you held 1,196 or fewer shares, you will lose your trading discount perk.
Ultimately we hope that the combination will result in the best of both being incorporated into the service and one thing that is clear in all our discussions with ii is that they share our passion for advancing and promoting the rights and interests of personal investors.
If there is anything we can do to help you further, please don't hesitate to contact us on 01296 41 41 41; we're available from 8:00 - 16:30, Monday - Friday.
Kind regards
Roisin
Customer Service Associate
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Seldom perfect but the staff are always helpful...
Seldom perfect but the staff are always helpful and knowledgeable, more importantly the are accessible, human and empathetic to any issues and always leave me feeling a valued customer.
June 24, 2020
Unprompted review
Reply from The Share Centre | www.share.com
Dear customer
Thank you for taking the time to provide your kind feedback.
I would like to thank you for your loyalty to our service. It's wonderful to hear that we have continued to provide you with our award winning customer service throughout the years.
We wish you well in your future investing with us.
Kind regards,
Roisin
Customer Service Associate
Excellent Cutomer service staff very…
Excellent Cutomer service staff very knowledgeable & helpful. Thanks
June 23, 2020
Unprompted review
Super customer service
My family all manage our own investment portfolios, and the standard of customer service we receive at the Share Centre is second to none, despite the small amounts involved. Thank you, Share Centre,
June 19, 2020
Unprompted review
Reply from The Share Centre | www.share.com
Dear customer
I would like to thank you for your loyalty to our service. It's wonderful to hear that we have continued to provide you with our award winning customer service throughout the years.
We wish you and your family well in your future investing with us.
Kind regards,
Roisin
Customer Service Associate
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Customer Satisfaction not a priority
On 2nd June I contacted the share centre about an issue with my account. It took two chasers before a written reply was finally received on the 18th. 9 months ago, my account was transferred from another institution with two holdings. Prior to transfer dividends were re-invested on both holdings.
On receipt of my annual statement I noticed only two of the six dividends had been reinvested, on only one of the two holdings. On contacting the share centre the conversation went along these lines:
Me “Why have you not re-invested the dividends”?
SC “In our welcome letter we said that reinvestment required new instructions”
Me “Fair enough – but then why did you reinvest twice on one account”
SC ”Reinvestment was set up on this account”
Me “So why set up on one but not the other”
SC “Don’t know”
Me “On the account where it has been set up why reinvest two payments but not the third”
SC “The third was a manual dividend”
Me “Huh? But it is clearly marked dividend”
SC “Yes”
Me “So what are you going to do about this”
SC “Nothing”
In essence it was my problem. The irony is that a little bit of thought by the associate could have provided a positive customer experience at no cost to the share centre, but the impression I got is that she couldn’t be bothered with an irritating customer. As a consequence, I am looking for a new provider.
June 19, 2020
Unprompted review
Reply from The Share Centre | www.share.com
Dear customer
Thank you for your valued feedback and I'm truly sorry that you are unhappy with your recent experience with The Share Centre.
We pride ourselves on our award winning customer service and I apologise greatly that you did not receive our usual high standard of service.
I can see that a complaint has been logged for you and has now been closed following a final response being sent.
If there is anything we can do to help you further, please don't hesitate to contact us on 01296 41 41 41; we're available from 8:00 - 16:30, Monday - Friday.
Kind regards
Roisin
Customer Service Associate
Very reliable and professional
June 16, 2020
Unprompted review
Easy to navigate online presence
Easy to navigate online presence, very professional and fees are reasonable.
June 10, 2020
Unprompted review
Reply from The Share Centre | www.share.com
Dear customer
Thank you very much for taking the time to provide your kind feedback.
I am glad to hear that we are living up to our ethos of making investing "simply easier for you."
We will always attempt to remain competitive in our market and I wish you well in all your future investing.
Kind regards,
Roisin
Customer Service Associate
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