I have a cash isa which is easy to manage online giving clear information about the amounts you can deposit and withdraw. Easy to telephone if you need to speak to staff.
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Review summary
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Been banking with Shawbrook for a few years now. They have very competitive interest rates and their website is very easy to navigate.
Always great service from Shawbrook Bank. I’ve been using Shawbrook for years- they are always helpful and attentive. Rates are not quite as competitive as they used to be but still good.
Always easy to navigate the site and choose the right financial package for me.
Company details
About Shawbrook
Written by the company
Welcome to Shawbrook
The home of award-winning lending and savings products for established UK businesses, professional property investors, and individuals.We deliver the premium experience, flexibility and certainty that our customers value.
✓ Trusted by over 560,000 customers ✓ Extensive product range ✓ Rated Excellent with over 10,000 reviews on Trustpilot ✓ FSCS protection across our savings range up to coverage limitsAward Winning
We are rated 'Excellent' by our customers and recognised by the experts across our range of award-winning products, including specialist finance for businesses, property developers, residential and commercial landlords and individuals.
As we're a UK bank, customers choosing our award-winning savings products are also protected through the Financial Services Compensation Scheme.
Contact info
Lutea House, CM13 3BE, Brentwood, Essex, United Kingdom
- www.shawbrook.co.uk
Join over 300,000 switched on savers
4.6
Excellent
20K reviews
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Good information and products.
April 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Easy to use
Easy to use. Would have given 5 stars but a better rate was found elsewhere.
April 22, 2026
Reply from Shawbrook
Hi Linda, thanks for leaving a positive review and for saving with Shawbrook. We appreciate your feedback.
One of the good features about…
One of the good features about Shawbrook Bank is that the customer service is very good as it is always possible to talk to someone who can offer a solution to the problem. I have had few occasions when this has been necessary but it is always good to know that this facility is available. There is good range of accounts available to suit most needs but I am not sure that the interest rates are as competitive as they once were. I would not hesitate to recommend Shawbrook to anyone looking for a different bank.
April 22, 2026
Reply from Shawbrook
Hi David, thanks for leaving a positive review and for saving with Shawbrook. We appreciate your feedback.
It was easy for me to manage
April 8, 2026
The company is always efficient
The company is always efficient, rates for ISAs competitive been a member for many years. Excellent staff and systems.
April 22, 2026
Very easy transfer in process from…
Very easy transfer in process from another ISA provider to new ISA with maturing Shawbrook ISA.
January 30, 2026
Explained everything well and good…
Explained everything well and good interest rate at the time for an ISA
April 2, 2026
Good rate and easy access online with…
Good rate and easy access online with access by telephone if necesssry
April 22, 2026
Excellent
Easy process. Good range of savings at very competitive rates. Very simple to set up and manage
Recommended
April 22, 2026
Super telephone assistance
I was struggling to do something online, so phoned instead. The lady who I spoke with was really efficient and helpful.
I always feel like a valued customer with Shawbrook.
April 8, 2026
Not the best for passwords etc
Not the best for passwords etc
I opened an ISA for myself and my wife using the same email address no problem
Then you changed the rules for security reasons ?
Now it is more difficult for me to check/ log in as
Only one account can be used using the email address
What a fad having to phone up etc just to check the other account
January 15, 2026
Reply from Shawbrook
Good morning Chris,
Thank you for sharing your experience.
As an online bank, Shawbrook requires each account holder to have unique contact details, including a separate email address and mobile number. While sharing an email address may have been possible previously, this is no longer permitted for security reasons.
We’re unable to manage multiple accounts under a single email address, so each customer must register with their own individual email.
If you have any questions or need help setting this up, please let us know.
Shawbrook bank is always reliable
Shawbrook bank is always reliable and easy to access with good interest rates
April 22, 2026
Keep the interest rate above 4%
Keep the interest rate above 4%, please!
The website is not very user friendly, and could be easier to navigate.
April 22, 2026
Reply from Shawbrook
Hi Elaine, thanks for leaving a review. We’ve passed your comments on to the team, as we’re always reviewing our savings range to make sure it remains competitive for all customers.
If you'd like help with our website, please call us on 0345 266 6611 (Monday to Friday 9am to 5pm, excluding bank holidays).
Simple with no complicated processes to…
Simple with no complicated processes to navigate.
April 1, 2026
Reply from Shawbrook
Hello, thanks for leaving a positive review and for saving with Shawbrook. We appreciate your feedback.
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