Shaws Kensington Reviews 

59
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I recently sold a flat through Shaws, and although the buyer raised several issues during the process, Axel and Lisa remained consistently solution-focused. They were instrumental in getting the sale... See more

Rated 5 out of 5 stars

Renelle and Caesar were great. So helpful and supported our needs to find a suitable place for our children. They explored options and resourced many properties for us to view and compare before bu... See more

Rated 3 out of 5 stars

Even though neighbourhood based agency, they are not clear about charges that you will have to pay ... we are having to pay annual fees as landlords which were never explained or spoken about during... See more

Rated 5 out of 5 stars

We are very happy that we chose to go with an independent estate agents; Shaws gave us a quality, personalised and flexible service. In truth, the whole team is brilliant - faultlessly, friendly and... See more

Company details

  1. Real Estate Agency
  2. also in
  3. Property Management Company
  4. Real Estate Rental Agency

Written by the company

As independent sales and lettings agents, our livelihood is directly dependent on producing quality service and results for our clients and we pride ourselves on our energy, efficiency and common-sense approach. We strive to get the best buyers or tenants for your home at the highest possible price, whether you're selling or letting.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

59 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(59)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 3 out of 5 stars

Even though neighbourhood based …

Even though neighbourhood based agency, they are not clear about charges that you will have to pay ... we are having to pay annual fees as landlords which were never explained or spoken about during our initial meetings. Nothing was signed.

December 18, 2017
Unprompted review
Rated 4 out of 5 stars

Having worked with Shaws as letting …

Having worked with Shaws as letting agents for more than a decade we are entirely satisfied with the service provided. The tenants selected have always been trustworthy and punctual payers. Any work required in the property is arranged promptly and satisfactorily. We look forward to a continuing good relationship.

December 16, 2017
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Excellent service

Excellent service, really responsive and efficient. I would definitely recommend Shaws in the future.

December 15, 2017
Unprompted review
Advertisement
Rated 5 out of 5 stars

A great experience

We had a great experience working with the team at Shaws. All very professional and obviously experts in their field. We liked their approach - not too full on with lots of calls and questions, as some agents can be. We'd happily recommended them to friends and will use them again should we be in a position to.

December 15, 2017
Unprompted review
Rated 5 out of 5 stars

Very reliable

Very reliable, sensible letting agents. Shaws team seem to stay with the company, which gives good continuity. They are particularly helpful and take care to understand what sort of tenant the landlord wants. I recommend without hesitation.

December 13, 2017
Unprompted review
Advertisement
Rated 2 out of 5 stars

Disappointing

My nephew recently rented a flat through Shaws and I was pretty appalled at the process. The agent was dismissive of a dangerous, rusting wire in the bathroom and very poor, broken furnishings throughout. When pushed, the agent said "the landlord is a bit difficult and I'd rather not raise these issues". I expected better of Shaws to be honest.

December 12, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look