St Ives Bay Hotel

St Ives Bay Hotel Reviews

Average star rating 3 out of 5 stars

3.1

(13 reviews)

A product’s star rating is calculated as the average of all its reviews.

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13.2K Reviews

4.3

The information on this page is based solely on product reviews written by customers of Shearings Holidays via Trustpilot.

Here’s what people highlighted

Quality

3.3

13 ratings

Value for money

3.5

13 ratings

Product details

Brand: Shearings

Discover the beautiful beaches and spectacular scenery of St Ives on this self-drive break, staying at the St Ives Bay Hotel.
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All reviews

Rated 4 out of 5 stars

Public areas bright and airy and the carpets in the lounges were cleaned to a high standard during the week I stayed there Food was adequate but lacked fresh vegetables Service was fine and staff were friendly Being able to garage, the car without charge was very useful On the whole the hotel was good value for money

Quality: 4
Value for money: 5
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Reply from Shearings Holidays

Thank you for your kind 4-star review.

Receiving such positive feedback is truly gratifying as it offers valuable insights into your tour experience and understanding what resonates with our customers empowers us to consistently refine and improve our tours.

Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.

We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.

Warm regards

Shearings Customer Relations

Rated 2 out of 5 stars

Hotel Urgently requires redecorating including new carpets though out

Quality: 2
Value for money: 2
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Reply from Shearings Holidays

Dear David,

Thank you for taking the time to share your comments following your stay at the St Ives Bay Hotel.

We’re sorry to hear that you were disappointed with the condition of the hotel. We work closely with our hotel partners to ensure the comfort and satisfaction of our guests, and your comments regarding the décor and carpets have been noted and will be shared with the hotel for review.

We do aim to ensure our hotel partners offer a comfortable and enjoyable stay, and comments like yours are important in helping us identify areas where attention may be needed.

Thank you once again for your review.

Best regards,
Shearings Customer Relations (MP)

Rated 3 out of 5 stars

Staff very good polite and helpful. The hotel is in a fantastic location, it is looking a bit tired some area's need freshening up a coat of paint and fresh carpets. The cleaning could be a bit better. Great value and is improving slowly.

Quality: 3
Value for money: 4
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Reply from Shearings Holidays

Thank you for your review.

Receiving such positive feedback is truly gratifying as it offers valuable insights into your tour experience and understanding what resonates with our customers empowers us to consistently refine and improve our tours.

Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.

We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.

Warm regards

Shearings Customer Relations

Rated 3 out of 5 stars

The room needed a lick of paint Food very good

Quality: 3
Value for money: 3
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Reply from Shearings Holidays

Dear Sonia,

Thank you for taking the time to share your review.

Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.

We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.

Many thanks,

Shearings Customer Relations

Rated 3 out of 5 stars

First Put on 3 floor in room ,I was very surprised as the room was not suitable for any guest being very smelly , dirty and toilet seat falling apart and having to climb into bath to use shower was not suitable for me as I have mobility issues (hotel told in advance)after complaining I was moved into another room which was which very good and suitable for my mobility problems, both rooms overlooked back of hotel ( not very appealing) Some staff were very friendly and the meals were very good

Quality: 3
Value for money: 3
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Reply from Shearings Holidays

Thank you for your feedback, David.

We're sorry to hear about the initial issues with your room but are glad that the staff were able to move you to a more suitable room for your mobility needs. We appreciate your comments about the friendly staff and good meals. We will pass on your feedback to ensure a better experience for future guests. We hope to welcome you on another holiday soon.

Best regards,
Customer Relations Team

Rated 4 out of 5 stars

It was just me and my dog for a long weekend .went out of way to accommodate me and my dog .highly recomend this hotel for value for money and extremely freindly staff.

Quality: 4
Value for money: 5
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Reply from Shearings Holidays

Thank you for sharing your positive experience at the St Ives Bay Hotel, Roger. We're delighted to hear that both you and your dog were well accommodated and that you found the staff extremely friendly.

It's wonderful to know that you highly recommend our hotel for its value for money. We strive to make all our guests, including furry ones, feel welcome and comfortable.

We look forward to welcoming you back for another enjoyable stay.

Warm regards

Shearings Customer Relations Team (TT)

Rated 5 out of 5 stars

My mother (who is in her 80's) goes to this hotel a lot! It is very comfortable and clean. All the staff are friendly and helpful. She goes two or three times a year (sometimes with my 30yt old son).

Quality: 5
Value for money: 5
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Reply from Shearings Holidays

Thank you for your excellent 5-star review.

Receiving such positive feedback is incredibly rewarding for us as it provides valuable insight into your tour experience. Understanding what resonates with our customers allows us to continuously enhance our tours.

We trust that your tour with us was thoroughly enjoyable, and we eagerly anticipate the opportunity to welcome you on board again soon.

Warm regards

Shearings Customer Relations (CH)

Rated 5 out of 5 stars

fantastic service! Staff looked after us really well, nothing was too much trouble. Had a fantastic time. Will come again!

Quality: 5
Value for money: 5
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Reply from Shearings Holidays

We're delighted to hear that you had such a fantastic experience at St Ives Bay Hotel! The staff are dedicated and always strive to provide exceptional service, ensuring that every guest feels welcomed and well taken care of. It's wonderful to know that nothing was too much trouble for them during your stay. We can't wait to welcome you back for another fantastic time soon!

Shearings Customer Relations - (MB)

Rated 4 out of 5 stars

We had a very pleasant stay.

Quality: 4
Value for money: 5
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Reply from Shearings Holidays

Thank you for sharing your feedback with us regarding your recent stay at St Ives Bay Hotel. We're delighted to hear that you had a very pleasant stay with us.

The hotel works hard to ensure that all guests have a comfortable and enjoyable experience, so it's wonderful to know that they succeeded in making your visit memorable.

We truly appreciate your patronage and hope to have the pleasure of welcoming you back with us in the future.

Shearings (GB)

Rated 1 out of 5 stars

wasnt very clean had to ask for a toilet roll , cobwebs behind the television and in general the room was very clean at all.

Quality: 2
Value for money: 2
Rated 1 out of 5 stars

The hotel needs a good clean , to the interior paint work and carpets , all the hand rails seemed to be greasy carpets seemed much the same. The room we had , has a great view , but the window could not be completely shut , the radiator would not shut off , when the maintenance guy shut it off we could not turn it on again , also the phone was not working . They have a system there that you had to put a not on the door if you want the room refreshed . Beds were not made , bins not emptied, towels not change and you have to keep asking for moor tea coffee sachets . In all not good . We would not go again , but l must say that on the whole the food was good .

Quality: 2
Value for money: 2
Rated 2 out of 5 stars

This is a reasonable hotel but does not have a usable car park in a town that is impossible to find anywhere to park. The site next to the hotel, the only area available charges £14 per 24 hours, and you need a degree in computer science to pay the fee through your phone. Why did nobody tell us that there is no hotel car park which is undergoing "vital work".

Quality: 3
Value for money: 2
Rated 3 out of 5 stars

As there were only 4 guests at the hotel for the first day of our stay there, it felt as if it was the hotel's first day for this season. Our first dinner was very poor as it appeared to have been prepared hours earlier so that the cook/chef could go home. ie.The mash potatoes were stale and the pork loin was a paper thin slice of bacon. I mentioned it to the reception without comment. The meals were quite 'take it or leave it' attitude, as there was No fried eggs. No poached eggs.No boiled eggs available.. "WE ONLY DO SCRAMBLED EGGS" there was no entertainment. We will not return...

Quality: 3
Value for money: 3