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Shedstore Reviews 

13,637
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,502 reviews, reviewers had a great experience with this company. Customers frequently praise the prompt delivery services and the exceptionally helpful drivers who keep buyers thoroughly informed throughout the entire fulfillment process from start to finish. Consumers also deeply appreciate the straightforward online ordering system, very reasonable prices, and the professional staff members who always provide excellent guidance. Some reviewers were not happy with the overall product quality, noting that several wooden panels arrived warped, cracked, or featuring wide visible gaps. People also experienced significant difficulties during assembly due to persistently misaligned edges, missing components, and overall poor construction design.

What people talk about most

Product

Users describe ambiguous interactions with product, expressing both satisfaction with quick delivery and the... See more

Delivery service

People report positive experiences with delivery service, frequently praising prompt arrival times and... See more

Quality

Customers had mixed experiences with quality, as reviewers frequently highlighted cheap materials, bowed... See more

Order

Clients share positive opinions on order experiences, highlighting helpful phone support and efficient online... See more

Staff

Consumers find staff to be exceptionally helpful, with reviewers frequently praising the polite,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There was an issue with delivery, not Shedstores fault, original shed was damaged in transit, and had to be returned to Yardstore. This put delivery back. Myself nor Shedstore were informed about th... See more

Rated 4 out of 5 stars

Delivery was quick. Guy was plesant and helpfull. She'd was good quality besides a few minor errors in construction of the pre made panels. Some of the wood was twisted so would not sit level. The w... See more

Rated 4 out of 5 stars

The speed of delivery was great as was the delivery driver. 4 rather than 5 due to design. The join between lower and upper real panel is messy. makimg my own fascia to cover it. I also added addition... See more

Rated 4 out of 5 stars

The buying experience was great and they have kept me up to date on delivery. Can't give you 5-stars yet because still waiting for delivery and installation which is about two weeks away


Company details

  1. Garden Building Supplier
  2. also in
  3. Garden Center

About Shedstore

Written by the company

Shedstore is one of the UK's established online retailers of sheds, garden buildings and outdoor storage solutions. Since 1999, we have been helping customers across the UK create practical, organised and enjoyable outdoor spaces through our extensive range of garden products.

Our product selection includes wooden sheds, metal sheds, plastic sheds, summer houses, log cabins, garden offices, workshops, playhouses, greenhouses and outdoor storage solutions. We also offer fencing, decking, pergolas, gazebos, garden structures and landscaping products to help customers transform their gardens from the ground up.

With decades of experience in the garden buildings industry, Shedstore works with leading UK manufacturers and suppliers to provide quality products suitable for a wide range of budgets and requirements. Whether customers need a compact storage shed, a home office for remote working, a summer house for relaxation or a large workshop, our range is designed to offer something for every garden.

We are committed to making online shopping straightforward and convenient. Customers can benefit from detailed product information, secure ordering and support from our UK-based customer service team. Our website provides expert buying advice and resources to help customers choose the right garden building for their needs.

Shedstore continues to focus on delivering quality products, dependable service and a positive customer experience. We are proud to have served hundreds of thousands of customers and remain committed to helping people make the most of their outdoor spaces.


Contact info

4.0

Great

TrustScore 4 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(13,637)

1,333 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not very professional.

Not very professional.
I ordered a shed. 5 to 10 working days.
Phoned repeatedly along the way. Very little acknowledgement and just delays.
By day 14 I had to cancel for a refund.
Be aware, these guys sell on behalf of... they dont hold stock.

August 19, 2026
Shedstore logo

Reply from Shedstore

Hi Lee,
We’re sorry for any inconvenience caused with your order.

As an online retailer, we do not hold stock at our premises. The products we sell are supplied directly from our manufacturers and suppliers, who arrange the delivery to our customers on our behalf.

This means we are reliant on the supplier’s stock availability and delivery arrangements, and unfortunately we are unable to control every stage of the process.

We apologise for any inconvenience this may have caused and appreciate your patience and understanding.

Kind Regards,
The Buy Sheds Direct Team

Rated 5 out of 5 stars

Had a bright and engaging introduction…

Professional & Engaging.

Had a bright and engaging introduction from the team of delivery men (Garry T & Gary E). Very polite, funny, professional. Went above and beyond with general advise of the protection and care of the items both pre- and post-installation. They left a very good impression of the company.

September 8, 2026
Unprompted review
Rated 1 out of 5 stars

Well your asking for feedback back…

Well your asking for feedback back since I paid its been 12 days and nothing yet

August 28, 2026
Shedstore logo

Reply from Shedstore

Hi Wayne,

Thank you for your feedback. We typically ask for reviews based on the website and the order process, as this reflects us directly as an online retailer.

Your delivery will be leaving the supplier and going to a third-party carrier on Monday. Unfortunately, your postcode is listed as one of the extended lead-time areas, as you're too far for the supplier to use their own drivers.

Please let us know if there is anything we can assist you with.

Kind Regards,
The Shedstore Team.

Rated 5 out of 5 stars

Flexible - at a cost

Flexible - at a cost
I ordered a 3mx4m Conservatory kit but my builder told me it was not allowed to overlap a downstairs lavatory window so I had to swap it for a (cheaper) 3mx3m kit instead. The price differential should have covered the collection and delivery costs but I got charged several hundred for the swap.

October 24, 2025
Rated 1 out of 5 stars

Shed left outside, without ringing the doorbell

My shed was delivered and left outside my front door super early in the morning where someone could steal it. I received an email at 4am on the day saying that the delivery slot would be between 7-9am, however obviously I didn't see it until the morning of. I woke up at 7.30am and as I switch my phone off at night I didn't receive a phone call, when I woke up I saw it outside, however no-one thought to ring the doorbell. I called back to request the driver come back to help me as it's a two man job to bring the shed through to the garden and they refused. They didn't offer any compensation either. I am very unhappy with the service, they were not helpful at all and I even emailed a few days prior to check on delivery date and time. The delivery even took longer than the promised 5-10 business days.

August 22, 2026
Shedstore logo

Reply from Shedstore

Good Morning,

Thank you for your review. We're sorry about the inconvenience caused. It appears you entered your phone number incorrectly when placing your order, which we were not made aware of until after your delivery.

We apologise again for the dissatisfaction. Please let us know if there is anything we can help you with.

Kind Regards,
The Shedstore Team

Rated 1 out of 5 stars

Went for the better quality sheds paid…

Went for the better quality sheds paid the money only to receive probably the worst built sheds I’ve ever seen never been so disappointed with a product ,iv supplying fit sheds for a living would never buy from this company again, would not even consider looking or helping with issues only wanted me to take down and send back please don’t get caught out with these cow boys

September 5, 2026
Unprompted review
Shedstore logo

Reply from Shedstore

Good Morning,

Thank you for taking the time to leave your review. We're sorry to learn that you have had a poor experience.

We have requested some further information so that we're able to locate your order and reach out to discuss this further with you.

Rated 4 out of 5 stars

There was an issue with delivery

There was an issue with delivery, not Shedstores fault, original shed was damaged in transit, and had to be returned to Yardstore. This put delivery back. Myself nor Shedstore were informed about this. I contacted shedstore sales enquiries, and Abbie responded quickly and explained why there was a delay.
Abbie kept in touch, until shed had been delivered, and was most helpful, even offered a gesture of goodwill for delay.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

A good product at a good price

A good product at a good price, easy to assemble and looks good too
The delivery was prompt and delivered at the time quoted, the delivery guy,Steve M was curtious and very helpful, placing the store where I wanted it....all together a very pleasant experience...

August 24, 2026
Rated 2 out of 5 stars

Delivery and communication issues with shedstore…

I had a few issues with my shedstore order for a Shire Barnsdale log cabin. Originally purchased in May 26 with a promised 5 week delivery, it was delayed several times – eventually arriving in August. Communication during the delays was unreliable and often at late notice. This meant I had to deal direct with the manufacturer (Shire) to expedite delivery. This was problematic as I had a landscape company already booked to carry out installation as part of a program of garden work.
When the cabin did arrive, the recommended preservative treatment part of the order was missing.
I had to query this and was told it’s out of stock. I pointed out that I should have been notified of that much earlier. At least I was then able to get a refund and secure it direct from Timmersol some 33% cheaper !
Whilst I’m satisfied with the assembled cabin now I do have some concerns over build quality, so we’ll see how that pans out with the weather over time.

September 5, 2026
Unprompted review
Shedstore logo

Reply from Shedstore

Hi Chris,
We’re very sorry for the delays and the inconvenience caused throughout your order. We appreciate how frustrating this must have been, particularly with your installation arrangements already in place.

We also apologise that you were not made aware sooner that the treatment was out of stock. We’re glad this was subsequently refunded and that you were able to get your cabin assembled.

Thank you for taking the time to share your experience and for your patience throughout.

Kind Regards,
The Shedstore Team

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