Sheffield Kitchen Outlet Reviews 

174
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and helpful designers for guiding them through the entire planning process with exceptional patience and clear communication. Clients feel fully supported throughout every single stage, appreciating the professional guidance when exploring various design options and custom layouts. Consumers also highlight the outstanding delivery service, noting that delivery teams are consistently polite, respectful, and extremely careful when bringing items into homes. People are deeply impressed with the sturdy construction, flawless installation work, and truly first-class overall quality of the completed products.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting helpful designers and polite showroom... See more

Delivery service

Consumers find delivery service to be positive, highlighting that drivers are polite, careful, and courteous... See more

Service

Customers consistently note positive experiences with service, highlighting a professional, friendly, and... See more

Product

People report positive experiences with product, frequently praising the sturdy and well-constructed units,... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with sturdy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently had our kitchen supplied and fitted by SKO. We are really happy with the results. From walking in to the showroom and meeting Richard the whole process was very professional. After visitin... See more

Rated 5 out of 5 stars

We love our kitchen and we loved working with Harry. He was incredibly knowledgeable, patient and a joy to work with as designs kept changing throughout our renovation. It was important to us that we... See more

Rated 5 out of 5 stars

SKO came recommended which is always a good start. From Jon coming to measure up and give me suggestions to visiting the fabulous showroom in Hillsborough I was impressed. I really was spoilt for choi... See more

Rated 5 out of 5 stars

Could not fault SKO from the design and pricing of which there were many changes and Jaimie Day was very patient and helpful. The guys who delivered were great. We used SKO fitter Stuart who com... See more


Company details

  1. Kitchen Supply Store

Written by the company

Sheffield Kitchen Outlet - Bespoke Kitchens at Flatpack Prices


Contact info

4.8

Excellent

TrustScore 5 out of 5

174 reviews

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4.8

All reviews

(174)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent SKO experience

Sheffield Kitchen Outlet
We are overjoyed at the completion of our new kitchen.
Simon laid out an excellent plan, our own preparations with went well, with removing a wall, new electrics and decorating. The delivery of materials was almost complete (minus the Microwave). Lee the kitchen fitter (recommended by Simon), was a personable, careful, accurate and deliberate worker, always arriving when he said he would. The quartz top, from Design Surfaces (recommended by Simon) is excellent. The new floor from Wendy’s (recommended by Simon) completes the overall effect.
The result has been admired by all our visited and even more so by us.
Thanks
Roger and Lesley Blades
Nov' '21

November 11, 2021
Unprompted review
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Rated 5 out of 5 stars

What a fantastic company

What a fantastic company! The kitchens they have are beautiful. Aaron was so good with the design and suggestions! Stuart the fitter was the best and has made my kitchen look wonderful. Even the delivery guys were great. Would highly recommend.

November 7, 2021
Unprompted review
Rated 5 out of 5 stars

Just wanted to say a big thank you to Jon, Tom and Aaron at SKO.

Just wanted to say a big thank you to the team at SKO for their work in planning and delivering our kitchen.
Through the whole process so far they have been amazing and adaptable and really listened to our needs and helps us along the way.
Jon and Tom have just delivered the kitchen and have been polite and helpful. They were really respectful of the fact that we still have to be able to move around the space and have made the whole delivery process a breeze.
Thank you to you all, and can’t wait to get it fitted now.

October 26, 2021
Unprompted review
Rated 5 out of 5 stars

shout out to Jon&Tom the delivery drivers

We have just had our new kitchen delivered from SKO Hillsborough . I wanted to praise Jon & Tom the drivers for their outstanding customer service . Nothing was too much trouble. The left a walkway to the sink as lots of boxes and were very carefull with unloaing and placing boxes ready for fitter. I cant wait for the finished kitchen

September 23, 2021
Unprompted review
Rated 5 out of 5 stars

SKO Kitchen, Sheffield, Jacky & Gary Beatson

We recently had our kitchen fitted by Colin D, supplied by SKO in Sheffield.

We are so pleased with the outcome and cannot fault the process that we have just gone through. It was simple, straight forward and we were always kept in the picture.

Prior to selecting SKO we had 4 companies quote for us and whilst SKO weren’t the cheapest we felt we would get the best outcome from them and at a reasonable price but with the benefit of a quality product.

The fitting was carried out by Colin D, whose workmanship and attention to detail is second to none. Nothing was too much trouble for him, he is definitely a ‘can do’ guy not a guy telling you why he couldn’t do it ! The electrics carried out by his electrician Lee, also a fantastic job, where nothing was too much trouble.

We would highly recommend SKO Kitchens and the fitter that they appointed to our kitchen project, who was outstanding!

Thank you guys

Jacky, Gary Beatson

August 4, 2021
Unprompted review
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Rated 5 out of 5 stars

We have recently had a new kitchen and…

We have recently had a new kitchen and fitted wardrobes from SKO Sheffield and I have to say am extremely pleased with both. They designed our products perfectly. The quality of the kitchen and wardrobes is outstanding. I had two different fitters supplied by SKO, one for the kitchen and one for the wardrobes and they both fitters were perfectionists and their work was outstanding. I would not hesitate in recommending SKO their products and fitters and amazing

July 20, 2021
Unprompted review
Rated 5 out of 5 stars

I am over the moon with my new kitchen

I am over the moon with my new kitchen, the end result is amazing. My whole experience with Sheffield Kitchen Outlet has been a pleasure. The quality is outstanding and the cost is unbeatable. Tony assisted in answering all my questions during the sales and design process, Colin who fitted my kitchen, his work is just outstanding. I wouldn’t hesitate in recommending SKO. Thank you

June 19, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic company

We would recommend Sheffield kitchen outlet to anyone. Mark helped us design our refurbished kitchen with new doors, handles, work top, microwave & integrated cooker. When we went to the showroom, we ended up choosing a completely different design to what we imagined, something contemporary & new with copper handles. The showroom is great to give you ideas. The doors and accessories were made and soon delivered and two years on still look like new. Everyone comments on how the kitchen has been so transformed. Great company, very helpful staff & fab products. Thank you SKO 😀

April 5, 2021
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Rated 1 out of 5 stars

What a shambolic organisation

What a shambolic organisation. Passed from pillar to post. It all seems to difficult for them to engage with potential customers. They clearly have too much work on and can’t cope with demand.

March 19, 2021
Sheffield Kitchen Outlet logo

Reply from Sheffield Kitchen Outlet

Hi Martyn,
Hopefully we've exceeded your expectations now and you're happy with your new kitchen!
Sorry for the mis-hap in getting you booked in for a design.
Hope we've exceeded your expectations thus far! Let us know if there's anything else we can do for you :-)

Many thanks,
SKO

Rated 5 out of 5 stars

SKO are fantastic

SKO are fantastic! We have had 2 kitchens from them already and will soon be ordering number 3. I wouldn’t go anywhere else for a kitchen. The quality is second to none and the price is the best around. Mark is brilliant at designing the kitchens and has a suggestion for even the most awkward room shapes. Thank you SKO see you again soon!

March 17, 2021
Unprompted review
Rated 5 out of 5 stars

Would highly recommend …

Had a very awkward design for them to work with ...they overcame a lot of issues ..was a couple of snags but they were very quick to attend to ...fitter was a perfectionist as am I so to say I am very pleased with finished product is a hell of a compliment to them
...well done to all at SKO !!

March 16, 2021
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I genuinely cannot praise this company highly enough. The guidance given by Mark at the Leeds showroom helped us chose the appliances and materials that were right for us. His product knowledge and advice in the end even ended up saving us money. 3 months after installation we're still delighted with both the kitchen and the experience of buying from SKO.

March 16, 2021
Unprompted review
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Rated 5 out of 5 stars

Excellent service & excellent quality!

Excellent service & excellent quality!

Had my kitchen delivered in January by SKO and was impressed from start to finish. Aaron (our designer) was very honest and knowledgeable which made us feel at ease when deciding which company to go for. While ordering he advised us that, due to the current conditions, certain items would possibly not arrive on time, but will keep us posted if so ( not ideal, but was refreshing to hear rather than promising us the earth!) Once delivered, our own fitter had a few queries along the way, that were ironed out quickly by a few quick phone calls. All in all, very good!!

February 12, 2021
Unprompted review
Rated 5 out of 5 stars

Blown away by SKO and my dream kitchen

SKO was recommended to us by a friend who had previously had an amazing kitchen. We had looked elsewhere but decided to take a look at SKO before deciding. From the moment we entered the showroom we were glad we did. The range was vast, the knowledge was tremendous and the willingness and patience in helping us choose our perfect kitchen was second to none. The whole process was trouble free if you discount the whole COVID disruption of delays regarding our 7 kitchen appliances which made the installation run over the expected timeframe. This was unavoidable due to the pandemic and in no way reflects upon SKO who did everything within their ability to minimise the delays and disruption. We chose to have our new kitchen installed by SKO as we had one area which was bespoke. The quality, the design, the standard of workmanship, the professionalism, the value for money, the overall finished kitchen has totally exceeded our expectations. I wouldn’t hesitate in recommending SKO to anyone. They don’t disappoint, they deliver the dream and I am totally delighted.
Thank you SKO.

January 28, 2021
Unprompted review
Rated 5 out of 5 stars

High quality service and products

Great company to do business with. High quality products and a lovely team that care about doing a great job despite the additional pressures and complications brought about by the pandemic. Would recommend them to anyone considering a new kitchen.

Jon who designed our kitchen was excellent and our fitter took real care and pride in his work. A great team.

January 12, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Service & Great Quality. 100% Recommend

From our first visit to the SKO showroom, through the design and ordering phase and then to the installation I cannot say how amazed we are at the level of service we have received.

Amazing attention to detail by Jon Berry in planning our kitchen and utility room and this great service was followed through into the service during the installation. Was there to help when needed and provided regular updates along the way.

The fitter was one of the most accommodating trades people we have had at our home recently, nothing was a problem or too much trouble.

All of this was completed during varying levels of lockdown and restrictions, which just shows how dedicated they are to providing a great level of service.

We love our new kitchen and would go back to SKO in the future and recommend them to anyone who asks.

January 12, 2021
Unprompted review
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Rated 5 out of 5 stars

Amazing Kitchen

Had our kitchen done before Christmas and everything was exactly what we expected! There were some hiccups with some items being unavailable but they kept us in the loop during the whole process. Given the current climate we fully expected there to be some bumps in the road as we’ve also been without windows for 3 months!
But their designers were amazing and the fitting team helped us achieve our dream kitchen!
Thanks guys!

January 11, 2021
Unprompted review
Sheffield Kitchen Outlet logo

Reply from Sheffield Kitchen Outlet

Hello!
Thanks for taking the time to leave us a review. We really appreciate it!
We're so glad you like your kitchen! Thanks for baring with us whilst we deal with stock issues.
Can't wait to see pictures of the final result!
Many thanks,
SKO

Rated 2 out of 5 stars

Teflon - Not our Fault

Fitter Scott was excellent.However,as deliveries failed and problems occurred it became apparent to me that SKO had bulletproof terms and conditions and the customer had to sort problems themselves.Any items that were ordered which became unavailable were suddenly credited and left to customer to source.One weeks installation ran into three months!
Final payment was requested prior to loading of final equipment to allow delivery and installation.
To cap it all a plumbing item which delivers unsatisfactory performance will be credited when I source a replacement have it fitted and the unsatisfactory item is returned to SKO.(Ongoing)
To sum up the whole experience I would say Good pre payment customer service - Very poor post payment customer service and definitely No customer delight.

January 8, 2021
Sheffield Kitchen Outlet logo

Reply from Sheffield Kitchen Outlet

Hi Paul,
I understand your frustrations completely, as we share the same frustrations that the current climate has left us in. The suppliers that we deal with are under great pressures to deliver products across the country and is an industry-wide issue. Certain items have failed to land with us from overseas causing us to be unable to supply them to our customers.
We offer everyone the chance to cancel items that we are waiting on and be refunded entirely in order to speed up completion of kitchens. In your case we were unable to source fridge/freezers from our suppliers that we deal with. You were then offered to wait for the item to arrive (Or an alternative if they were to come in sooner - Which for cooling there are still ongoing issues with supply) Or to source your own if a brand was available on the market.
We only deal with a select few suppliers and brands and are unable to purchase other brands of appliances that may be elsewhere online.
We have also tried to rectify the tap issue by offering alternatives. But again, we don't have low-pressure taps in the colour you desire. Our designers are unable to test the water-pressure whilst measuring for a kitchen design. This has caused the tap to be unsuitable for your current water system.
We pride ourselves on our customer service and feel we are perfectly clear with our customers on what issues may arise during a kitchen installation and communicate well should an issue occur and attempt to resolve. In these unprecedented times certain situations are out of our control and we can only do what we can to manage expectations and resolutions.
If you wish to discuss further, please call our management team and we will help where we can.
Many thanks,
SKO

Rated 5 out of 5 stars

New Kitchen

Had a new kitchen from this company in April 2020. Brilliant company, very helpful and attentive. Can not recommend Jon Berry the designer enough.
Customer service was brilliant throughout.

January 5, 2021
Unprompted review
Sheffield Kitchen Outlet logo

Reply from Sheffield Kitchen Outlet

Hello!
Thanks for taking the time to leave us a review, we really appreciate it!
Also thank you for sending us the pictures of your completed kitchen. Your love-2-shop vouchers are on their way!
If you ever need us in the future, you know where we are!
Many thanks!
SKO

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