Sheilas' Wheels Reviews 

33,433
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 11,421 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing and excellent value, often finding policies significantly cheaper than alternatives while offering comprehensive coverage. Many people highlight the straightforward and user-friendly online process, making it quick and easy to obtain quotes and set up new policies, appreciating the efficient service. However, some customers noted significant increases in renewal prices without clear justification. A few other people also felt that the online process had issues, such as difficulties with account setup, email address restrictions, or unexpected charges for policy changes and adding drivers, sometimes with delays.

What people talk about most

Price

Users describe positive interactions with price, often finding competitive deals and significant savings... See more

User experience

Consumers find the user experience to be positive, with many praising the ease of use and straightforward... See more

Website

Customers consistently note positive experiences with the website, finding it easy to navigate and use for... See more

Service

Reviewers mention positive feedback about service, often highlighting the ease and speed of setting up... See more

Value for money

Clients share positive opinions on value for money, with many reviewers highlighting significant savings on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shockingly great!! 54 female, driving since 17 years old, recently had a ban(illegally, solicitors dealing with), and first time in my life it has happened so was extremely anxious and suffered d... See more

Rated 5 out of 5 stars

Easy to follow the car insurance quote process. Saves your quote and easy to return to it, whilst shopping around. Paying £30 less per month with a better coverage with Sheila’s Wheels. Transparent a... See more

Rated 5 out of 5 stars

An easy website to get around and at first I thought the car insurance was very cheap but realized that the quote was for the basic cover and there is addition cover for certain items, if you wish, fo... See more

Rated 5 out of 5 stars

My renewal with another insurance company came through a couple of weeks ago and it had almost doubled. This after four years of being a loyal customer. So I cancelled the renewal, got a quote from Sh... See more


Company details

  1. Insurance Agency

Information provided by various external sources

We’ve been around since 2005, and a lot has changed since then, we not only insure your car but also your home and holidays. Did you know kids who permanently live with you go free on all our travel policies? Up to the age of 22 if they’re in fulltime education! Oh, and our biggest kept secret it that we insure men on all our insurance products, and always have done!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

33K reviews

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4.6

All reviews

(33,433)

10,144 reviews in the last 12 months

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Rated 1 out of 5 stars

I specifically chose a policy without a…

I specifically chose a policy without a black box or data tracking. Despite this, I received constant emails and texts threatening to cancel my insurance unless I enabled data sharing.

I contacted customer support three times, and every time they confirmed these messages did not apply to my policy and told me to ignore them. They even confirmed this by email.

A month later, they cancelled my policy anyway.

Completely misleading, poor communication, and a very frustrating experience. I would not recommend this insurer.

July 23, 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

We’re sorry to hear this. We kindly ask, that you forward your review and policy details to us at, trustpilot.feedback@esure.com and we can assist you further. Thank you for taking the time to leave us feedback.

Rated 5 out of 5 stars

Yeah what a difference between other…

Yeah what a difference between other prices for my car massive difference would recommend you guys to my family and friends definitely thank you very much 😊

July 25, 2026
Unprompted review
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Reply from Sheilas' Wheels

Thank you for the review!

Rated 1 out of 5 stars

Writing this on behalf of my partner

Writing this on behalf of my partner. She recently changed her car from a 2021 fiesta to a brand new 2026 Peugeot 208. about halfway through the policy year. To change it over was £170 which brings her premium for the year to £415. We ran quotes on compare sites and Sheila’s wheels came out at £223 for a higher level of cover! She managed to contact a human advisor and was assured the extra charge was correct. How can that be??? Needless to say after many years using Sheila’s wheels they have lost a loyal customer.

July 25, 2026
Unprompted review
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Reply from Sheilas' Wheels

We're sorry to hear you're disappointed. The cost of making a change to a policy can differ from the price of a new quote, as they're calculated differently and are based on a range of factors, including the vehicle, the point in the policy term the change is made, and the level of risk at the time of the amendment. We appreciate your loyalty over the years and are sorry to hear you've decided to leave us. Thank you for taking the time to share your feedback.

Rated 2 out of 5 stars
Sheilas' Wheels logo

Reply from Sheilas' Wheels

We are sorry you had issues with downloading your documents. If you require further assistance, click the Need Help option on the website in order to connect with the live chat team who can assist you further. Thank you for the review.

Rated 2 out of 5 stars

Have been ok for a year however my…

Have been ok for a year however my renewal price was ridiculously high. After speaking with an online agent it actually ended up being put up rather than down. I threatened to leave if a compromise wasn’t made, they refused to budge. I’ve now got a new insurance with a massive 24.1% discount on what they were offering, including 0 excess and added break down cover. Going to continue loosing customers if you continue to offer ridiculously high renewal prices with poor customer service. Makes me glad I haven’t had to make a claim because I found your online agents incompetent. Like I said by far the highest price anywhere. Very disheartening if you reference my previous review of Sheila’s wheels last year.

July 23, 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

We are sorry to hear about your renewal experience and the issues you encountered with our online agents.

We kindly suggest sending your review and policy information to us at trustpilot.feedback@esure.com and we can raise this with the relevant team

Sheilas' Wheels

Rated 1 out of 5 stars

Staff training needed urgently!

The staff in their call centre don’t know what New Car Provision is and they need training urgently. They will tell you that is not in their policy but it is. Someone is failing dramatically in staff training!

July 21, 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

We’re sorry to hear this. We kindly ask, that you forward your review and policy details to us at, trustpilot.feedback@esure.com and we can assist you further. Thank you for taking the time to leave us feedback.

Rated 4 out of 5 stars

Good price and easy purchase

As with all insurance policies, I hope never to test the insurance company. So far, the only experience I've gained is a competitive price and an easy on-line purchase!

July 20, 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

Easy insurance

Getting my insurance was simple and straight forward, well priced and I got my documents straight away.

July 20, 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

Thank you for the kind review!

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