Shell Reviews 459

Absolutely useless. I would give them 0 if I could. Do not use this provider.

Informed Shell that l was moving from my address after one month and four phone calls my broadband account was cancelled from yesterdays date an appalling company full of incompetent staff l wont renew my contract at my new address so l will be charged £153 almost worth it not have to deal with them again

Shell has great fuel and good gas stations. Thank you for the discount from Ralphs.

Recently I moved address. I phoned Shell broadband staff and gave two full weeks for them to send out the router and set up the service. They ask for thos 2 weeks only because they don't want to spend money and resources doing anything, if a customer may cancel within that period anyway, although they state officially that it's because it takes two weeks to get the line working (which is also coincidentally the two week cool off period). Three days AFTER the service was due to begin, they still hadn't sent the router and the service was not live. I phoned their customer services. They initially gave me the wrong tracker code, then they told me they had no idea where it was, only that it had been sent out on 5th February. In a later call, they told me it had been sent out on 9th February, on the very day the service was due to begin. As a result of their ineptness, I can't work from home, my kids can't do their home and I'm spending, spending, spending on my phone data. I phoned Shell again today to say I wanted to cancel the service because of the above. They said they would have to charge a cancellation fee because I'm 'canceling' outside the two weeks period. I explained that there was nothing to cancel as they aren't providing a service. They said the contract began on 9th February. I asked them what they understood by 'a contract' and their obligations. Shell broadband only feel that the terms and conditions relate to customers, not them. Absolutely dire, awful service. The little people working there feel quite protected behind their brand name, so couldn't careless about the complaints, including to the financial ombudsman, where this will be going. Vile company.

Red house petrol garage so rude man please don’t use

Unsatisfactory broadband service. Contacting them is a challenge, and when you do manage to connect, the staff are unhelpful. I was informed that my broadband would be activated on 9 Nov. The technician who came couldn't establish a connection and mentioned they'd need to return. As of 15 Nov, I've received no updates from Shell. Attempts to reach out were met with unhelpful responses. In a time when many depend on home office setups, this service is crucial, making the lack of communication and assistance particularly frustrating. Regret ever choosing Shell

Attended Tewksbury fuel station today 9/11/23, all four pumps were blocked by 2 large what I'd describe camper vans. The drivers were chatting after filling up but eventually went in to pay. I could see them chatting again in the pay area so I got out of the car and walked up to the window to get their attention but couldn't, the lady who I know now as Natalie said something to them so I went back to the car. After another 3 or 4 minutes they came out and as they went through the door Natalie and the two men were looking at me and laughing and joking as if ridiculing me. When I went in to pay I asked Natalie what was all the laughing about, while she was answering me the other assistant (Bob) came over and said they were using two cards or words to that affect. I said well maybe they should have moved forward a little to let me in. She then said in a raised tone "no you should have turned around and gone to the other pumps". very rude. As far as I remember there were cars at the other pumps and turning around isn't the best thing to do with cars driving in and out. She kept using a loud tone which so I did the same because of her ignorance. Not very proffessional at all. Recommend better trained empathetic staff.

I have signed up for a broadband package. They have it booked for connection in November. On the notification my telephone number was wrong. I let them know and was told I would have to change myself once it was live. I shouldn't have to do that. So I have trying to cancel the contract. Emailed twice. No reply. Told customer service on the chat line was told to ring a number and speak to retentions. Tried twice. On hold 30 minutes each time. Now Open Reach have contacted my to say they are coming to switch it over. Told them I don't want it. They said I will have to cancel with Shell. How the f--- can you do that?

The staff, the food and cozy atmosphere are amazing. The best Schell in which I was.

The company oil is extraordinary and having worthy profile ,I always use Shell oil in all my vehicle ,use Shell oil for smooth driving

Greedy company. Currently charging £1.59 for a litre in Heathfield.. in Tunbridge Wells ESSO is charging £1.46. Its just a rip off. Unjustifiable greed. From a ‘British’ company . Boycott Shell.

My bills with Shell are so high that I have the heating on for no more than 3 hours a day, just to ensure pipes don’t freeze.
I wasn’t surprised to read in the Times that as Shell took customers from several companies that went bust, that they are allowed to claim back any losses by overcharging households. I’d always thought all energy companies had the same tariff but apparently not.
Would have been nice if existing customers had been advised that they were about to be overcharged as commented on by Darren Jones MP
I’ve written to my MP, Sarah Olney, but was told to ask Shell why my bills were so high! We know why and if she - or the person who replies to her emails - doesn’t then they should ask Darren Jones.

Not impressed with this company
No refund of 171.00 received and they still won’t pay me back my refund
73.00 per month is exstortunate for a one bed property with 2 radiators and No cooker still

First phone call I got hung up on. Second person said she could not hear me. Repeated myself several times, eventually shouting. After ten minutes of TOTAL SILENCE on her end I hung up and called again. After being on hold for ten minutes the woman put me on hold TWICE, then said she had to verify my phone number, she would call me right back. THAT WAS A HALF HOUR AGO! ALL I TRIED TO DO WAS ACTIVATE MY ACCOUNT ONLINE. PROBLEM WITH YOUR ACCOUNT, CALL...

Actual message I sent Shell. They sent me a credit card and I CAN'T EVEN USE IT!

Tried to verify my credit card online but got blocked. Called to find out why. "I'll call you right back." Never heard anything. Tried again. "I'll call you back in a few seconds." Nothing. Finally got a response from Shell by e-mail. "Log in to your account, see reply." Called that number... "We can't do anything until that bank reaches out to you."

THIS IS THE NUMBER SHELL GAVE ME TO FIX THE PROBLEM! WHY SEND A CREDIT CARD IF I CAN'T USE THE DAMN THING?

Only petrol stations that I am using, selling petrol on great price plus good quality, trying not to put petrol in any other petrol stations

Everytime when Im in Germany Im using this pump stastion, best price

So stopped in for gas and my card would not work. The pump said come inside. When i got inside it was not because there was a problem with my card. It was because they wanted to hard sell me a Ralph's card promotion. When i said no thanks I just want gas, Anna just kept selling and would not process my purchase till she finished her pitch. Are you people nuts? Did you just make me come inside the store to hear a pitch and hold me hostage till you finished making it? This station is way overpriced anyway and they have the nerve to pull this nonsense? Avoid at all costs.

No blaring invasion of your privacy at the stations in Colorado when you get there. Wonderful place to visit when your trip is in Colorado.