Shieldpay Reviews 695

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

To start with, main concern was whether it is a scam or not, after a VW payment directed by Keller & Postman. Couldn’t login through HSBC login & had to change my login password as mobile login got... See more

Rated 5 out of 5 stars

Like most people reading these reviews, I had an email from Shieldpay explaining that they had been selected to act as the 3rd party in transferring my funds. I was extremely dubious and cautious give... See more

Rated 5 out of 5 stars

After getting my son in law who works in IT to check this wasn’t a scam I completed the verification,I waited a day or two and messaged Sheild Pay to confirm the verification had gone through,I subm... See more

Company replied

Rated 5 out of 5 stars

Like so many other reviewers, I was sceptical of a sudden email asking for my bank details! I came on here, read all the positive reviews and, still remained unsure. Rang Millberg who confirmed it was... See more

Company details

  1. Payment Service

Written by the company

Shieldpay is the market leader in orchestrating secure digital B2B payments, specialising in transactions that need more than just straight-through processing. Whether you're handling high-value, complex payments or thousands of transactions every day Shieldpay can bring new value to the payment process. With streamlined verification checks, the ability to hold funds until the conditions of the transaction are met then quickly and securely process payouts, Shieldpay is securing the world’s complex payments with technology. For any support enquiries, we're open Monday to Friday, 9am - 6pm. You can find more information on our website: shieldpay.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

695 reviews

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Rated 5 out of 5 stars

Effective

Efficient and accomplished simply the way they said it would happen. VG.

January 19, 2023
Unprompted review
Rated 5 out of 5 stars

Was informed Shieldpay would be…

Was informed Shieldpay would be distributing monies from VW case, received email detailing process from Shieldpay, asked for bank details, monies in bank 3 days later, thanks for your professionalism

January 19, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

I was contacted by Shield pay about my emissions claim. Any questions answered quickly and my problem resolved. Thank you Shield pay for your five star service.

January 16, 2023
Unprompted review
Rated 5 out of 5 stars

vw emmissions case

I received an e- mail from Shieldpay and at first thought it could be a scam to get my bank details so I held off and after some research gave them my bank details. I had opened a special account just for this payment and within 4 days the money was in my account
Seemed a complicated procedure but they carried it out well

January 12, 2023
Unprompted review
Rated 1 out of 5 stars

Contacted by shieldpay.

Contacted by shieldpay.. not sure if scam ? Not happy to give bank details via a link.

January 17, 2023
Unprompted review
Shieldpay logo

Reply from Shieldpay

Hi there,

Thank you for writing us a review.

We have requested further information from you via Trustpilot so we can reach out to you directly to answer any questions you have regarding our payout process. Alternatively, you can also contact us by emailing support@shieldpay.com with your query.

Kind regards,
The Shieldpay Team

Rated 4 out of 5 stars

Genuine - Honest company review.

As with most other reviews I was concerned when i received an email from Shieldpay requesting access to my online bank account in order to verify me. It sounds like a scam and in most cases (with other companies) it might well be a scam, so we should be uber cautious given the current world we find ourselves in.

Fortunately after speaking with Milberg directly they confirmed the email to be genuine and i went ahead and followed the link from Shieldpays email. Within 3 working days i received my emissions settlement from them.

Overall happy with the service. I guess my only gripe is that with so much online fraud and fraudsters getting smarter with how they access your personal data, there must be a simpler/safer way to verify who you are than allowing a random company (in this case - Shieldpay) access to your online banking as the only way to verify who you are. Its for this reason i have reviewed this company only 4 stars.

January 13, 2023
Unprompted review
Rated 5 out of 5 stars

Agree with the below review.

Agree with the below review.. was a little concerned but did some background checks and my claim by mulberg and paid the through shieldpay went through and was paid into my account as noted….

Sometimes things are as good as they seem..

January 14, 2023
Unprompted review
Rated 5 out of 5 stars

Very good experience for me

Got an email on the Monday saying I would be paid within a week . The money arrived on the Thursday . The procedure for getting the money into my account was straightforward though I did hesitate in case it was a scam after reading a few other reviews. However I did a bit of research and all seemed good and turns out I can’t fault them at all .

January 13, 2023
Unprompted review
Rated 5 out of 5 stars

Both Milberg and Shieldpay have been…

Both Milberg and Shieldpay have been exemplary throughout this entire activity. One is always a little sceptical when asked for bank account details but after some very little research I was happy to go ahead and they delivered what they said they would.

January 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. I was contacted on Monday to provide bank details and the payment was in my account by Thursday - Thank you

January 12, 2023
Unprompted review
Rated 5 out of 5 stars

Reliable Company…

Was contacted by Shieldpay on request if my law firm with reference to diselgate claim. A bit concerned at first to give access to my bank details but after checking reviews I was reassured. I was promised payment in 7 days it arrived after 4 working day.
Easy to deal with and reliable.

January 12, 2023
Unprompted review

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