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Shimano are deceptive bike thieves. They got me to send my wheel back for repair to take ten days and ship it back its now 8 weeks and they changed their mind and sent my wheel to Singapore to do experiments on it. I paid for that it belongs on my bike. They think they can just reclaim their parts lie to us and steal them as though we are their slaves after we paid for it and it breaks down.
Awful. Sent reel under warranty to their service center in SC. No response. Called the number they provided- 20 minute wait time. Was told ot would be six weeks before they would look at it. Called after then, 20 minute wait times
Poor show on shimano got a speciziled bike only to find out all the gears are knackered and not working company say that the gearing is ceased and needs new ones. No way get my money back go eles where never use shimano parts again same with the fishing rods bought brand new went fishing caught a fish and the tips snapped on both rods poor workmanship stay clear if shimano engineering get something decent.
Been an avid and long time user of shimano cycling parts and accessories. Affordable but we can consider them disposable? ... For example... shimano chains don't perform and not as durable compared to other brands. Prone to rust. Also seen issues with the ceramic pistons on their brakes... Cracking or disintegrating....has the quality of their products gone down tru the years? It seems the well known shimano quality isn't it used to be ? Customer service, warranty claims sucks as claimed by other shimano users. Thankfully I haven't had any bad experience with them. Heads up guys from shimano.... Lots of new brands and players in the cycling business... Hopefully I won't be forced to change to their competitive brand S____.
AVIOD AVOID AVOID - This company has terrible customer service stear clear from this company at all costs. Absolutely awful customer services
On inspection after delivery i was shocked at the lack of quality control on these Dura ace C40 wheels. The carbon lay up on the rear wheel had an unacceptable step on one of the joins, and the weld on the alloy rim joint had been left rough and lumpy, would have punctured a tyre.
They had a manufacture date of 2017, i was expecting new wheels.
Have returned them to Chain Reaction.
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