ShipBob Reviews 977

Working with ShipBob has been one of the most stressful and damaging operational experiences my business has faced.

Over the past 6 months we have dealt with repeated inventory issues, lost stock, incorrect shipments, poor packing standards and constant errors despite implementing additional procedures and safeguards with their team.

On multiple occasions, staff sent out full case packs of 8 units instead of single units, massively depleting inventory and causing stock discrepancies that then took weeks to investigate and recount. We repeatedly introduced new rules and processes to try and prevent this from happening again, yet the mistakes continued.

The amount of time spent chasing issues, recounting inventory, opening tickets and monitoring fulfilment has become a full-time job in itself. We have lost thousands of pounds worth of stock during extremely important milestones and launches for the brand, and the disruption this caused operationally and emotionally has been enormous.

Their packing standards were also consistently poor. As a perfume brand shipping fragile and hazmat-regulated products, correct handling and protective packing is essential. We repeatedly experienced shipments that were not packed to an acceptable standard despite this being clearly required.

Costs were also far less transparent than expected, with constant additional fees and transaction charges adding up over time.

I rarely leave reviews like this, but I genuinely feel other small and growing brands should be aware of the operational stress that can come with using this service. These past months have been incredibly difficult and exhausting.

Please save yourself the time, money and stress. This is a fulfilment partner to avoid.

This is by far the worst 3PL provider I have worked with.

There have been numerous issues with receiving inventory, frequent mistakes in handling goods, and products being damaged while in their care. On top of that, their customer support has recently become extremely poor, making it very difficult to get issues resolved in a timely manner.

Additionally, with their recent policy changes, it has become increasingly difficult to have errors acknowledged or resolved, which has only made the situation more frustrating.

Based on my experience, I would not recommend using this 3PL provider under any circumstances.

I was genuinely anxious about switching away from self-fulfillment. Handing off something I'd been controlling myself felt like a big leap. If you're feeling that same hesitation, rest assured that ShipBob can execute on your business and ops goals.

The tech stack is robust and has handled everything I've thrown at it. So far they're fulfilling all my orders on time and actually delivering faster service to my customers than I could ever on my own.

But here's the thing - the software and service are great, and the people were even better. Sean has been an amazing rep, and Hande and Diana are both exceptional implementation managers who made the entire transition smooth. That human side is what turned a nerve-wracking decision into one I'm glad I made.

Avoid ShipBob. A very frustrating and costly experience.

Shipbob becomes very difficult to manage once onboarding has finished. Even after spending tens of thousands of dollars with Shipbob, I did not have a consistent dedicated support contact. I was often dealing with a different support person each time, which made it hard to get clear answers or resolve ongoing issues.

Some of the issues I experienced included:

Being overcharged and receiving opaque invoices.

Payment limitations that made things difficult as an international business, including issues using international debit cards or Wise.

Support cases being closed quickly after emails were sent, which was especially frustrating from a different time zone.

Software that frequently froze.

Parcels that were never handed over to the carrier and were thus lost.

Returned inventory becoming difficult to send out or dispose of.

Charges for disposal of even very small items. They charged me to dispose of a single small book that had been damaged.

It ultimately took around six months to remove my inventory and close the account.

Based on my experience, I would strongly suggest that small businesses, especially international merchants, look very carefully at alternatives before choosing ShipBob.

I regret using ShipBob and would not use them again.

Moving our inventory over to ShipBob has been an absolute lifesaver for our fulfillment logistics. Before outsourcing, my team was spending way too many hours packing boxes, which pulled our focus away from scaling our marketing funnels and launching new product lines. Their two-day shipping options massively boost our conversion rate at checkout, and the dashboard integrates seamlessly with Shopify for real-time inventory tracking across multiple hubs. To be fair, onboarding takes time and their receiving guidelines are incredibly strict—if your manufacturer doesn't label things perfectly, you'll get hit with extra fees. However, it cut our order-tracking support tickets by 30% and kept our margins healthy going into peak season.

My order was packed on May 11. I just received it today May 26. When tracking the order at one point there were no up dates. I started feeling like I might have been flimflammed.Did I pay for something that I wasn’t going to get? I called USPS to find out what the delay was in hopes of receiving my order.

The worst 3PL you could choose. After making a case vs unit pick billing errors of throusands of USD (a 15 fold overcharge), they refuse to refund or credit our account, and refuse any responsibility. Senior management in copy, and none of them respond. Tried for 10 months - and enough is enough.
Moving everything over to another 3PL.

I did my research before deciding on a fulfillment center, and I am really happy that I chose Shipbob. The on-boarding process was easy, the dashboard is simple to understand, and best of all, they have the ABSOLUTE BEST customer service I have ever encountered. You will not be waiting for someone to get back to you or be communicating with a chat bot that doesn't understand what you need. If you have an issue, they will look into it and give you a very detailed solution and do it very quickly. I highly recommend this company!

ShipBob has been a strong fulfillment partner for our brand and we have been consistently impressed with the overall experience.
Their technology platform stands out in the 3PL space - the portal gives you the ability to slice and dice data in ways that are genuinely useful for operations teams. Inventory visibility, order status, and fulfillment metrics are all readily accessible and easy to act on. The level of transparency the platform provides into day-to-day operations is something we haven't found with other providers.
What sets ShipBob apart, however, is their team. From our account management contacts to their implementation and support staff, everyone we've worked with has been highly competent, knowledgeable, and responsive. They understand the complexity of fulfillment operations and come to every conversation prepared and solutions-oriented.
For any brand looking for a 3PL partner that combines strong technology with an equally strong team, ShipBob is a standout choice. We look forward to continuing to grow our partnership with them.

THE ABSOLUTE MOST HOPELESS COMPANY TO WORK WITH. I have NEVER dealt with a more soulless and incompetent global company.
0 stars if possible.
Be warned- you will not be able to have a conversation with anyone after they remove your account manager, I’ve been waiting for months to resolve an issue and have not had a response to my emails over the last 3 weeks of following up.

Absolutely ZERO oversight of their drivers. Even less communication to the customer. Breach of contract with their contracted merchant.

My package arrived more than a week after their first estimated delivery date then just kept shifting it back a day.

When asked (via email because they don't answer phones) they deflect responsibility of tracking to the merchant who'll only see the same tracking info I get.

Then, they don't even take it to your door! They hand it off to another cheap bench warmer local delivery service whose even more inaccurate about their estimated delivery and worse at communication than they are.

I recommended to the merchant that they sever ties with ShipBob ASAP and maybe sue for breach of contract (if there is one)

Really terrible customer support. Packages go missing all the time. They take very little responsibility for anything their side. And filing claims is a really difficult process. Returns very often went missing, and their 10-day SLA for that meant the customers had to wait ages before I could refund them. I estimate that 80% of all of my customer service issues and challenges I had last season. Were because of the poor support and information from ShipBob. I really wanted this to work out for me because they're a big business and they have a lot of warehouses and leverage. I just finally got rid of all of my inventory out of their place and moved over somewhere new. I think the only reason you'd want to work with ShipBob is if you were so big that you didn't care about customer service.

Overall their service is pretty trash. Customer service doesn't really exist outside of issuing you a credit when they or carrier mess up. No actually support is given and everyone just defaults to the credit after 15 days. The carriers they use are pretty bad and you aren't able to limit the ones they use. Right now we are sitting at about 8% loss rate for shipments. We've now had 2 major loss incidences where 30-40 packages are lost all at once. Each event was about 25-30k in lost profits. You have no one to talk to to figure out these issues and the person who sets up your account has no way to help either. They don't really have any account managers that can assist either. Save your time and sanity, and look elsewhere!

I work in a very regulated space, so it is important for me to find partners who are extremely detail-oriented and great at meeting SLAs.

I have to say, for a 3PL, ShipBob is the GOAT. Their support team is top-notch, and they integrate seamlessly with my systems.

If anyone asks for a 3PL recommendation, I would not point them to any other partner; ShipBob is the first and only team I mention.

Shipbob have been the most stressful part of running our small business. They consistently pack incorrectly, use boxes that are too large for our products and cost us extra, charge us for more storage than is required and are impossible to get any kind of decent customer service. The straw that broke the camels back was having them lose 17 boxes of our stock last November and we are still now 5 months later fighting for compensation. I strongly recommend against using shipbob- they have been the nothing short of a nightmare.

Shipbob lost 22k $ worth in inventory from my company and they were never accountable for it. Now they don't even have a phone number to call. This is the worst fulfillment center

This is the worst fulfillment center ever. Now they don't even have a phone number to call. Absolute garbage

Great end-to-end support and service for small business.

The implementation team was thorough and knowledgeable, and that set up our fulfillment process to work seamlessly. We've been using ShipBob for 6 months, and have not had the kinds of errors or incidents we've had with other 3PL warehouses. Everything works as designed, on time, and flawlessly.

The onboarding process for new clients is unlike any I’ve experienced. It is extremely organized and thorough. All of the staff were very nice and professional.