Shipbymail Reviews 

610
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the reliable and fast delivery service, noting how quickly packages arrive in superb condition. Many found the overall process easy and convenient, appreciating the smooth experience and excellent customer service, with staff described as helpful and prompt. However, some customers also noted concerns regarding pricing, with several finding the final cost, including tariffs, higher than expected or estimated. Additionally, a few people experienced delays in package processing or shipping, sometimes waiting longer than anticipated for their items to be dispatched or delivered.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the speed and... See more

Service

People report positive experiences with service, often describing it as helpful, courteous, and efficient,... See more

Product

Reviewers highlight positive aspects of product, often praising the ease of use and reliability that allowed... See more

Price

Consumers find price to be ambiguous, with many reporting excessive and unexpected charges, such as... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and responsiveness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a reliable service! I've used Ship By Mail many times now, and they never disappoint. Every item has arrived safely, and the process always works exactly as it should. It's rare to find a service... See more

Rated 5 out of 5 stars

It took a whole life to process the package(4 days though they marketed max 2 business days) though once processed it was super fast to deliver. The customer service took more than 48h to answer thoug... See more

Rated 5 out of 5 stars

I was looking everywhere for a camera that was sold out across the US when I came across it in stock in the brand's Canadian store. They could only ship to a Canadian address so I came across Shipbyma... See more

Rated 5 out of 5 stars

I was apprehensive but desperately needed a product for my small business from a Canadian vendor that no longer ships to the U.S. so I decided to give ShipByMail a try. It was easy to set up an accou... See more


Company details

  1. Courier Service
  2. Group Buying Service
  3. Shipping and Mailing Service
  4. Shipping Service

Information provided by various external sources

ShipByMail is an affordable Canadian Parcel Forwarder which gives you a free Canadian Address to shop your favourite Canadian merchant. Sign up now and start shipping from Canada to the USA and internationally.Pay the merchant yourself or use our BuyFo...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

610 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(610)

105 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service!

This is my first time using Shipbymail and for sure it will not be my last. My order came well packed and without any delays. Also the website is easy to use and everything was clear.

September 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Pleasant Surprise - No Regrets

Got a gift certificate from Amazon Canada and wanted to find a way to ship to Jamaica and found this option. Was hesitant a first to but decided to give it a try. I was alerted when packages were delivered to location. I used UPS and the package was delivered right to my house. A bit pricey but worth the convenience

September 11, 2025
Unprompted review
Rated 4 out of 5 stars

ShipbyMail is the best, easiest and most affordable

ShipbyMail is the best, easiest and most affordable service for us to send returns from Amazon.ca to our USA headquarters. The process is easy and straightforward with only a few clicks and the cost is competitive. There are some extreme fees if you exceed the free tier but you can avoid them because they send regular notifications.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing!!!

I am extremely pleased with my order, the process, and overall experience with Shipbymail! Actively updated and communicated with me regarding my order. Shipped and arrived very quickly, a lot faster than I was expecting! Will definitely be using them for future purchases. Definitely recommending them to my friends and family!

August 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Great customer service

Great customer service and communication. There was an issue caused by the shipper (DHL) and Shipbymail was very helpful in getting it resolved. I would definitely use their service again.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

I’m thrilled

I’m thrilled! Able to get some products from Canada to Hawaii with so little stress. Mahalo!

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

I am SO grateful I found ShipByMail!

I was apprehensive but desperately needed a product for my small business from a Canadian vendor that no longer ships to the U.S. so I decided to give ShipByMail a try. It was easy to set up an account and when I had a couple of questions, customer service got back to me quickly, via email, which I appreciate, because with my busy schedule, I'm hard to reach by phone. I am SO grateful I found this service and won't hesitate to use them again.

July 24, 2025
Unprompted review
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Rated 5 out of 5 stars

This is awesome forwarder company in Canada

This is awesome forward company. I have tried different forwarder address to ship my package to Papua New Zealand, however, shipbymail is I can say best. All payments method are good, shipping method are good and shipping prices are reasonable.

Also good customer services with good communication.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Easy process and quick turnaround!

I was looking everywhere for a camera that was sold out across the US when I came across it in stock in the brand's Canadian store. They could only ship to a Canadian address so I came across Shipbymail during my mail forwarder search. Within a few hours of my package being delivered to their warehouse, I got an email notification and the next day, it was on its way to me! All in all, it was a very smooth process which I would do again!

May 27, 2025
Unprompted review
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Rated 3 out of 5 stars

Customs got a hand of it

Everything was good, but my package got opened by customs and my boxing gloves have been taken out of the wrapping and I got my package back and it was not even closed.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Straight-forward process, even for first-timers.

The shipping process went well, and a 3-shipment order was consolidated into a compact parcel that arrived super-fast in Australia by Canada Post Xpresspost International at a cost that was not much more than if I had sent it myself.
The only twist was that two of the three shipments were delivered to Shipbymail when its Vancouver office was closed (open 9am to 2pm Mon-Fri) but both succeeded on the second attempt.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

10 STARS if I could rate that

Communication was amazing, service was equally great, this is my first time trusting Shipbymail and again they took great care with my package and everything arrived perfect and packaged carefully, thank you and I will be back, Liz

July 7, 2025
Unprompted review
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Rated 5 out of 5 stars

A great company!

I was a little nervous at first! I was trying to get a suit from China, but it kept getting returned to the maker by customs. I decided to use this forwarding service, and even though it took a while, I got my product safely! I am super happy and the whole process was really easy! I will be using this service again the next time I have a big purchase!

July 1, 2025
Unprompted review

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