Shipton & Co Reviews 

I have purchased items from this company for a number of years with no problems. However, I bought a bracelet for my daughter for Christmas which was faulty so she returned it and ordered a different one which broke. My daughter spent many weeks trying to get them to refund the money before finally telling me what happened. Since then I have been trying to get the money refunded to me. They have finally told me that the money has been refunded via Link Pay (who I have not heard of) because they claim that this is the medium I used, which is totally incorrect because I only ever use my debit card or PayPal. Plus they are only prepared to pay me £10 less than the original price. I would definitely not buy from them again

We were spending the day in Keswick and wanted to see if we could find an extra special ring for our very precious daughter for a very significant birthday . We were with friends and just called in by chance. The service was amazing and immediate. The ring we needed was her birth stone. Steve and Michelle brought out every ring with an aquamarine stone in. They were beyond professional and attentive. We eventually found a gorgeous ring that needed downsizing. This was Saturday the 1st March and we needed it for Monday 9th as it was really important she received this special gift from her parents as a memory token. We live in Newcastle and the post isn’t good here but they said they would do their very best to get it sized for us to come and collect it. We left the shop and felt reassured they would do their very best best to accommodate us. We wondered all week if we would get her ring and to our delight Steve rang us up to tell us the ring had been sized and delivered to their shop. I can’t emphasise enough what an asset these two people are to be the ambassadors of selling your wonderful jewelry. She was delighted with her birthday present as we were the the overall experience in this shop with these super professionals.

Having used this company for many years now, it goes without saying that the quality, the price, and the whole package are excellent. I thoroughly recommend Shipton & Co., and I shall continue to use them. I have found items that, although they are at the bottom end of the price ladder, are just as beautifully crafted as the more expensive items.

Ordered two items a lovely bracelet and a 18 CT gold plated scarf. Unfortunately the scarf was faulty, and a full refund was given for the scarf. Excellent service, highly recommended.

Pleased with products and presentation. Took a few days for them to be sent and different free gift offered.

I’ve purchased several gifts from Shiptons and they have all been good, and their free gifts are an added bonus. Would recommend them for quality jewelry at a reasonable price, especially in their sales.

Have many pieces from this Company and very pleased with them all.
Just wish I could afford everything they offer!

Beautiful piece of jewellery...at great price and a fast delivery ! Very happy with the service !

Ordered by phone and Customer Service was great. Product arrived beautifully packaged and of good quality. Delivery was fast. Very pleased with Company.

The Lapis Lazuli Bead Necklace is beautiful, as described, good quality for the price, my partner is very pleased. It was well packaged, the free gift Jewellery Case is nice and also useful, and the despatch was prompt.

Brilliant service I’ve used this company several times and not been disappointed the jewellery is different and beautiful lovely shop in Newquay the assistants are really friendly and helpful

Excellent service from order to delivery.20

As always the jewellery if perfect. Really quick secure postage.
Look forward to haveing some rings that are plain gold bands with engraved flowers.instead of latace work & false stones

Delivered on time and in good condition. Item exactly as described, and very well received by my other half! Well done, as ever.

For the first time in many years ,I had to return a bracelet,which I realised would not be a suitable gift.
I telephoned the customer service department on receipt of the item. I was given instructions of
how and where to return (free of charge) the item. On receipt of the parcel , a member of the customer service department telephoned to ascertain my card details to refund my money. The whole thing was carried out in their usual professional and friendly manner.

A very promt service, friendly person on the telephone and quality goods. Unsure of date ordered.

I was very pleased with the help i received from your customer services.

Your jewellery is always very tempting,and there is always something I like to buy ,keep up the good work 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿

Beautiful necklace, arrived quickly in a beautiful presentation box. I have problems fastening necklaces now because of arthritis in my hands, but this one slips easily over my head. So it's easy to wear and looks fabulous. Thank you.