Shirley Aquatics (1984)ltd Reviews 

148
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpful guidance, extensive knowledge of marine life, and friendly, patient attitude during visits. Consumers note that the dedicated team takes ample time to thoroughly explain setup requirements, recommend accessories, and provide wonderful care for aquariums. Some reviewers were not happy with the quality, mentioning that fish unfortunately died shortly after purchase and animals suffered unexpected health declines. A few other people also felt that certain store sections lacked proper support, experiencing crowded environments, rushed handling, and unhelpful responses when asking for assistance.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Product

People report positive experiences with product, highlighting the phenomenal variety of equipment, tanks, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, professional, and... See more

Customer service

Customers had positive experiences with customer service, noting that staff members are patient, courteous,... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers report top quality stock, healthy fish, and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love shirley aquatics and have for decades, from the huge koi ponds to the tiny nano tanks set up to gaze into another world...but this trip was awesome thanks to celia!! I'm redoing a huge paluda... See more

Rated 5 out of 5 stars

Went along to the aquatics shop at Valletta farm for some snails. Met two very help full ladies Cecelia and Gina who were absolutely lovely they found me four snails they were so professions and help... See more

Rated 5 out of 5 stars

I ordered my Beefheart discus food from Shirley Aquatics. Delivered the next day by DHL, came in insulated box with freezer packs in to keep it cold. Arrived perfectly as expected. Also this will be m... See more

Rated 5 out of 5 stars

Gina and mark helped us today choose our tank and everything we needed to go with it, we was taking our time as so many options however they was very patients and was very helpful we will definitely b... See more


Company details

  1. Aquarium Shop
  2. Aquarium
  3. Pet Store

Information provided by various external sources

Tropical Fish Aquariums. Buy Oase Pond Pump & Filters. Marine Fish & Reptile Shop Online and Koi Carp & Aquarium Suppliers


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(148)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

THE BEST AQUATIC SUPPLIER IN THE MIDLANDS

I have recently taken up fish keeping and went to Shirley Aquatics. I am glad I did!! The staff i.e. Rosie are so friendly and helpful and the owner John is more then pleased to spend time assisting and giving advice.

I absolutely love the place, huge range of stock! Loads of fish species to coose from both coldwater, marine and tropical.

I am now and will be for many years a loyal customer.

January 3, 2015
Unprompted review
Advertisement
Rated 5 out of 5 stars

Extremely helpful and knowledgeable staff, good quality specimens and a fun place for the children too.

I have been a customer at Shirley Aquatics for the best part of 10 years now. I've always found the staff extremely helpful and knowledgeable and showed great care for the fish (I have a freshwater tank). The stock always looks well cared for and is fairly priced too. The selection of tanks, equipment and general fishy bits has always been very varied and the displays inspiring too. The only downside for me is that I live over an hour away so the online ordering facility has been really helpful.

June 19, 2013
Unprompted review
Rated 5 out of 5 stars

Friendly, helpful and knowledgeable staff who clearly have a passion for what they do

I have bought several fish and various tanks from Shirley Aquatics and have always found the staff quick to help and give advice. I'm not a serious fish man but when my children wanted fish, the staff gave great advice and top tips and we all had lots of fun choosing the various things to go in the tank.

If you want fish or stuff that fish need - go to Shirley Aquatics!

June 6, 2013
Unprompted review
Rated 4 out of 5 stars

Arrived eventually, must make sure to order well in advance.

I was promised a phone call back when i asked where my order was but this didn't happen. Two days later i get an email saying they were out of stock, didn't say this on their website when i ordered the sturgeon food. Once their stock arrived delivery was next day. Would have been very good if the delay had been made clear when i placed my order.

May 10, 2013
Unprompted review
Advertisement
Rated 5 out of 5 stars

Perfect service and product

Ordered the nitrate remover after searching internet for cheap and reliable nitrate remover. Product was delivered when promised and in perfect package. Tried the product and was impressed. 40 ppm to 5 ppm :).. Be mindful that this also changes the PH of water. Hence its not a plug and play for most of us

March 3, 2013
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service.

Really pleased with service as providing you information when the item(s) will be delivered.Really quick dispatch,i had my items delivered within 2 days.Only thing i would like to see in the future is to be able to check their livestock and purchase my fish online from them!

January 8, 2013
Unprompted review
Rated 5 out of 5 stars

The goods I want with no fuss, reliable delivery and reasonable prices.

I generally order Rowaphos (imo the best phosphate remover on the market). For some unexplicable reason I can't buy it where I live here in the Czech Republic. I've tried literally tens of other companies in the UK but most won't send here (again, why? is a mystery). However, Shirley Aquatics send me my order every time with no problems and no bizarre excuses. Well done Shirley! Clearly a pioneer in mail order :o)

January 3, 2013
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service

Really good service - easy to use website and ordering, emails to let me know exactly when items would be delivered and very reasonable prices and postage.
I ordered live daphnia for my baby axolotls, hard to get at this time of year, but they arrived in great condition and there were loads of them in each bag.
Will definitely use Shirley Aquatics again - thank you! :o)

January 2, 2013
Unprompted review
Rated 5 out of 5 stars

Fast reliable service

This is the second online order I have placed (I do not always have time to drive up to Solihull) and both orders were despatched on time and with the appropriate email confirmation.

Recommended aquatic supplier.

Thanks
Rona

December 12, 2012
Unprompted review
Rated 5 out of 5 stars

Super price and service!

1st time I've used this company, usually I would shop with another online supplier. However pleasantly surprised with there great service, communication, products and price - I will use again.

November 27, 2012
Unprompted review
Advertisement
Rated 5 out of 5 stars

Good service

Part of my original order was missing from its packaging as can happen. This was rectified very quickly and efficiently.
Excellent serviceThanks

November 25, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service!

I purchased a new tank from Shirley Aquatics along with some other bits and bobs. It was delivered the very next day - at least a 40 mile trip down the motorway. The tank I ordered had an integrated filter, that I have not used before so I called up the next day and the man I spoke to couldn't have been more help full. The price of the tank was an amazing deal too - the cheapest I found anywhere.

November 7, 2012
Unprompted review
Rated 5 out of 5 stars

Great product, great service

I ordered the Nitrite Remover from Shirley Aquatics as I couldn't find another product like it anywhere else! The product works really well, and it arrived very quickly and well packaged.

October 31, 2012
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look