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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers appreciate the app's ease of use, finding it simple to navigate and a great way to earn rewards and vouchers. People are generally pleased with the promptness of rewards and the various opportunities available to accumulate points. The app is seen as a convenient and enjoyable part of their routine, with some users having positive experiences with customer service when technical issues arose. However, some people were dissatisfied with the company's technology, particularly regarding outdated software and compatibility issues with newer operating systems like Windows 10 and 11. Several customers reported problems with transmitting data and receiving error messages, often attributing these to the company's archaic systems and lack of updates. There were also mentions of poor customer service when these technical difficulties occurred, with some feeling that their concerns were not adequately addressed.

What people talk about most

Technology

Customers consistently express frustration with the technology. Many reviewers report issues with outdated... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers find the platform easy and quick to use,... See more

Application

Reviewers highlight ambiguous aspects of the app. Many customers praise the mobile app, finding it easy and... See more

Customer service

Users describe ambiguous interactions with customer service. Some customers praise the service, highlighting... See more

Product

People report ambiguous experiences with the product. Many customers express satisfaction, highlighting their... See more

Based on these reviews

Rated 4 out of 5 stars

I've been doing this for nearly 20 years now and have received £100s in rewards. It would be good if places such as Bannatynes and supermarkets could be included in the rewards vouchers too. They... See more

Company replied

Rated 4 out of 5 stars

Mostly we (my wife & I) are happy with the process for logging our shopping with Shop & Scan We share the task of scanning our shopping with the clicker, and I deal with scanning the receipts and subm... See more

Company replied

Rated 4 out of 5 stars

It is a bit hard to use and definitely can be more user friendly but it does reward you for doing something very simple. Still very easy money I would say.

Company replied

Rated 4 out of 5 stars

Ive been with S & S for about 16 years and pleased to be a member as ive been able to purchase many items especially from Amazon. Also ive never had any problems with there customer service, if i... See more

Company replied


Company details


Contact info

3.6

Average

TrustScore 3.5 out of 5

419 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to Use and Rewards Build Up Quickly

Shop & Scan (Food On The Go) has been a great experience so far. The app is simple to use, and logging meals or snacks only takes a moment. I like that it focuses on everyday purchases I’m already making, so it never feels like a chore.

The rewards system is fair and transparent, and the points add up faster than you’d expect. Being able to turn them into high street vouchers is a brilliant bonus and makes the whole thing genuinely worthwhile.

If you’re looking for a panel that’s straightforward, reliable and actually gives something back for your time, Shop & Scan (Food On The Go) is definitely worth joining.

April 9, 2026
Unprompted review
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Rated 5 out of 5 stars

It‘s really worth it .I used it almost…

It‘s really worth it .I used it almost 1year and got ₹70 reward. It's easy to use. Everything works great reward and the survey opportunities. But one thing i didn't got all the survey.In last 1 year i just got only 2 survey but my relatives they got more than me .
And I also say their customer care service is rellay good. They are really helpful.

April 12, 2026
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you for your feedback and for being with us over the past year. We’re pleased to hear that you find our platform easy to use and that you’ve had a positive experience with our rewards and customer support.
We understand your concern regarding the limited number of surveys. Survey availability can vary depending on individual profiles and specific requirements. We encourage you to keep your profile updated to improve your chances of receiving more surveys.
Thank you for your understanding.

Rated 5 out of 5 stars

Easy to use

Easy to use
Great way to get extra points
Only downside for me is you can’t see what you have already scanned

April 8, 2026
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you for your feedback. We’re pleased to hear that you find the platform easy to use and a great way to earn extra points.
We appreciate your suggestion regarding the ability to view previously scanned items and will take it into consideration for future improvements.

Rated 5 out of 5 stars

I used £60 total as voucher so far

I used £60 total as voucher so far, i loved shop&scan so much,

April 5, 2026
Unprompted review
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Reply from Shopandscan

Thanks for your feedback!
Great to hear you’re enjoying the ShopandScan. We’re glad to have you with us!

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Rated 5 out of 5 stars

I love the shop and scan app

I love the shop and scan app, I've been with them since the days of the old scanning machines that used to send info over and have now switched to the app on android. Everything works great, rewards are prompt and there are ample opportunities to earn points just by describing your food and drink as well as surveys and shopping.

April 9, 2026
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thanks for your feedback!
Great to hear you’re enjoying the ShopandScan app. We’re glad to have you with us!

Rated 5 out of 5 stars

I’ve not been with shop and scan very…

I’ve not been with shop and scan very long but I have found them to be a trustworthy company and enjoy saving the points up towards vouchers for Xmas

April 9, 2026
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thanks for your feedback!
Great to hear you’re enjoying the ShopandScan. We’re glad to have you with us!

Rated 5 out of 5 stars

Bonus app scan on the go!

I am already have the Kantar scan and go app for my main shopping and being invited to use food on the go is an added bonus. It’s quick and easy to use which is perfect. I even sent the link to my husband. I haven’t used the rewards yet as I like to save them up.😊

April 8, 2026
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thanks for your feedback!
Great to hear you’re enjoying the ShopandScan app. We’re glad to have you with us!

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Rated 5 out of 5 stars

Not being doing this for long but it s great .

Not being doing this for long , but so far it’s great and I ve accumulated lots of points already , so will be treating myself soon … thank you

April 9, 2026
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thanks for your feedback!
Great to hear you’re enjoying the ShopandScan app. We’re glad to have you with us!

Rated 5 out of 5 stars

I recommend

I’ve been using this app
For over a year and have earn over £100 in vouchers easy to use and a great way to get extra income

April 9, 2026
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thanks for your feedback!
Great to hear you’re enjoying the ShopandScan app. We’re glad to have you with us!

Rated 5 out of 5 stars

A great app

A great app, we just gained 5000 points worth £5, just for describing what meals or snacks we consume while out. There are ongoing rewards too.

April 9, 2026
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thanks for your feedback!
Great to hear you’re enjoying the ShopandScan app. We’re glad to have you with us!

Rated 5 out of 5 stars

I got a code when I was pregnant

I got a code when I was pregnant, so have been using for about a year the phone app is so much better than the clicker that my nan used to use she stopped doing shop and scan because the clicker was giving too much trouble, and now can’t do it again I gave my daughter a code as I could recommend but because she lives at the same address so it wouldn’t work. But anyway the app is great I’ve got about £30 in points currently and have changed up 30/40, 5 more minutes when putting shopping away for free money.

April 9, 2026
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thanks for your feedback!
Great to hear you’re enjoying the ShopandScan app. We’re glad to have you with us!

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Rated 5 out of 5 stars

Amazing amazing amazing

Amazing amazing amazing.
Used alloys of platforms but this is the one which makes you redeem the fastest and quickest.

April 9, 2026
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thanks for your feedback!
Great to hear you’re enjoying the ShopandScan. We’re glad to have you with us!

Rated 5 out of 5 stars

Fantastic app

Fantastic app, very easy and quick to use, love the variety or rewards on offer

April 9, 2026
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thanks for your feedback!
Great to hear you’re enjoying the ShopandScan app. We’re glad to have you with us!

Rated 5 out of 5 stars

I love using this app

I love using this app. Just scan your shopping or when you eat out. And get paid to do it lots of different vouchers to choose from. Has become part of my daily routine

April 9, 2026
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thanks for your feedback!
Great to hear you’re enjoying the ShopandScan app. We’re glad to have you with us!

Rated 4 out of 5 stars

It is a bit hard to use and definitely…

It is a bit hard to use and definitely can be more user friendly but it does reward you for doing something very simple. Still very easy money I would say.

April 9, 2026
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you for sharing your feedback! We appreciate your honesty and are glad to hear you find the rewards worthwhile. We’re always looking for ways to make the experience more user-friendly, and your comments will help guide improvements. Thanks for using our platform and for taking the time to leave a review!

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Rated 5 out of 5 stars

Good.

Enjoying so far, enjoy the rewards.

April 9, 2026
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thanks for your feedback!
Great to hear you’re enjoying the ShopandScan. We’re glad to have you with us!

Rated 5 out of 5 stars

Excellent

Excellent. Scan your shopping, send photo of receipt.
Earn points and exchange for voucher.
Great idea.

April 8, 2026
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thanks for your feedback!

Great to hear you’re enjoying the app and the rewards. We appreciate you taking part!

Rated 5 out of 5 stars

Shop and scan review

I thoroughly enjoyed using Shop and scan app for my shoppings.

April 9, 2026
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thanks for your feedback!

Great to hear you’re enjoying the ShopandScan app. We’re glad to have you with us!

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