Shopeezee Reviews 98

It is the one of the top luggage online retailer I have ever used I would love to use this company again without any reservation they provided next day delivery before 9.30 am of my suitcase at a very low cost as I was travelling out from Luton to Amsterdam and the airline busted my suitcase so I went online to get my suitcase and found this company. The guy Matthew on the phone was very corteous and helped me select the Antler Doulite luggage he described it as the strongest luggage and lightweight as well. i am impressed with the quality of this suitcase. I wish to thank shopeezee.

An item we purchased through Shopeezee got damaged and did not fulfill our expectations of the product. We got in touch with Shopeezee and the manufacturers and we received a replacement for the damaged goods. Shopeezee kept us informed of what was going on and kept in touch with the manufacturer for us. We were delighted with the service they provided.

We struggled to find a laptop bag for our nephew, we contacted Shopeezee who gave us some alternatives as the original bag he wanted was out of stock with the supplier. He decided on which one to go for and within 2 days it was delivered!! Fantastic customer service from order to delivery....will definitely use Shopeezee again!!

I bought 2 Skyflite trolley cases from Shopeezee and I am thrilled with them. I found Jason to be very efficient and he is an absolute "star".
Well done, Jason !!

I recently ordered a case from shopeezee which was out of stock, but as I required the case within a certain time I was contacted firstly by email and then by phone offering me an alternative at the same discounted price and with next day delivery. The case duly arrived within the alotted time given me by the courier. Excellent service, and with a personal touch. Well done shopeezee!!

Having been let down by another company, I found Shopeezee on a search and ordered 2 Briggs & Riley cases at a very competitive price for delivery in 2 to 3 days. Perhaps because I live in France and had left some instructions in French, I received a call the following day to clarify the order. I explained my problem and agreed a delayed dispatch date to ensure that I would be home to receive the consignment and was told that I would be contacted again if there were any problems. A further call came a few hours later to say that only an alternative colour was available within my required timescale but, although normally more expensive, I could have them at the same price. We agreed and I received the cases in France on the date Shopeezee proposed. I therefore believe that Shopeezee deserve the highest rating for their excellent, attentive service. Thanks.
Nigel Yeldham, France

I have only ever had one difficult experience with Shopeezee, i have been buying from shopeezee for the past 5 years as they have the biggest kipling bags range online and their prices are always competitive. I ordered a kipling trotter from shopeezee and it arrived on time , however they sent me the completely wrong colour and since i was meant to go away the same weekend, i could not use the bag.However the situation was quickly rectified when i came back from my hols and they collected the wrong one and replaced it with the correct one within 3 days. I will continue buying from them because their customer service is always helpful and it is great to be able to order things online and have them delivered to home, the local shops never seem to have the colours that i want.

Quick delivery !! great customer service :)

I placed an order on their website which was shown to be in stock and would be delivered within 1 to 3 days. On the third day I receive an email telling me that it is goin to take 7 to 10 days.

It find it really frustrating when companies advertise something as in stock to get your order then let you down.

I am now left with no gift and it is too late to order something else online.

Everything about your website has been very impressive. It is very user friendly, the speed with which you processed and delivered our order was exceptional and whilst it was unfortunate that we received a damaged suitcase, you could not have been more accommodating in quickly replacing it without any hesitation. I would not hesitate to buy from you again

My original order appeared to have been collected from Shopeezee but then couldn't be located by the courier company. After speaking to Jason, letting him know that the cases were urgently required for a holiday starting three days afterwards, a second order was dispatched and safely delivered the next working day. Throughout the experience Jason and I maintained a constant, reassuring e-mail correspondence and I would have no hesitation at all in recommending Shopeezee to other potential customers.

Ordered handbag for wife. Nothing for a week. Phoned them claimed they sent a email stating out of stock. Will send next week was their reply.
Another week nothing turned up. Further phone call again claimed another email sent, now promised delievery by that Friday. Nothing still turned up.
Another phone call on the Monday they took £5 off price (I wonder if I will get that on next months credit card bill ??) Again promised delievery by Thursday. Phone call next day from them (the first call from them !! ) your item is being sent tomorrow (wed) guess what never turns up !!.
Hooray arrived today. Nearly three weeks after order which stated delievery between 24 and 72 hours.

ps still trying to find the emails that they sent !!!!!!

Wouldnt touch (or order from them) with a Barge pole ever again.

You have been warned !!!! :-)

Had a problem with my didnt get confomation email, so ordered again two days later and recieved confomation next dat cade one came next day case two came which we refused delivery, emailed customer service to let them know what had happened got a reply stright away from Jason who said he would sort it, and he did at know cost to my self even though it was my fault for over ordering will use shopeezee again keep up the good work Jason.

I bought a backpack and within a few days they contacted me saying they were out of stock and if I was willing to wait. I said that was okay but I needed the backpack by a certain date, two week later. They said that would be no problem.
On the day I needed the backpack there was still no delivery from them. It's now been over a month and a half since I needed the backpack. I have emailed them three times, all without any kind of reply. The money has been taken out of my account. It was taken straight after I said it was okay to wait for the backpack.
I would not use them again, customer service is absolutely appalling, they DO NOT get back to you if there is a problem with your shipping.

UPDATE: After posting my review, Jason contacted me. He looked into my order and found it was not even sent. That the suppliers had failed to deliver. So after he chased them down, the backpack was sent to me. FedEx had some problems delivering it, but a short while after Jason started to look into my case, it finally arrived. So at last I have it. And I must say Jason's been great in chasing up things, looking at what had happened. So that has changed my view about this a bit. I would use again, but I would then also contact Jason before ordering. He also offered me discount on my order. Thanks for sorting everything out Jason!

A fault developed with an Antler case. Shopeezee were excellent in dealing with the problem and arranging for collection and replacement. Communication was first class with all emails responded to within the day

I purchased a professional makeup beauty case for my partner, and not only was the service i received from shopeezee flawless she was also very pleases with the way in which the case looked and was designed

would recommend using shopeezee everytime

I purchased a set of Antler Flyweight cases and the price and delivery were the best around. The sign of a good company is how they react if something then goes wrong and unfortunately after 8 months the larger case restraining clip broke inside. Shopeeze responded immediately by contacting Antler who sent replacement clips. As I couldnt fit them Shopeeze arranged for Antler to collect the case and repair it. 1 week later a brand new replacement case was delivered to my house.

Well done guys you are strongly recommended.

R.Bamber Preston

I bought the mauritius chamarel beauty box from shopeezee for my daughter. She is very pleased with it - she can put all her make up, combs and other bits. It is nice to have everything arranged neatly in the separate compartments. It also can be locked so the kids can't get it there and mess it around. The pink is a really nice pink colour, not too bright . Even though it is described as a cosmetic case, it could be utilised for anything really - it would be great if you are into nail art or could be used to keep stationery in. I am going to buy one for myself to put my dressmaking equipment. Would recommend shopeezee

Having ordered a suitcase and knowing I had cut it fine to needing it I phoned their customer service team. They were very honest in keeping me updated on the orders progress as well as tracking information upon despatch. We did have a couple of minor issues on receipt which were promptly and amicably settled.
I would recommend the company and would certainly use again if needing any luggage.

After an initial problem with my order I can not fault the superb customer service I received. I would not hesitate to buy from this company again. Great value you for money goods and great customer service.