ShopForGeek Reviews 21,751

Reply from ShopForGeek

Sep 19, 2025

Hello Andrii,

We take note of your decision to publish several consecutive negative reviews about us on Trustpilot. However, it is essential to restate the facts in a clear and transparent manner so that everyone can objectively assess the situation, as you yourself pointed out 😊

1. Clear customer account fraud, to the detriment of other buyers

On August 26, 2025, you created several customer accounts under different Gmail addresses with the sole purpose of bypassing our rules and artificially increasing your chances during the reservation lists for the POP figures of Tusk and Sung Jinwoo (Solo Leveling).

This scheme was carried out to the detriment of all other customers who participated fairly and whose chances were reduced because of your fraudulent actions.

Our Terms and Conditions of Sale (Article 6, §5) strictly prohibit multi-account practices, precisely to ensure equal treatment for all participants. As a result, your fraudulent accounts have been excluded from all current and future reservation lists.

2. Orders placed as part of the fraud

In order to validate each of your fake accounts for registration in the two reservation lists, you placed several orders on August 26 and 27, 2025, to obtain the ShopForGeek+ status required for each account. Given the confirmed fraud (multi-account), you were no longer eligible for any current or future selection.

3. Negative reviews posted afterwards

It was only about ten days after receiving your orders—and once the reservation lists were definitively closed—that you began publishing negative reviews on Trustpilot, without ever contacting our customer service in advance to report any delivery issue.

4. Your partial attempt at justification

After our first public response to your initial review (which you have since completely edited!), you provided photos of damaged POP packaging, covering only part of your orders. In accordance with our procedures, and despite the technical impossibility of returns from the United Kingdom (Brexit / customs fees), we offered you a full refund of your orders, provided that we received proof of destruction of the POP figures concerned. To this day, you have never followed up on this request.

5. Persistence in bad faith

Instead of responding to this fair proposal, you chose to multiply negative reviews related to the same case, even though a definitive and equitable solution had been offered to you. Your actions clearly demonstrate an attempt to obtain a full refund while keeping the products, which amounts to unjust enrichment—on top of your initial fraud with the reservation lists.

To close your case:
- A full refund of your orders remains available upon receipt of proof of destruction of the products.
- Without a reply from you within 3 business days, your case will be permanently closed and all your fraudulent accounts will be deleted from our online store, in accordance with our Terms and Conditions of Sale.

We remind you that customer account fraud constitutes a serious violation of our contractual terms and directly harms fairness among our clients. Our company cannot and will not tolerate such practices.

Sincerely,

The SFG Online Team

Reply from ShopForGeek

Sep 19, 2025

Hello Andrii,

We take note of your decision to publish several consecutive negative reviews about us on Trustpilot. However, it is essential to restate the facts in a clear and transparent manner so that everyone can objectively assess the situation, as you yourself pointed out 😊

1. Clear customer account fraud, to the detriment of other buyers

On August 26, 2025, you created several customer accounts under different Gmail addresses with the sole purpose of bypassing our rules and artificially increasing your chances during the reservation lists for the POP figures of Tusk and Sung Jinwoo (Solo Leveling).

This scheme was carried out to the detriment of all other customers who participated fairly and whose chances were reduced because of your fraudulent actions.

Our Terms and Conditions of Sale (Article 6, §5) strictly prohibit multi-account practices, precisely to ensure equal treatment for all participants. As a result, your fraudulent accounts have been excluded from all current and future reservation lists.

2. Orders placed as part of the fraud

In order to validate each of your fake accounts for registration in the two reservation lists, you placed several orders on August 26 and 27, 2025, to obtain the ShopForGeek+ status required for each account. Given the confirmed fraud (multi-account), you were no longer eligible for any current or future selection.

3. Negative reviews posted afterwards

It was only about ten days after receiving your orders—and once the reservation lists were definitively closed—that you began publishing negative reviews on Trustpilot, without ever contacting our customer service in advance to report any delivery issue.

4. Your partial attempt at justification

After our first public response to your initial review (which you have since completely edited!), you provided photos of damaged POP packaging, covering only part of your orders. In accordance with our procedures, and despite the technical impossibility of returns from the United Kingdom (Brexit / customs fees), we offered you a full refund of your orders, provided that we received proof of destruction of the POP figures concerned. To this day, you have never followed up on this request.

5. Persistence in bad faith

Instead of responding to this fair proposal, you chose to multiply negative reviews related to the same case, even though a definitive and equitable solution had been offered to you. Your actions clearly demonstrate an attempt to obtain a full refund while keeping the products, which amounts to unjust enrichment—on top of your initial fraud with the reservation lists.

To close your case:
- A full refund of your orders remains available upon receipt of proof of destruction of the products.
- Without a reply from you within 3 business days, your case will be permanently closed and all your fraudulent accounts will be deleted from our online store, in accordance with our Terms and Conditions of Sale.

We remind you that customer account fraud constitutes a serious violation of our contractual terms and directly harms fairness among our clients. Our company cannot and will not tolerate such practices.

Sincerely,

The SFG Online Team

Reply from ShopForGeek

Updated Sep 19, 2025

Hello Andrii,

We take note of your decision to publish several consecutive negative reviews about us on Trustpilot. However, it is essential to restate the facts in a clear and transparent manner so that everyone can objectively assess the situation, as you yourself pointed out 😊

1. Clear customer account fraud, to the detriment of other buyers

On August 26, 2025, you created several customer accounts under different Gmail addresses with the sole purpose of bypassing our rules and artificially increasing your chances during the reservation lists for the POP figures of Tusk and Sung Jinwoo (Solo Leveling).

This scheme was carried out to the detriment of all other customers who participated fairly and whose chances were reduced because of your fraudulent actions.

Our Terms and Conditions of Sale (Article 6, §5) strictly prohibit multi-account practices, precisely to ensure equal treatment for all participants. As a result, your fraudulent accounts have been excluded from all current and future reservation lists.

2. Orders placed as part of the fraud

In order to validate each of your fake accounts for registration in the two reservation lists, you placed several orders on August 26 and 27, 2025, to obtain the ShopForGeek+ status required for each account. Given the confirmed fraud (multi-account), you were no longer eligible for any current or future selection.

3. Negative reviews posted afterwards

It was only about ten days after receiving your orders—and once the reservation lists were definitively closed—that you began publishing negative reviews on Trustpilot, without ever contacting our customer service in advance to report any delivery issue.

4. Your partial attempt at justification

After our first public response to your initial review (which you have since completely edited!), you provided photos of damaged POP packaging, covering only part of your orders. In accordance with our procedures, and despite the technical impossibility of returns from the United Kingdom (Brexit / customs fees), we offered you a full refund of your orders, provided that we received proof of destruction of the POP figures concerned. To this day, you have never followed up on this request.

5. Persistence in bad faith

Instead of responding to this fair proposal, you chose to multiply negative reviews related to the same case, even though a definitive and equitable solution had been offered to you. Your actions clearly demonstrate an attempt to obtain a full refund while keeping the products, which amounts to unjust enrichment—on top of your initial fraud with the reservation lists.

To close your case:
- A full refund of your orders remains available upon receipt of proof of destruction of the products.
- Without a reply from you within 3 business days, your case will be permanently closed and all your fraudulent accounts will be deleted from our online store, in accordance with our Terms and Conditions of Sale.

We remind you that customer account fraud constitutes a serious violation of our contractual terms and directly harms fairness among our clients. Our company cannot and will not tolerate such practices.

Sincerely,

The SFG Online Team