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Hairco Australia Reviews 

3,403
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 374 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the wide selection of quality products, often finding salon-grade items at competitive prices. Many highlight the fast and efficient delivery, with orders frequently arriving sooner than anticipated. The overall service is described as excellent, supported by an easy online ordering process and helpful staff. However, some customers experienced significant delays in order dispatch and delivery, with items not shipping for weeks or express delivery not being honored. A few other people also felt that they received used or faulty products, reporting difficulties with customer service regarding refunds or acknowledgements of returns.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and range... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Price

Users describe positive interactions with price, frequently highlighting great sale prices, competitive... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of online ordering and quick delivery.... See more

Service

Reviewers highlight positive aspects of service, with many customers consistently reporting great, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gave me 2 Davroe treatments with first order and also gave me a code for 10% off next purchase. Very good customer service and communication. Items delivered promptly. Click and collect is taking a... See more

Rated 5 out of 5 stars

The generous gift of 2 packets of Davroe lux hair mask, prompt and personalised customer service, the prompt email response when my discount code didn’t work, they responded & gave me a new code. I ap... See more

Rated 5 out of 5 stars

Well known product I know and trust at an excellent price. I received regular status updates on my order and received it sooner than expected. Interstate in a week. I would highly recommend.

Rated 5 out of 5 stars

The products I wanted were all in stock, buying was easy, fast postage, no complaints. I love these products, have been using them for quite some time, great that I can purchase them online.



Company details

  1. Hair Product Store

Written by the company

Hairco Australia | Leading Experts in Professional Haircare, Tools & Colour Established in 2005, Hairco is a family-owned Australian business with over 20 years of experience in supplying premium haircare, professional styling tools, and high-performance colour solutions to both trade professionals and retail customers. Hairco brings together a curated mix of exclusive and globally recognised brands, delivering innovation, quality, and performance at every level. We are proud to hold exclusive distribution across Australia and New Zealand for brands including AG Care, JRL, Manic Panic, Reuzel, Oli G, and Canamo, alongside our own brand, Iconic. Our extensive range also features some of the most searched and in-demand global brands such as Dyson, Wahl, BaBylissPRO, Schwarzkopf, L'Oréal Professionnel, Olaplex, and more - giving customers access to the latest in professional haircare, barbering, and salon innovation. From professional hair colour and treatments to clippers, trimmers, styling tools, and salon essentials, Hairco is a true one-stop destination for everything hair and grooming. We proudly support a strong network of salon and barber trade customers, offering competitive pricing, exclusive trade access, and industry-leading service - including our price match promise. With national distribution and fast delivery across Australia, plus retail locations in Sunshine and Hoppers Crossing, customers can shop in-store or online 24/7. Enjoy flexible payment options, including Buy Now, Pay Later, Click & Collect at our Hoppers Crossing location, and free shipping on eligible orders. Hairco - trusted by professionals, chosen by all.

Hairco Hair & Beauty Supplies

Written by the company

Hairco Hair & Beauty Supplies are a family owned business, established in 2005. We are a one stop shop for all things hair & beauty! Professional products such as hair colours, as well as all your shampoo, conditioner and hair treatment needs. With two locations in Victoria and an online store, we are here to make your shopping experience hassle-free!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.5

All reviews

(3,403)

368 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing

Amazing sale prices !
First time picking up and the lady who severed me was incredible! Great with making sure it was my order I was picking up. Was very friendly& made it a quick smooth process

July 13, 2026
Rated 1 out of 5 stars

Trimmers were sent unpacked and was used with someones hair on them…

Trimmers were sent unpacked and was used. Had someone else's hair on them. Disgusting.
Don't even know if all attachments etc are within the box.

Hairco did not even respond to my email, had also sent then pictures.
Will never use Hairco again.

Update* Now get an email from them, saying the hair on the pictures is manufacturing fibres from testing the product. Does not explain the smudge and fingerprint marks caused by the oil, then someone touching it all over the place, no plastic film on the box, attachments moved all around the box and some under the plastic tray holding items in place.

Also bought clippers from a competitor of theirs on the same day, box well packed, clear film around sealing the box, attachments in place, no hair or as they say fibres (joke!) on the blade.

Appalling service all round. Joke of a business - shady as, no sense of customer service at all.

July 14, 2026

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