Impressions Online Boutique Reviews 

182
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I’ve just purchased for the first time, but definitely not the last! I had to make a change to the order almost immediately (my mistake), and I received a prompt and friendly confirmation of the chan... See more

Rated 5 out of 5 stars

I’ve been shopping at impressions for a couple of years, and it’s by far my favorite go-to online shopping store. I frequently order items several times a week! It’s reasonably priced, and as a short... See more

Rated 1 out of 5 stars

Horrible product and experience. I ordered a beautiful blouse "The Paparazzi Top in Champagne" for $46 as a Christmas gift. I was so embarrassed when my gift was opened and displayed. It looked like a... See more

Rated 5 out of 5 stars

I don’t know how anyone could give this boutique less than 5 stars—I would give them more if I could! Quality of clothing: amazing. Sales: frequent and substantial. Customer service: fantastic. Shippi... See more

Company details

  1. Women's Clothing Store
  2. Clothing Store

Information provided by various external sources

A woman’s wardrobe is her opportunity to stand out and make a lasting first impression. Launched in 2012, Impressions Online Boutique offers a wide range of apparel to fit any woman’s unique sense of style. Our clothing and accessories are carefully curated to provide our customers the latest fashions. To keep our customers in style we post new arrivals daily, as well as offer stylist picks to help any indecisive shoppers. Impressions Online Boutique is a fashionista’s best place to create the perfect wardrobe. Beyond helping you look your best, Impressions Online Boutique strives to make every purchase a positive experience. Our top priorities are excellent customer service, exceptionally quick order processing, ultra fast shipping times, and a hassle-free return policy. We value your feedback, whether positive or constructive and we are continuously working to improve your experience. If you are a first-time visitor or long-standing customer, we hope you will be thrilled with every aspect of your Impressions Online Boutique shopping experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

182 reviews

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1-star

No recent history of asking for reviews

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4.4

All reviews

(182)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

“Promise Me Dear” dress

I ordered the “Promise Me Dear” dress. OMG let me tell you it’s perfect! I am between an 18-20 and it’s so hard to find a dress that looks good on a plus size person and literally fits like a glove. I feel like I had it custom made to fit my body. It looks youthful, fun, elegant I’m 1000% pleased. That’s hard to accomplish for me. Thank you so much for popping up on TikTok. I can’t wait to purchase again from you.

April 28, 2023
Unprompted review
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Rated 5 out of 5 stars

Love this boutique

Love this boutique. My order always ships within a day of purchase. I love that they show the measurements as part of their description of their clothing. Very helpful! Absolutely the best shipping of any boutique I have ever used!

April 26, 2023
Unprompted review
Rated 5 out of 5 stars

AMAZING customer service!!!

I ordered some dresses for an event and was so excited for them to come. Unfortunately they didn’t work for me. No big deal. The customer service for returns was absolutely amazing!!! I cannot suggest shopping with them more. They were absolute angels when I reached out with a question and needed some help.

April 20, 2023
Unprompted review
Rated 5 out of 5 stars

Love Impressions!!!

I have purchased from impressions several times. The return process is so easy! I have never had any issues with orders or returns. They are size inclusive and have many options for their curvy section. Customer service is very quickly with responses (within minutes)! I also love that size measurements are on every item! 15/10 recommend this company!!

April 19, 2023
Unprompted review
Rated 5 out of 5 stars

I’ve ordered a number of times

I’ve ordered a number of times. My orders always ship promptly often within 24 hours or less! I recently had a defect on a shirt I ordered and Kacie with customer service remedied the issue in minutes!! Stellar customer service! They have a lifelong customer in me!! Can’t say enough good things!

March 28, 2023
Unprompted review
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Rated 5 out of 5 stars

Pleasantly Surprised

Overall I was pleasantly surprised by every aspect of this company. The order arrived in a timely manner, packaged properly, and the quality exceeded my expectations. I was reluctant at first because I think we've all had bad experiences when trying new brands but the minute I put on the top I ordered I fell in love. I even placed another order that day for some pants to go along with it. I initially put my email in incorrectly when checking out and I messaged their customer service. The very next day I received a copy of the order along with a confirmation number. The top came in shortly after that. So overall this was an incredible experience from shipping, to packaging, to product quality and customer service.

March 25, 2023
Unprompted review
Rated 5 out of 5 stars

Impressions Boutique is one of my go to…

Impressions Boutique is one of my go to places for everything! I love the size inclusive styles and that there is something for everyone! I love their point system. Recently I orders several swimsuits and two of them were on back order. I called when I received part of my order and they were very nice and understanding. I saw that the swimsuits that were back ordered were shipping out and I reached out and within a few minutes I received a response!!! This has never happen to me before, Impressions has top notch service with great products and prices! I highly recommend them for every occasion!

March 24, 2023
Unprompted review
Rated 1 out of 5 stars

I purchased a romper for a sorority…

I purchased a romper for a sorority date night. The original shipping was fast and speedy; however the uspo marked delivered, but it still hasn’t been delivered. I contacted Impresions immediately on insta gram since I was t able to find a direct number anywhere. I was told to email the boutique. Then here is where all of the back and forth began. Instead of telling me everything I need to forward to get this resolved, I was given a piece of information each time…. I need the order number, then.., I need you to check with neighbors, then yes, it’s insured, then we need a form signed. Over a week has laser by going back and fifth with customer service… I missed my date to wear to what I originally wanted to wear it to…. So I thought I’ll have fur spring break… nope I’m still not sure when I will receive anything… seems like they are buying time with back and forth emails. Never again will I purchase anything from this boutique

March 2, 2023
Unprompted review
Impressions Online Boutique logo

Reply from Impressions Online Boutique

Cheryl,

We apologize as we did not realize you had left a review of your experience. We have a thorough process to try to resolve issues for missing packages when our carriers (typically USPS) report packages as delivered. We understand that this may not be very convenient and we are always looking for ways to improve. Our records indicate that you were fully refunded for the romper. Though the resolution may not have happened as quickly as you had hoped we are truthfully discouraged by this standing 1-star review which is damaging to our company. We do our best to provide timely service to all of our customers and unfortunately we occasionally have scenarios that do not go as smoothly as hoped. We hope we have a chance to earn your business in the future. Thank you!

Rated 5 out of 5 stars

Love shopping with Impressions…

Love shopping with Impressions Boutique. They always have great quality clothing! I had a minor problem occur with a dress I ordered recently and customer service (Dana) was very helpful to resolve the issue!

March 10, 2023
Unprompted review
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Rated 5 out of 5 stars

I LOVE Impressions Boutique!!

I LOVE Impressions Boutique!!! Their clothes, shoes and accessories are incredible!!! And they have an awesome Customer Service who is so helpful and friendly!!! I strongly recommend Impressions boutique!!!

December 13, 2022
Unprompted review
Rated 5 out of 5 stars

New Favorite Store!

I found Impressions through Instagram and found so many cute things at awesome prices. I needed a dress for a Christmas party and thought why not give it a go! I had messed up on my delivery address and realized it right after I submitted. I sent an email and got almost an immediate response and got it corrected so easily. My items were delivered within a couple days and everything fits perfect. The shop is so fun and not typical boutique in my opinion. Definitely will be ordering again and spreading the word!

December 1, 2022
Unprompted review
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Rated 5 out of 5 stars

I am very impressed with this boutique

I am very impressed with this boutique! I received an item that had some damage and they were very quick to respond and send me a replacement. I am so obsessed with the items I purchased and everything fit so well. Highly recommend this boutique!

September 29, 2022
Unprompted review
Rated 5 out of 5 stars

Best online boutique

Probably the best online boutique out there. Quality merchandise. No hassle returns/exchanges. Great sales and super fast shipping. Always get compliments on my clothing from them. Refer them often to my friends. Can’t go wrong with this company!

September 15, 2022
Unprompted review
Rated 4 out of 5 stars

I totally love to shop at Impressions…

I totally love to shop at Impressions online! A clothing and accessory boutique. Since I have discovered their website that's the main place I shop. No kiddin! They have EVERYTHING you need. I highly recommend Impressions to everybody because of that very reason and I get so many compliments everywhere I go! Customer service is great! They are like family. They are friendly and compassionate and listen to what u have to say. I have been shopping with Impressions since 2020. I've had some items too big too small or just didn't like it on me and only have had 3 defective items and they handled this very professional. They either mailed me the same item or credit my card or give me a store credit. You have ur choice. Try them out, u will be Impressed...... hence Impressions Boutique Online and u will love all your items very Younique.

August 16, 2022
Unprompted review
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Rated 5 out of 5 stars

Impressions Boutique goes above and…

Impressions Boutique goes above and beyond for their customers. I have been shopping online with them for a few years and I’ve always had the best experience with them. The clothes are gorgeous and good quality, the shipping is fast and I especially love that because I’m always so excited to receive my goodies from them, and if for some reason something doesn’t fit quite right or there’s another issue the customer service dept is always extremely helpful. I had a small problem today with an order I received and Dana was so helpful to me in addressing and correcting the problem. I emailed them and she got right back with me in just a matter of minutes! I just love that kind of efficiency so I’m not having to wait days to hear back from them as I have at other boutiques. It means so much!! You all are top notch in my book! I hope to shop with Impressions for many years to come!

August 11, 2022
Unprompted review
Rated 5 out of 5 stars

I LOVE this clothing company

I LOVE this clothing company! Their customer service is exceptional. They are always very quick to answer any questions I may have. Quality of clothing is excellent! I always get compliments when I wear their clothing.

June 15, 2022
Unprompted review

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